Rioter Comments
: Well then, regarding player support - do you have a lot of people working in that team? I frequently see comments and threads complaining about all the "automatic" responses related to support. Also, if it isn't confidential, how many messages related to permanent bans do you recieve on average per week? Do you keep a record over how many accounts are banned? How many players have recieved indefinite bans in this game? Such as Tyler1, that is? Its fine if you cant disclose their nicknames due to the rule against naming and shaming, i'm just interested in the numbers. Oh and lastly, one a little more personal: Do you have a specific role in your team?
I saw your questions and wanted to help answer them as best as I can: While I can't give you an exact number, there are quite a lot of people who work in Player Support. We have [offices all around the world](http://www.riotgames.com/riot-manifesto), and there is a Player Support presence in the majority of these offices so we can provide the best experience for each individual region. About how we respond to requests, our agents do sometimes use prepared responses, but they are all customized and handwritten before we send a response. We do use automated responses for a few select issues, but in these cases we tell you immediately and up-front that you are talking to a bot, and you can talk to a real person if you want to. Regarding your data/metrics questions, these are things I'm not really able to share. However, we do collect a massive amount of information to let us know how we are doing, and how we can provide even better support. Lastly, as for a specific role, Targons Blade is in Player Support helping answer player questions on Boards, as well as on our @RiotSupport Twitter account. Myself, I help manage various social media platforms (including Boards) specifically regarding Support. I know I wasn't able to answer all of your questions, but I hope this satisfies some curiosity!
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: Will Riot take the bait?
Wait....that's Benedict Cumberbatch? He was in The Hobbit? Da fuq, my mind is legit blown right now. http://www.reactiongifs.com/wp-content/uploads/2013/10/tim-and-eric-mind-blown.gif Also, you shouldn't feel obligated to get that prepaid card! We want people to purchase RP for something they truly enjoy and are going to feel good about, not because of ultimatums or because they feel they need to. Be a master of your own fate!
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: i got unsuspended around 5 days ago with no chat restriction, so will i be good?
Nope. If you earned a 14 day suspension after August 7th, you are ineligible for rewards. If you identify the behavior other players deem unacceptable and prevent it in the future, you'll have a shot at 2017 season rewards!
Oglaf (EUNE)
: So yah hello? Rito?
I'm here! I'm doing my best to give updates as quickly as I get them. As soon as I know more, you will too! ^.^
Oglaf (EUNE)
: Still waiting, and slightly panicking, Rito...!
Don't Panic! http://i.imgur.com/CxpkCYE.gifv We are making another pass to make sure everyone who earned rewards does! Just sit tight for a bit longer!
: If only riot cared about us lmaoo {{sticker:slayer-pantheon-thumbs}}
I know when it comes to caring, actions speak louder than words. For Ranked Rewards, our teams wanted to get these out to everyone as quickly as possible. They put in some impossibly long hours and got it done mostly within a few days. Once they learned some might have been skipped due to a bug, they put even more time in to get it fixed as quickly as possible. All things considered, this was a herculean effort, given the sheer number of players around the world. If you earned rewards, we are going to get them to you guys as quickly as possible!
Oglaf (EUNE)
: Don't hold out on us, Rito. *nervous scratching*
We're not trying to hold out on you, honest! As I mentioned in my updates in the original post, we are hopefully running another pass at granting rewards out to those who may have been skipped due to a bug. Generally, this only affected people who didn't own Maokai, as they didn't get the Victorious skin. Once I get some further information, I"ll make sure to give everyone an update!
: Don't know if this is where I'm supposed to post this, but I can't log into League. I click the Alpha client but it doesn't open. My friends told me to try uninstalling it then reinstalling, so I did. Now it opens! (kinda) It gets to the log in screen, telling me that it couldn't update and I need to restart it. It tells me this every time I click the restart button. I tried the old client, but it just kept getting stuck at 33% before telling me that there was an error. It worked just fine yesterday and its not my internet connection that's messing it up :( Edit: Thank you! I got it working again~
Unfortunately, we can't offer any specific assistance with the alpha client. Many of the bugs and issues with the alpha client will be resolved once we launch the open beta. This will be happening in NA in the near future, so keep an eye out for that! In the meantime, you might want to try completing the steps in our [Connection Issues Guide](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues) to rule this out as a possible root cause as to why the alpha client isn't logging in normally. Can't make any promises this will be the one shot, one fix though :(
: I updated the alpha client today and was able to log in and play a game, but when I exited the client I noticed the desktop icon was gone and I can't find the alpha client anywhere on my computer.
This is actually a known bug with the alpha client that will be fixed with the open beta. In the meantime, find the installation folder of the updated client, find the LeagueClient .exe and make a shortcut on your desktop from that. Sorry about the confusion >.<
: The download to update to beta client isn't even appearing in my client when i launch it. Am i perhaps just looking in the wrong place, or can you guys post something to let us know where exactly it should be?
Just to follow-up, it will only be available in OCE in the very near future (hopefully this week). NA won't have the option for the open beta until a few weeks later. Just sit tight for now! We'll let you know when you can grab it on NA ^.^
Sean9090 (OCE)
: How can i check when i had my suspension?
Your suspension was in the middle of August, and therefore after the August deadline. Because of that, you are disqualified from earning rewards this season. The silver lining in this is you are eligible for earning rewards in the 2017 season as long as you don't garner any further punishments!
: If i get demoted to silver in 2017 preseason ranked, i don't get the ranked rewards for gold?
Nope! You earn rewards based on what tier you were at exactly 00:01 on November 8th. It doesn't matter what happened after that, all that matters is where you were at that exact moment.
: I'm going to assume this is a client bug, I've been Gold V 0 LP for a very long time this season. didn't play because of scared of the demote and re-earning. http://i.imgur.com/sDn0ULf.jpg
Must be a type of display bug. You are definitely Gold V at the end of the season. No need to worry!
: i got banned for 2 weeks(idk when), can u check my acc if i will still get my rewards
Your suspension was from May-June, and therefore was before the August deadline. This suspension would not disqualify you from rewards.
: wait, I had chat ban for 10 games but I don't have it anymore will I still get the rewards? and what do you mean by ''Players who had LeaverBuster suspensions are still eligible''
Sure, I can explain this a bit more in-depth. If you had an active chat restriction, meaning you still had games where you were chat restricted the moment the season ended, then you would be disqualified. If you played through all of these games and did not currently have any games left BEFORE the end of the season, you're good to go. As for Leaverbuster, any penalties from this system would not disqualify you. Hope that helps!
: So I know rewards aren't being given out yet. But in my profile under the leagues tab, there's the 2016 rewards window with "tier reward earned" But it's not showing me what I was supposed to earn. Is that not updated, or is my account messed up? @dArtagnan
Given how the Pre-season/2017 Season is pretty different (not to mention the progress towards transferring everyone to the updated client), I imagine this is a display bug. Rest assured, if you earned rewards last season, you should get them!
: does a reward count as the silver border around my thing on the loading screen?
Yep! The 3 main rewards are the border, the Summoner Icon, and the Victorious Skin.
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DaP0tat0 (NA)
: What if im in my promos to gold when season ends q.q
You need to be in the tier itself, not in the process of getting into that tier. While you can be so close you can almost taste it, you need that pop-up welcoming you to your new tier to get the rewards of that tier.
: I had a chat restriction for a few games, and a loot restriction for a few games after that. Have been off of both for about a month now, am I eligible to earn ranked rewards?
From the sounds of it, you should be eligible to earn rewards. You just need to have no active chat restrictions at the time the season ended. Hope that helps out!
Dominik (NA)
: "Currently banned or having active chat/ranked restrictions at November 8th, 00:01" Hello I just want someone to clarify this for me. I have been chat restricted before but I played out all of the games which was 10 or so. Does this mean it is still "Active". I would just like to know.
Active in this sense means that there are remaining Chat restricted games to be played at the moment 00:01 hits on Nov 8th. So if there were no games left to be played, you are good!
Namu (NA)
: So my last game for my promos to diamond started at 2:40am at 11-7-16, and ended at 3:10am at 11-8-16. Will it still count for US pacific time?
That....isn't possible. That means your game last 24 hours and 30 minutes O.o If you mean that it started at 2:40am on 11/8, then yes, this is too late and that game will not count towards Season 6 rewards.
zFIREBG (EUNE)
: asking cuz i didnt think about the border like a reward but more of showing where u been last season
The border ***IS*** considered a reward. Therefore, if you got a 7+ day ban in September, you will not be getting a border or icon.
kumdare (NA)
: what happens if your in your series for diamond and you have 2 wins out of 5 for diamond and the season ends?
Unless you get into that tier, you will not get those rewards. You can think of it this way: Do or do not, there is no try. In other words, you are either in a tier or you aren't.
: What if you got 7 day suspension on 8th of Aug? Bad luck?
I wouldn't say it is a case of bad luck. Regardless of what happens in the game, we don't support players who are a huge negative force on the game, or insult other players. If a 7 day suspension is levied, it is because other players find the behavior unacceptable. It isn't bad luck, it's a choice http://i.imgur.com/VajXED7.gif
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Almourex (NA)
: It says 23:59:59 for the final game to count, but what if you are in Eastern Time for NA? Is it still that or 3 hours ahead so 3 am?
That time is in PST. So for those on the East coast, add 3 hours!
giorgosps (EUNE)
: hey guys i get 14 days banned cause i was afk, will i take the rewards? :D (before 2 months about)
Went ahead and checked your account, and you most definitely were not banned for being AFK. Given your suspension was due to behavioral reasons, you will not be eligible to earn rewards. Best of luck in future ranked seasons.
: I am currently Plat 5, but I have -3 LP. Does that mean I will get a Plat border? Or will I get the Gold border because I am at -3 LP.
the -3 only happens when you dodge champion select. That penalty is meant to penalize your progression, not drop you out of tiers. The only two ways you can get demoted is through actually playing, or through inactivity/decay. Hope this helps! ^.^
: Post says if you have active chat restricted/banned on November 8th, 00:01 you will not receive rewards. Just out of curiosity, what happens if you get chat restricted before you get your Season 6 rewards but its after Nov 8th, 00:01? Do you still get them?
You still get them. Think of it like this: Once November 8th, 00:01 hits, we take a snapshot, kind of like a picture of everyone. Based on that picture, rewards are distributed out. So if you get punished afterwards, count yourself lucky about rewards, but you should still be taking a hard look at yourself as to what kind of behavior other players find unacceptable.
: What rewards do you get for being Plastic 5?
We got you fam: http://i.imgur.com/uDW9ipA.jpg Plastic tier gets a "choose your own adventure" type of thing :D
Rockmert (EUNE)
: If I previously had a chat-restriction, played enough games for it to be removed, but still am uneligible to earn loot, will I get my rewards?
Yes, as long as the chat restriction isn't currently active at the end of the season, you will still earn rewards, regardless of loot eligibility.
: If your chat restriction is over at the end but you still are ineligible to earn loot due to previous behavioral restrictions ( for the hextech system ) do you still get season rewards?
Short Answer: Yes. The restrictions from loot are independent from End of Season rewards.
Vioreleeee (EUNE)
: I have a question that a lot of my friends keep asking. If you have the " You will decay in : 1 day", but you are Challenger, Do you still have to play one game ? Because my fright is, if I play one game, and I lose it, i might get kicked out of Challenger cause the Mater Tier players will catch up . They said the season ends 23:59 , and I decay at 00:00? I'm confused plz halp ;-;
For Challenger players, decay will happen at 23:45 Server Time. If you have 1 game banked, you are fine. If it currently says you have 0 games banked, then you would need to play and FINISH the game by 23:45. Hope that clarifies a bit!
: Will the assasin update released at the Pre-season for some bug fixes to the new season or will the assasin update come when season 7 starts?
The Assassin update is it's own patch release, so completely independent from when the season ends. It is a little dependent on the next season as many of these changes will go out with a patch before the next season officially starts.
l Red I (EUW)
: when exactly does LP decay happen? because in my client it says "you have 1 days left before inactivity causes your LP to decay" so will it happen after the season ends?
LP Decay happens in a rolling 24 hour period from your last played game. So if your last game ended at let's say 5pm, then decay will happen sometime around 5pm. Your best bet is to play a game sometime well before this hour just to make sure you don't decay!
: Unfortunately for you my friend there are no new borders this season, we'll be getting the same season 5 borders (the borders you see in-game currently). On the other hand we will be getting new summoner icons!
This is correct! Same borders as last year. Love 'em or hate 'em, they're here to stay at least for this season.
: Hello ive had a chat restriction for 15 games. I got rid of it 2 days ago will i get the rewards even if it still shows im not recieving rewards? And when will the not recieving rewards thing go away. I played about 15 games after i got the restriction away plz replie.
I double-checked your account, it looks like you played through all of your Chat Restrictions. As long as you don't have any active at the end of the season, you should be good to go to get your rewards!
: I just got out of chat restriction but still ineligible to receive chests and key fragments. Can i still get season rewards even if im still not eligible to receive key frags and chests?
That is correct. As long as you do not have an active chat restriction at the end of the season, you will get rewards. Being restricted from loot even after your chat restriction ends is separate.
RaresBlondu (EUNE)
: Will the changes also hit the live servers at midnight, or do we have to wait untill the 9th?
What changes? Do you mean all of the pre-season changes? If so, this will happen based on the release of the next patch!
Yazuo (EUW)
: Can I get my question answered please. The Loading Screen border information is not clear. Do people with "full team preference" emblem get to have their borders in the next season's solo/duo queue?
I've answered this a few times before in my comments, but I'll make sure to let you know and clarify the original post since this is brought up a lot: Your "emblem" for either solo or a teamplayer has ***NO*** impact on rewards. The emblem is only a visual identifier of your preferences. Hope that clears things up a bit! :)
: So if someone is Gold 5 and -6LP or something, will they still receive rewards, or do you have to be at least 0 LP?
Negative LP only happens when a dodge from Champ Select happens. It's meant to be a penalty on your progression, not to indicate whether you are going to get demoted. As long as your current tier still shows up, you're good!
: Sorry if this is already explained and I missed it, but when exactly does everyone get their borders? to see on profiles and loading screen.
Unfortunately, I can't give you an exact time or ETA. What I can say though is that in the coming weeks after the season ends, we are going to work on rolling out reward to everyone. It will happen in waves though, so it is possible your friend gets their rewards before you do!
: It could be a stupid question, but what exactly happens to rankeds during the preseason? Are they going to be disabled, or will I be able to play rankeds as usual?
You already got a solid answer, but I wanted to clarify: Ranked Queues will be down for 90 minutes after the season ends, but after that they will be brought back up. Visually, it will look exactly the same as where you ended. You can play ranked games and climb even higher, however you won't earn rewards for any Ranked Climb during the pre-season. Once the new season officially starts, that is when you will have to do your placement games again. Hope this helps!
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dArtagnan

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