The worst problem with this is the same with all the other errors League gives, Riot tells us how to mod to work around the games issues, not fixing them themselves. Maybe address what causes all these bugs rather than treating symptoms
Rylecx22
We do have a link to the [Server Status Page](http://status.leagueoflegends.com/?en_US#na) in our original post where we notified everyone that we are looking into it and working on a back-end fix that are causing the issues to begin with. This may take some time, and we wanted to make sure everyone can still play, which is why we created some work-arounds for the time being. We completely understand how much this sucks and we want to get this resolved ASAP!
After my parents split, my mom took my little brother and moved to a bigger city a few states away. I moved out on my own and I miss my little bro a good amount. Recently though we have found some common ground in League, so Im looking forward to spending my break from classes playing matches with him. It defiantly wont be like Christmas used to be but at least its way for us to do something and stay in touch. I can also get my Christmas shopping done by gifting him some mystery skins and rp. No need to pay for any shipping or postal fees is pretty awesome. I also hope to finish my Knights of the Old Republic campaign before school. It takes a surprising amount of my free time haha.
jpguy902
Also, you don't have to gift-wrap skins! I'm so happy my brother plays League now. Fewer paper cuts and scissor accidents at Christmas :)
Playing League with so many randoms every day, you're just bound to find SOMEONE to befriend. For example, a while back I was playing a normal game, nothing special, when our Support Annie added me after the game. Later that night when my friend and I were playing she suggested we get in a skype call with her and immediately we were plugged into this social group 6 states away. It was pretty interesting seeing as it was my first time ever encountering this, so we stuck around. I typically play with the group on a daily basis when I can, and I can't help but thank Riot for giving us this misnamed Friendship Maker. So either I'll be playing with them, my lovely (Persona Q, obvs), or smashing my brother to oblivion in Smash Bros. Wii U
Nudz
So true! I met my League BFF in yolo queue when I was leveling up. We ended up in bot lane together, and he was super nice and positive. We started playing more and more games together, and eventually all my real life League friends played with him, too. I even got to meet him at Season 3 World's when my boyfriend offered him an extra ticket we had. Another friend I made was a dude who played mid-lane Amumu and murdered me as Ahri. In post-game chat I was like, HOW??? He offered to teach me. I ended up playing tons of games with him and his friends on Skype over the next year.
> [{quoted}](name=Riot Arie,realm=NA,application-id=cIfEodbz,discussion-id=gFmEw1wj,comment-id=00010000,timestamp=2014-12-17T20:40:43.985+0000) > > That's awesome! Do you guys duo queue together a lot? :D > > I play video games with my brother too, and I find it's really brought us closer together. Yeah we duo que a good amount, I started playing before he did but i can already tell he's gonna be better than me in time haha. We even have a 5s team we are on and he thinks that is just the coolest thing. It's has for sure been an experience that has brought us closer together. Thanks for that, Riot.
jpguy902
This. Is. Awesome.
Hi CookieWookie, He made a great question, but you didn't answer it. Do you use (at any level) bots (or whatever you call your artificial intelligence entities) to reply player requests? If yes, it would simply explain why it is so bad. I would feel terrible if you guys actually have real people just copying and pasting those replies. Complete waste of cash in my opinion.
ForrestLump
Hey LumpForrest! Sorry, I didn't mean to avoid any questions! We don't use any bots or automation to answer our support tickets. We do have some rather big challenges given the size of the player base and the type of questions that players ask us. For those reasons we have some specialists that have more generalized training in a number of issues. Their answers will usually not be as deep or complex. And to be honest with you, for the majority of the tickets that come in this is more than sufficient. The trick for us, as an organization, is training which helps Generalists identify when an issue requires a more in depth answer and how to escalate that issue to the right people. When I look at the interaction that DeadlyQuestion had, what I take away is that we need better guidance on these escalations. That way, in an alternate world, DeadlyQuestion gets the answers he needs in a more timely manner. For me, this brings it back to my original point, which is we're still trying to figure out the limits to the information we're looking to share about Leaverbuster to prevent any abuse of the system. I think we may be able to give Generalists more information that they can share with players to stop this from happening in the future.
Hearts apparently don't show up in posts. Like, they're completely deleted from the post, upon posting. They show up in the preview. It's not like they're interpreted as invisible syntax marks, because \ --- edit: Found further symptoms upon trying to post this. Apparently, writing < 3 (without the space in between) ends the post. As in, anything after those two characters is deleted and not recorded (hence the cut-off above). Don't believe me? Try replying to this post with a comment containing < 3 (without the space in between). --- edit 2: the issue appears to be with the < character. If it is not immediately followed by a space, anything following it is deleted.
Hyrum Graff
Hmm, this is probably our markdown filter being a little overzealous. We can look into fixing it.
Playing League with so many randoms every day, you're just bound to find SOMEONE to befriend. For example, a while back I was playing a normal game, nothing special, when our Support Annie added me after the game. Later that night when my friend and I were playing she suggested we get in a skype call with her and immediately we were plugged into this social group 6 states away. It was pretty interesting seeing as it was my first time ever encountering this, so we stuck around. I typically play with the group on a daily basis when I can, and I can't help but thank Riot for giving us this misnamed Friendship Maker. So either I'll be playing with them, my lovely (Persona Q, obvs), or smashing my brother to oblivion in Smash Bros. Wii U
Nudz
I love this! And I agree-- a lot of people don't realize making friends in League is as simple as adding someone after a game and then getting everyone to hop in Skype together. That's how I met most of my friends in LoL over the years.
Edit: I just received a 5th response which was the EXACT SAME MESSAGE word-for-word as the second response I received. So I am 100% confident in my allegation that no real person is working those support tickets. Use my experience as a warning.. you're not being listened to. As Jubbinaut said in his reply down there, though, the system supposedly detected something wrong. I understand typing "I agree" was just a warning, which is why I typed it instead of refusing to. But I in no way left that match even for a minute, I didn't troll or do anything that was not towards the aim of winning the match. The only time I was sitting around idle was when my champion was dead and i was waiting for them to respawn. Like always, it seems Riot is releasing product before applying enough to tests to render it functional (every new champion is an example of that). ================== I'm either being trolled by the support staff for having a bad attitude (it was a test to see if they'd acknowledge the attitude), or sending in a ticket is only mass answered by a server of bots and pre-written messages and pre-written reply messages. LeaverBuster made me type "I agree" for leaving/being disconnected from a match. However, the last time I disconnected from a match was in September, probably August, when League was having DDoS and other server problems. I doubt they're issuing punishments from that long ago. So I sent in a support ticket, not to get anything changed, but to get information on and let the support staff know that "Hey, Leaver Buster is flagging me for no reason. Look at my account and tell me if I'm wrong, or acknowledge LeaverBuster made a mistake and you'll aim to fix the system." After this experience I'm concerned as to why Riot even has a support system.
DeadlyQuestion
Hey DeadlyQuestion, I appreciate that you bubbled this up so that I could take a look. As the Leaverbuster Revamp is still a bit new we've been cautious about the level of information that is shared to prevent players from abusing the system. I think this approach may be a bit too conservative and I will talk to the specialists to see what additional information they can share to help address the issue. After looking at your situation, I believe I think I've found the point of confusion. The system audited you on December 12th, 2014 in a Normal Summoner's Rift game where you played as Quinn. You can see the stats of the game on our website here: http://matchhistory.na.leagueoflegends.com/en/#match-details/NA1/1665691057/49890579 I was able to verify that you did actively stop participating after the 12 minute mark, and that the leaver penalty applied to your account was justified. However, I agree that we should work on the messaging and information provided to you and other affected players in the future. I will work with the team to see what we can do on that front.
Hey guys, I’m Riot Arie, and I do the social media things in NA Publishing. A week or so ago, I saw a thread asking [“What has League given you?” ](http://boards.na.leagueoflegends.com/en/c/miscellaneous/g0hoThf9-what-has-league-given-you) and it got me thinking about how League made my holidays awesome last year. Just a year ago, I moved out to Los Angeles alone, leaving behind both my friends and my family. It was right before the holidays, so things were starting to feel extra lonely as I watched everyone on social media excitedly talk about their upcoming plans. Then, something pretty cool happened: a few guys I played League of Legends with invited me over to share their holiday celebration with them. We spent the evening together eating, talking about the pre-season changes (remember when supports were just ward bots?), and playing video games late into the night. The whole experience really brought the feels on to see how video games can bring people together like that. Some of my friends are traveling home for the holidays and finding that it doesn’t feel quite like home any more; others are living far away from their families and friends and won’t be able to go home to visit. But I’ve found that in either case, video games can help fill that gap -- either by connecting us to long-time friends who are far away, or by helping us make new ones nearby. So now I want to hear your stories -- **what games are you playing over the holidays, and who are you playing with?**
Riot Arie
As I'm not flying home this year, I will spend all my Christmas holidays with playing video games. I plan on playing a lot of the Poro King mode, mostly with my friends and my cousin. I will also spend a lot of time playing World of Warcraft with my sister. We do this regulary since 2005 since we don't live near each other. So lengthy play and Skype sessions ahead! I also plan on going full ham on the Steam Winter Sale and already started with buying Don't Starve together and the next on my to buy list will be Civilization Beyond Earth. Happy Holidays everyone! {{summoner:31}}
Happy Snowdown, Happy Holidays from the Boards team to all of you! We've updated the boards to be a little bit more festive. Enjoy! *- The Boards Team*
**Team GD 3-0'd Riot. You can check out the VOD at the bottom of the post.** Hey there Summoners, HateDaddy allowed me to handle the rest of this and game setups. So I'm here to announce the teams, info, and the stream that **GD VS Riot** will be streamed at. **Teams** Team GD Odd: * TheArsynist * Smitty Something * Mia Bella Volpe * My Pet Dinosaur * BACKSTABUUU Team GD Even: * NobSaiboot * IAintDarius * ChickenWrap * Ouroboro DFGAREN * BootyBiaster Team Riot Boards: * Pendragon * Tamat * Sweet * Frosthaven * Bear Hat Alice **Information** The Games will be held at 5 PM EST(2 PM PST) today(Wednesday 17th). We'll play 3 ARAMS or Legend of the Poro King depending on what the teams want to play during their game. The last game will be played by viewers who want to play against Team Riot. **Shoutcasters** Dredge Mammus Arcane Ezreal **VOD** http://www.twitch.tv/webowin/b/600347176
Arcane Ezreal
Tamat should have taken exhaust.
When my family has our Christmas party with relatives (at our house), me, my brother, and my cousins usually go back to my room at some point to play Super Smash Bros on the Wii. It's a great way for us to do something we all enjoy together. Smash Bros is pretty much a tradition among us now.
Zirzon
Whoa, I kind of want to celebrate Christmas with *your* family now!
**Team GD 3-0'd Riot. You can check out the VOD at the bottom of the post.** Hey there Summoners, HateDaddy allowed me to handle the rest of this and game setups. So I'm here to announce the teams, info, and the stream that **GD VS Riot** will be streamed at. **Teams** Team GD Odd: * TheArsynist * Smitty Something * Mia Bella Volpe * My Pet Dinosaur * BACKSTABUUU Team GD Even: * NobSaiboot * IAintDarius * ChickenWrap * Ouroboro DFGAREN * BootyBiaster Team Riot Boards: * Pendragon * Tamat * Sweet * Frosthaven * Bear Hat Alice **Information** The Games will be held at 5 PM EST(2 PM PST) today(Wednesday 17th). We'll play 3 ARAMS or Legend of the Poro King depending on what the teams want to play during their game. The last game will be played by viewers who want to play against Team Riot. **Shoutcasters** Dredge Mammus Arcane Ezreal **VOD** http://www.twitch.tv/webowin/b/600347176
Arcane Ezreal
Hey guys, trying to find Tamat. He's MIA.
> [{quoted}](name=Zoey the Pumpkin,realm=NA,application-id=osqw6G4M,discussion-id=GdB5Tfen,comment-id=00020000,timestamp=2014-12-17T19:53:16.626+0000) > > It doesn't happen anything. Now I am not even getting the error message. Instead it just shows the Katarina dance forever. It worked now. Thanks Riot!
Zoey the Pumpkin
Awesomesauce! Have fun!
After my parents split, my mom took my little brother and moved to a bigger city a few states away. I moved out on my own and I miss my little bro a good amount. Recently though we have found some common ground in League, so Im looking forward to spending my break from classes playing matches with him. It defiantly wont be like Christmas used to be but at least its way for us to do something and stay in touch. I can also get my Christmas shopping done by gifting him some mystery skins and rp. No need to pay for any shipping or postal fees is pretty awesome. I also hope to finish my Knights of the Old Republic campaign before school. It takes a surprising amount of my free time haha.
jpguy902
That's awesome! Do you guys duo queue together a lot? :D I play video games with my brother too, and I find it's really brought us closer together.
Hey guys, I’m Riot Arie, and I do the social media things in NA Publishing. A week or so ago, I saw a thread asking [“What has League given you?” ](http://boards.na.leagueoflegends.com/en/c/miscellaneous/g0hoThf9-what-has-league-given-you) and it got me thinking about how League made my holidays awesome last year. Just a year ago, I moved out to Los Angeles alone, leaving behind both my friends and my family. It was right before the holidays, so things were starting to feel extra lonely as I watched everyone on social media excitedly talk about their upcoming plans. Then, something pretty cool happened: a few guys I played League of Legends with invited me over to share their holiday celebration with them. We spent the evening together eating, talking about the pre-season changes (remember when supports were just ward bots?), and playing video games late into the night. The whole experience really brought the feels on to see how video games can bring people together like that. Some of my friends are traveling home for the holidays and finding that it doesn’t feel quite like home any more; others are living far away from their families and friends and won’t be able to go home to visit. But I’ve found that in either case, video games can help fill that gap -- either by connecting us to long-time friends who are far away, or by helping us make new ones nearby. So now I want to hear your stories -- **what games are you playing over the holidays, and who are you playing with?**
I keep getting errors while trying to transfer from NA to EU West. Help please! I want to add that whenever I click the confirm button I get the dancing Katarina figure (with the ''Purchasing...'' text) for about 30 seconds, then an error window pops up claiming there to be an issue with the transfering service. Screenshot: http://gyazo.com/56113fa122597c2c5b0ba1f5767b251a
Zoey the Pumpkin
Zoey! Could you try to transfer now? It should allow you to transfer now!
I keep getting errors while trying to transfer from NA to EU West. Help please! I want to add that whenever I click the confirm button I get the dancing Katarina figure (with the ''Purchasing...'' text) for about 30 seconds, then an error window pops up claiming there to be an issue with the transfering service. Screenshot: http://gyazo.com/56113fa122597c2c5b0ba1f5767b251a
Zoey the Pumpkin
Hey Zoey, We are looking into this issue at the moment! Hopefully we can fix what's causing these transfer issues!
Thank you to everyone who worked on it! :)
stokastic
They say, "Thank you!!!!
Hey all, I've seen a few discussions requesting the return of the winter map. It's obvious that with all the gfx changes to the rift that a winter map already would be a tall order. That said, could we at least have the snow rift MUSIC/AMBIANCE over the current rift? It's very thematic of Christmas/winter and is honestly some of the most beautiful sound design in the entire game, and being a sound editor/audio engineer I really miss it. #RiotPls
Veilius
I can say for certain it won't be making an appearance this year on the Rift.....sorry =/ BUT, you can hear the vintage Winter SR music in the Poro King game mode!! =)
Whats the name of the song i love it ? the new orianna one ? and can i buy it or download it ?
Revenynt
Even though it's Orianna featured on the splash, it's more intended to be a Snowdown 2014 theme rather than an Orianna theme. We're glad you're digging it! =)
WILL THIS AWESOME SONG BE RELEASED ON THE SOUNDCLOUD?!!!! D: (PLS SAY YES)
donutmon
Yes.
[](http://img3.wikia.nocookie.net/__cb20110401141429/leagueoflegends/images/3/3f/Sonic_Wave.jpg)Even if it isn't super obvious, {{champion:64}}'s abilities are supposed to be centered around soundwaves and such. Currently the sound effects are pretty generic though, I'm sure the wonderful sound designers at Riot could do an excellent job with sound-based magic given their current expertise. I think he looks and plays fine, but if you guys ever want to try a **Champion Sound-Only Update**, that would be amazing and would do wonders for our dear blind monk.
Solideus
That's a really cool idea! It would definitely be interesting to dive a bit deeper into his particular brand of Ionian magic, and this is a really cool suggestion - thanks for sharing =)
> [{quoted}](name=Riot Sargonas,realm=NA,application-id=mNBeEEkI,discussion-id=NEpnNZnw,comment-id=0002,timestamp=2014-12-17T05:57:17.787+0000) > > We want you to buy skins as sign of love and support of that champ Hence why Zac is so neglected. No love and support for him from Rito. Salt saltsaltsaltsaltsaltsaltsaltsalt.
Zac x Me
> [{quoted}](name=Zac x Me,realm=NA,application-id=mNBeEEkI,discussion-id=NEpnNZnw,comment-id=00020001,timestamp=2014-12-17T08:55:19.549+0000) > > Hence why Zac is so neglected. > No love and support for him from Rito. > > Salt saltsaltsaltsaltsaltsaltsaltsalt. Oh gods.. don't pour Salt on Zac... think of what happens when you do that to a Slug! THE INHUMANITY! ;)
Heya summoners and hopefully reds, I am just wanting to see if we could get a small Quality of Life buff for our newest void champ. When using Tunnel with 8 Tunnels already created, could we get an indicator on the minimap as to which of our tunnels is going to be destroyed because of the limitation? This is already featured on wards, and I think this is something that should already exist, as it is a bit of a hassle to try and think, in the middle of escaping, engaging, etc., as to which of my tunnels I'm about to lose. While granted that it could be seen as a "High Level Tactic" and that remembering it should be of some importance, I still think it's a needed buff. Thanks!
Gaiaix555
Wanted to get this in for release but it didn't make it. Will definitely look to get this set up within the next patch or two.
That doesn't encourage buying skins at all
Nono Bot
We want you to buy skins as sign of love and support of that champ, and a way to show off when you feel like you want to make a statement of "I've mastered this champ and want others to see my confidence." We don't make design choices with the primary goal of "how will this make people want to spend more money" but with "what's the best thing to do for the players in this scenario?" In that light, updating all of a champs skins and NOT their base would just be.. well it would be uncool, and a crappy player experience, and I think I speak for a lot of fellow Rioters when I say we would feel really crappy doing that to you.
Let us all join in for a moment, and close our eyes and take a moment of silence in respect for the loss of our dear friends today. Many Poros were lost in the battle of Snowbound. All in the name of summoning the King. Thank you for your time. http://2.bp.blogspot.com/-TRU5f6uPGbo/UrTaCTenUCI/AAAAAAAAW-w/Floul8JESYk/s1600/Poro+9.png (Source: http://applewaffles.tumblr.com/)
Deustheproducer
Rest well my friends. {{summoner:31}} {{item:2010}}
She is using your image http://www.twitch.tv/terasuhikari
Sino
Where?!
> [{quoted}](name=Digital Ram,realm=NA,application-id=osqw6G4M,discussion-id=4EcNwG5w,comment-id=0000,timestamp=2014-12-16T22:59:52.171+0000) > > Hey Bearded Johnson, > > We are aware of this issue and are working to resolve it! In the meantime, you can check out [this thread](http://boards.na.leagueoflegends.com/en/c/help-support/gTWoNHAL-what-the-hell-is-this-firewall-error-after-champ-select-why-cant-i-connect-to-the-game) for more information! Are there any news about the FPS problem too?
Quiet
We are currently looking into issues fps. I can't promise anything at the moment, but we are investigating.
I would personally like to see it more concave. As it stands, I cannot tell if it is a meniscus or some sort of emulsion....
SexyTaylorSwift
I would drink said emulsion.
I'm currently sitting at 246RP. I'm 4RP short of buying a Poro icon and I heard if pitchers are drawn, 4RP will magically appear in my account. I'm not really sure why Rito wants pitchers, but I won't question. It's filled with water too, free of charge. I might have mistaken it with some other word that sounds similar though. Rito pls.
Hakurei Reimu
Superb attention to detail in the separate colors for the meniscus. Bravo.
Thanks for the reply. My answer here is kinda long, but I'm unsure of how to TLDR it. > The main difficulty with arbitrary answers is they don’t usually add much to the conversation and to some players may come across as dismissive rather than informative. This is absolutely true, though ideally there should always be a kernel of truth somewhere. Something interesting about communities is that many people don't naturally assume a positive result from silence. It becomes a learned trait, from a psychological standpoint; if the focal point (communication) is generally positive, neutral action (soonTM) is generally assumed to be positive. If the focal point is generally negative, however, everything becomes colored by expectations and hopes. SOE (Landmark Beta) does a really amazing job with this. They do weekly live broadcasts where they describe a lot of what the community has been doing, features that have been recently implemented, pain points the community has been discussing, progress of new/upcoming features, etc. I very rarely see negative reactions to this openness, even when they run into projects that take forever or hit a lot of roadblocks (caves, for example). The community trusts them to be up-front with what's happening internally, and trusts them to eventually deliver on these features when they are ready. >we’re trying to get better at providing something meaningful for you when we post – we don’t want a bunch of our interactions with you to be “soon” or “I can’t answer that yet.” On the other hand, there’s a point at which a conversation gets big enough that we definitely need to jump in and provide whatever context we can To me, it's more a balance of realism vs community perception of what's important. Is it realistic for east coast servers to be ready yet? Hell no. Do a lot of players care deeply about this? Absolutely. That, to me, comes down to a discussion of what progress has been made and why other things seem to have higher priority. If Riot is unable to explain priorities convincingly, in a way players are able to understand and accept, it's possible the priorities aren't right. A lot of people are willing to deal with something like "I'm sorry but X is something that's lower priority at the moment. We really need to fix Y, and these teams conflict with each other. We're happy to talk with you about X and address concerns, however.". As long as the priorities make logical sense and are presented well, a lot of people will be OK with it. There will always be a minority (tons of people due to the size of LoL's community, unfortunately) that will disagree with everything. I know it's tough to see so many people being negative, but there are so many others that just want the clarity and openness. > Another part of the equation is subject matter expertise. Definitely. I presume it gets a little difficult when, for example, there is a ton of discussion on x champion but the designer is extremely busy. I totally get that, and I'd be uncomfortable in either the situation of the non-expert talking to the community or the player listening to the non-expert. That being said, has the possibility of having Rioters whose primary job is to assist with this burden been considered? Essentially, Rioters specifically hired to set up/run community projects (e.g. forum events, tournaments, maintaining volunteer groups like Wrenchmen) over the long term and help streamline communication. Many Rioters do this occasionally (KateyKhaos, for example, takes a lot of time to interact with us), but it doesn't seem there are Rioters where this is specifically their job and what they intend to spend their time doing. I know your job title is Community Program Designer; does that mean you design and someone else maintains? Are the projects you work on intended for the global community or for specific communities like colleges or third-party sites?
Daen
Let me first say, speaking to you guys is never a “burden.” Your post is super in-depth and provides a great player perspective on our communication. Speaking to my position here, I actually work on our internal efforts to level up how we communicate with players, so your feedback on our communication is going directly to the source. I want to start off here, as I believe I can address this and answer a few different questions along the way: > that being said, has the possibility of having Rioters whose primary job is to assist with this burden been considered? Essentially, Rioters specifically hired to set up/run community projects (e.g. forum events, tournaments, maintaining volunteer groups like Wrenchmen) over the long term and help streamline communication. Many Rioters do this occasionally (KateyKhaos, for example, takes a lot of time to interact with us), but it doesn't seem there are Rioters where this is specifically their job and what they intend to spend their time doing. You’re right, there are times when there appears to be a dearth of information and that’s on us. As I said in my previous post, we’re working on building a better balance of meaningful information to status updates to long form content on philosophy, etc (and hopefully doing away with the long periods of silence), not just on the forums but on any channel where we release information. We’re not there yet, but we are working on it. We heavily encourage community awareness even among Rioters who don’t usually post, so threads like this, concerns/fears/questions about major issues, and feedback for us are all there for teams that need it and serve to help inform how we prioritize our work. When it comes to typical communication, we don’t follow the structure of Player -> Community Manager -> Expert -> Community Manager -> Player, because the “community manager” position doesn’t exist here. As Rioters, we all take on the responsibility to communicate with players because we all understand how necessary it is to keep you updated, informed, and in the know. Our ultimate goal when engaging is to build and maintain your trust in us; having the people who work on stuff speak directly to you is, in our opinion, the best way to accomplish that. That said, our measure for success is whether or not you’re getting what you need. One of the key things we’re working on is providing more organized venues that enable the devs to get out there and chat with you. Some of our recent efforts include expanding the number of Q&As we do on the boards with the people who’ve built new products or features, and dev blogs which aim to provide some of the same behind-the-scenes info you usually get from red posts. A few of us recently gave a [panel](https://www.youtube.com/watch?v=ZbcS_h9kgPw) at PAX where we outline what community means to us and what our team is currently doing (sorry for the poor quality). We also have communication experts helping out the teams that most need a ton of communication output. Pwyff, Scarizard, and Pwnlove are just a couple of the people who’ve joined teams specifically with the goal of facilitating communication with players. They work with teams on making sure we’re getting the right info out to you guys in the right way, at the right times. We definitely don’t cover the whole company (and covering multiple languages is a whole ‘nother beast), so there’s a lot of room for improved coverage from our team and increased communication Riot-wide. Hope I’ve been able to provide some useful insight
This did not fix my [similar] client issues. About two patches ago my League would no longer launch by just double clicking my desktop icon [Windows 7]. I now have to run as admin. Since then it has gotten progressively worse as time has gone on (unrelated to patching). It takes over 10 tries to just get the client to launch after hitting "PLAY" on the launcher. And then it takes 10 more tries to actually get logged in, because it keeps shooting a "Cannot connect to Servers" error. Sometimes this loops goes on for much longer than I'd like to admit, because the "Cannot connect to Servers" issues makes the client close, restarting the entire problem. And within the past week it's gone from opening-the-game issues to also the store not loading at all for my desktop. It just won't. Black screen. I have not installed anything new in the past two weeks, the most there has been are generic Windows updates. I also have two different computers, and while the laptop does not have any trouble launching, both computers require at least 6 attempts to login at the client's opening and neither's stores will open within the first 6 tries (and usually freezes up, making me - once again - have to restart the entire process). I literally tried to login from 9am to 11am this morning on two different computers using two different accounts, so that I could buy 4 skins. I also took a video of it happening on the least troublesome of the two computers, and I could easily capture it happening on the computer I play on (I'm currently on attempt number 6 right now while typing this). If you have any insights I'd like to hear it, I'm not a fan of having to try for two hours to log-in and have no store functionality. EDIT: Just in case, YES I have reinstalled, YES I've repaired, NO I dot not have a firewall besides the Windows one, closing iTunes' background processes and the java scheduled updater seems to decrease the number of attempts required to 7 instead of 10, but that could just be the placebo effect.
Byrnes
The issues you are experiencing is not related to the issue that this thread addresses. I recommend you [submit a support ticket](https://support.riotgames.com/hc/en-us/requests/new) as we will be able to help you out more effectively there.
Come on, Riot. Let's do something about this already.
Bearded Johnson
Hey Bearded Johnson, We are aware of this issue and are working to resolve it! In the meantime, you can check out [this thread](http://boards.na.leagueoflegends.com/en/c/help-support/gTWoNHAL-what-the-hell-is-this-firewall-error-after-champ-select-why-cant-i-connect-to-the-game) for more information!
Ever since last patch every so often after character select counts down and it goes to load the loading screen I get an error saying there "may" be a problem with my windows Firewall which are all completely turned off.. This bug has caused my account to go into the Low priority que from leaver buster. Why am i being punished for your faulty patch and game? Been playing for years and it has worked fine, been on this laptop for a year and never had this crash error until now after last patch.. If i can be removed off of the leaver buster id appreciate it, if not please fix this stupid bug.
shadyrhasta
Hey guys, We are aware of the Windows Firewall issue! You can check out [this thread](http://boards.na.leagueoflegends.com/en/c/help-support/gTWoNHAL-what-the-hell-is-this-firewall-error-after-champ-select-why-cant-i-connect-to-the-game) for more information!
Hey everybody, We have noticed many players affected by a bug that doesn't allow players to connect to games. Our Network Operations Center (NOC) has posted about this on our [Service Status Page](http://status.leagueoflegends.com/#na) and will update it when more information becomes available. In the meantime, we have a potential workaround that may allow you to bypass this error. Running an IP Release and Renew should help get you back into game faster! Doing this will reset IP address which will allow you to reconnect quicker. >Players using Windows can perform these steps: - Exit the game completely - Press the Windows Key or Navigate to the Windows Icon at the bottom left-hand corner. - Type cmd - Right-click the Command prompt shortcut and select "Run as Administrator" from the drop down menu. You should now see a black window with white letters. - Type ipconfig /release in the command prompt. Then press [Enter] ***NOTE***: *This will disconnect you from the Internet.* - Type ipconfig /renew in the command prompt. Then press [Enter] - Type ipconfig /flushdns in the command prompt. Then press [Enter] - Type exit in the command prompt. Then Press [Enter] - Relaunch League of Legends and attempt to reconnect. >Players that use Macs can perform these steps: - Exit the game completely. - Open your Apple Menu at the top left-hand corner - Click the System Preferences - Then Select Network. - Choose the type of connection that you are using ***NOTE***: *If you are connected through an Ethernet cable, choose Ethernet. If you are connected through wireless, choose Wi-Fi.* - Click the Advanced option - Click the 'Renew DHCP Lease' - Relaunch League of Legends and attempt to reconnect. If you are still having issues, even after these steps, make sure to check out our [Connection Issues Article](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues)! It has a list of common solutions that resolve these types of errors and issues. If nothing seems to work or if you have any questions, please [submit a support ticket](https://support.riotgames.com/hc/en-us/requests/new) so that we can address your concerns in a one on one setting. Please attach the following information when submitting a ticket: - [Network Analysis](https://support.riotgames.com/hc/en-us/articles/201752674-Network-System-and-League-of-Legends-Logs#jwq1) - [NetworkInfo Log](https://support.riotgames.com/hc/en-us/articles/201752674-Network-System-and-League-of-Legends-Logs#jwq4) - [Process List](https://support.riotgames.com/hc/en-us/articles/201752674-Network-System-and-League-of-Legends-Logs#jwq3)
Fnatic/OMG was a great 5 or 10 minutes and a mediocre 60. I did coverage for the Alliance/KaBum match for eSportsPedia, and the way that match developed was great. KaBum kept going even or slightly ahead in skirmishes, and you could see they were going all out. It was a real feel-good story of going down fighting. Then all of a sudden TinOwns's{{champion:103}} jumps the wall and solos down Wickd {{champion:10}} the entire sense of the game changed to "Oh crap... KaBum can actually WIN this!" and you could realize this was something special. And yes Alliance fell apart, but to say KaBum didn't earn that game is completely unfair. But in my mind there's no doubt that of those choices, KaBum/Alliance is clearly the best
GKstull
So as part of this project, I watched all of the nomination games from start to finish; I disagree, vehemently. OMG vs Fnatic was a great game all the way through. Early game had great moves, mid game had great rotations, objective fights, and late game had a lot of stellar 1v1 outplay moves, as well as team fights and epic moments. It was everything you'd want.
> [{quoted}](name=Riot Sweet,realm=NA,application-id=mNBeEEkI,discussion-id=NEkzzB5B,comment-id=000d,timestamp=2014-12-16T21:27:28.171+0000) > > Have a poro friend. Also what's up, why the bad day? > > http://promo.na.leagueoflegends.com/assets/snowdown-2014/img/home/poro.png The tl;dr is my mother is having some mental health issues and I'm stuck dealing with a lot of stuff, mostly moving us out of our old house.
Maximum Riven
> [{quoted}](name=Maximum Riven,realm=NA,application-id=mNBeEEkI,discussion-id=NEkzzB5B,comment-id=000d0000,timestamp=2014-12-16T22:30:36.850+0000) > > The tl;dr is my mother is having some mental health issues and I'm stuck dealing with a lot of stuff, mostly moving us out of our old house. Sorry to hear that. I hope things improve for you.
I recently bought a 50$ rp card and only received 6650rp, is this a new change? last time i bought a 50$ card i received 7200rp. what I did was type in the code with no spaces, and it showed the pic below. I know its not a lot of rp difference but i wanted to buy my friends skins for Christmas and i might not be able to afford everything now. D: Does anyone know if this is normal? my summoner name is thespaggetimahn. thanks again I hope you all get what you want for Christmas :P{{summoner:31}}
thespaggetimahn
Hey Thespaggetimaghn, I looked into your account, and saw that you were purchasing with Canadian Dollars which means you received the proper amount of RP. A few months ago, we changed the value per dollar with CAD. You can read more about this [here!](http://na.leagueoflegends.com/en/community/prepaid-cards) Please let me know if you have any other questions.
How about you GD? Having some good experiences that could cheer me up?
Maximum Riven
Have a poro friend. Also what's up, why the bad day? http://promo.na.leagueoflegends.com/assets/snowdown-2014/img/home/poro.png
That's the most annoying thing about it. They have people who can reply about the stupidest shits like wishlists and stuff, but can't be bothered to reply on more pressing issues. Seriously, look at the Red Tracker, and you will see that only around 1 in 20 red posts are of any relevance.
Rei Tenshi
This is another case where we try to maintain a balance. We totally want Rioters jumping into more laid-back threads, as they’re a great opportunity for us to engage with you as players rather than always being official mouthpieces. It’s easy for me to jump into a fun thread about Shaco (He’s my favorite… and the best) because, as a player I can talk about my experiences with him, why he’s the coolest, etc. Of course we don’t want those to be the only threads we post in, but fun threads are another way for Rioters to make sure you guys feel heard even when there may not be a relevant thread to which they can add their expertise.
>The only real way they can respond to that is with an arbitrary answer meaning "We're testing some stuff out internally" which would never satisfy anyone that had enough reason to make such posts in the first place. I'll cover this below, but an arbitrary answer is almost always better than no answer at all. >I'm sure if Riot wasn't so closely watched by the public eye that so often twists their words and tries to be problematic, they'd say stuff like: The Cassiopeia rework is kind of a bad example, because the ideas Stashu was putting forth completely disagreed with the majority of the community (the passive in particular). Neither side seems to have communicated this very well, so it was a pretty constant struggle. Anyway, I'm pretty sure that what you wrote is exactly what the vast majority of the community wants, from a communication standpoint. "We're working on it" is almost always better than silence, even when a minority of the community twists your words around. An explanation of why certain choices are being made or discussion of other considerations is even better, because it gives the community something to discuss rather than immediately jumping to conclusions. I wrote this on another thread somewhere, but if a company is silent about something it's unlikely for their consumers to come to a positive conclusion. When there is a bit of a trust barrier like there has been between Riot and the community for a while, this becomes even less likely. Receiving no answer is, at this point, tantamount to essentially the most negative thing people can come up with. With Boards interaction, there's a pretty consistent pattern; when Riot fully explains something in the requisite depth, the vast majority of the vocal community supports that discussion. If it's something people disagree with they will oppose it, but conversation becomes much more civil. On the reverse, without full explanation or no explanation at all, it's assumed that Riot is hiding something or being dishonest. --- This is kind of long winded, but does it make sense?
Daen
> [{quoted}](name=Daen,realm=NA,application-id=bzRrPGQO,discussion-id=sdzJjIEd,comment-id=00060000,timestamp=2014-12-15T21:21:29.681+0000) > > I'll cover this below, but an arbitrary answer is almost always better than no answer at all. This is definitely something we struggle with internally. The main difficulty with arbitrary answers is they don’t usually add much to the conversation and to some players may come across as dismissive rather than informative. Because of that, we’re trying to get better at providing something meaningful for you when we post – we don’t want a bunch of our interactions with you to be “soon” or “I can’t answer that yet.” On the other hand, there’s a point at which a conversation gets big enough that we definitely need to jump in and provide whatever context we can, even if it’s just “We’re working on it.” It’s a balance we’re always working on getting right; sometimes we do, sometimes we don’t. Another part of the equation is subject matter expertise. I’m in communications, so you definitely don’t want me shooting off my mouth when it comes to art or anything else for which we have actual experts [See Attached: Escape Plan’s Shaco splash]. When experts talk about their work, they’re able to provide far more meaningful information and context, answer follow-up questions, and ultimately stimulate an authentic dialogue. Tl;dr we generally want you talking to the experts, not me (unless I am the expert).
Especially when compared to the original General Discussion. We are now well into preseason, a time when feedback is between playersand ddevas usually peaks and the site is a ghost town of any form of communication between either. The most you can hope for is a red that works on the CB saying *yes yes we know about this bug with the forum, it will get fixed eventually*. Nothing about the actual game. That isn't to say the reds have stopped talking though. They just aren't doing it here. Reddit or the pbe seem to be your best chances of coming into contact with them. A quick stroll to surrender at 20 will show this. The fan sights are seeing a much higher interaction rate now that the Beta has been fully implemented. So the question to ask is why the reds don't want to use there own company forums, and why they are opting for other formats. Is it the posting style? The community attitude ( even though old GD was much more spiteful than what this is, yet still had a better community interaction),? Or just a preference for other fan sights? One thing that can be gleaned for certain though, is that the community of players that visit this sight have taken quite a hit in having actual discussions with riot since the implementation of Boards.
MajorPain9
Hey MajorPain9, We go wherever players are. We’re encouraged to talk to players on any platform we feel comfortable using, so some Rioters use the boards, some use reddit, others use twitter. We’re not using any particular platform any more or any less, but we are spread out a bit more so it may seem that way.
Thats pretty sweet. HUEHUEHUEHUE{{champion:82}}
RottedApples
> [{quoted}](name=RottedApples,realm=NA,application-id=3ErqAdtq,discussion-id=WnXHnV8U,comment-id=00010000,timestamp=2014-12-16T21:16:26.779+0000) > > Thats pretty sweet. HUEHUEHUEHUE{{champion:82}} This name choice continues to prove itself #worth
would it be cool to post a list of known issues? that would be good info for the community
imaginary minus
It's actually more difficult than it seems due to the nature of troubleshooting with tech issues :( For example, one player might be running LoLRecorder that consistently crashes the game and is resolved by disabling it; yet 10 other players run it without issue perfectly fine. Each computer configuration is different, which can cause certain programs to be an issue, and others will be fine. Additionally, we consistently put up sticky threads when we notice a widespread issue that many players are experiencing with common steps to resolve it. We do sometimes miss some things as well, which is why we spend a fair amount of time in Help and Support reading through threads. As for other gameplay bugs, it may be a good idea to create an expansive list of all issues we know about and are working on resolving. This is something we will consider in the future!
Let us all join in for a moment, and close our eyes and take a moment of silence in respect for the loss of our dear friends today. Many Poros were lost in the battle of Snowbound. All in the name of summoning the King. Thank you for your time. http://2.bp.blogspot.com/-TRU5f6uPGbo/UrTaCTenUCI/AAAAAAAAW-w/Floul8JESYk/s1600/Poro+9.png (Source: http://applewaffles.tumblr.com/)
Deustheproducer
http://promo.na.leagueoflegends.com/assets/snowdown-2014/img/home/poro.png
Earlier today a player asked: > "If the tribunal is down. Where exactly are our reports going to? Surely Riot can't check the huge amount of reports personally?" #Riot Lyte responded with this to say: ---- Reports are still being used by a variety of systems that aren't tied to the Tribunal. **Some examples include:** * **Chat Restrictions**, which are given to players who show moderate verbal toxicity. * **Intentional Feeder Bans**, which are given to players who currently show intentional feeding patterns in their games. * ** Ranked Restrictions**, which are given to players who show toxicity in Ranked Modes and restricts them from playing Ranked until they improve their behaviors. * ** Escalated Bans**, which are 14-day bans given to players who show extreme verbal toxicity. There's a team at Riot working hard on the Tribunal, and we realize it's been down for 6 months now. One of the biggest problems of the system was the speed of its feedback loops, as it would often take longer than a week for a player to receive their punishment. As we've mentioned before, the faster the feedback, the better the results. A second problem was that many territories in the world never got a Tribunal at all due to hardware/infrastructure issues. We intend to have more news about the Tribunal in 2015, and are planning some initial tests of the new system. For example, we're seeing how current reports affect the new system, and we'll be looking for some players to help us test the system on the PBE in 2015. **Some of the new features in the system include:** * the ability to review positive players in the Tribunal and grant them some rewards * new ways for players to see their contributions to the community in the Justice Reviews * a visual update to the entire system, including the Case Review and Reform Cards * a new tier system for punishments so that players only get 1 warning and 2 chances before they completely lose their account * optimized algorithms that hopefully allow us to ensure that players get punished or rewarded within a few days of their Tribunal case (we still need to tune this) * the ability for awesome contributors in the Tribunal to earn some in-game rewards each year There's some other additions to the Tribunal, but these are some of the cooler things I'm looking forward to as a League player myself. Anyways, we'll talk more about some of our plans on how we'll re-introduce the Tribunal back into League in 2015. We apologize for the delay; unfortunately, scaling the Tribunal globally to millions of players proved to be more difficult than we initially expected... but when you're making something that millions of people will use, nothing is ever easy.
Riot Sweet
*Didn't get a chance to cross-post more last night but here are more details Lyte elaborated on. * --- > It dosen't matter because no human is checking the report it's only a robot that bans after a X amount of reports. If you report them wheter or not they were toxic the result will be the same they'll get banned #Lyte: This is false for several reasons. One, the Report System takes into account every player's report accuracy. If your reports are accurate, your reports will mean more and the systems will actually take your votes into account. If your reports are inaccurate, if you spam reports, or if you simply do silly things like get a premade group of 4 to report someone for no reason, your reports will lose value over time. If reports just resulted in punishment no matter what, trust me, you'd hear about millions of false positives on the forums, not just a few players complaining about their bans every so often. > "the ability to review positive players in the Tribunal and grant them some rewards" If you can elaborate I would be very interested in hearing more about this? #Lyte: When players log into the new Tribunal they will be presented with a random case that could be Negative, Neutral or Positive. Because there's 3 options and random "test" cases, it's very difficult for players to simply spam "Punish" in the new system because they'll quickly get flagged for being highly inaccurate, and also this new setup encourages players to dive deeper into cases and read the details instead of potentially seeing something like 90% of cases be punishable. If you get presented a Positive case, and you vote Positive, the player in the case will get a small in-game prize that is still TBD but should be a nice little pat on the back for the player. Players that are rated positive in the Tribunal often will also be eligible for more frequent rewards like the double IP Boost we tested a few weeks ago. > Are reports from custom games in fact already counted? If not, might they be in the future? #Lyte: At this time, the launch of the new Tribunal does not include support for Custom Games; however, what queues are "active" or not are a simple toggle in the new system. As with any new system we want to manage the launch very carefully and not simply open the floodgates of every queue on the system. If all matchmade queues are doing well after the Tribunal launch and we want to expand into Custom Games, we can. > So why couldn't you keep the old system up while creating the new one in the background or on the PBE? #Lyte: Unfortunately, maintaining a "live" system is a decent amount of work for a team so if we kept the old system up and running it would have potentially taken much longer to get the new system up. It is also much harder to run some analytics and research tests when 2 systems are concurrently "live." For example, it was much easier to run Escalated Ban and Ranked Restriction tests without an old Tribunal also reviewing cases and judging the same behaviors these other systems were monitoring and punishing for. Now that we understand how Escalated Bans and Ranked Restrictions work without any other systems interfering, we can incorporate them much easier into the new Tribunal. Not to get into the nitty gritty, but for example if we're upgrading tech stacks or hardware throughout League of Legends, this team would have to keep up with these changes on the old system while also building a new one for the future so it's also a lot of redundant work. Although it was a painful choice, and one that we can debate for the ages, we made the choice to shut the old Tribunal down to focus all team resources on the new one. > Does that mean that the ribbon/honoring system is essentially... going away? Like if I honor someone as friendly, does that even do anything in terms of their tribunal status or am I just wasting my time even bothering? #Lyte: We actually have a follow-up design to Honor that will make it compatible with the new Tribunal. It won't come out at the same time, but Honor is something we're working on in 2015.
I hae been randomly freezing, when this happens I need to restart my computer in order to rejoin. This is frustrating especially when my team is winning or has a chance for the comeback. On top of this I hae recently begun being punished for my "offences". Just hoping that this can be looked into, it usually only happens once eery 50 or so games but recently it happened 2 or 3 times in a day and I was warned then put into a lower priority queue... I beliee I hae found the issue and rectified it (Seems a background program may affect the way my league runs) but I just don't see lagging out as something I should be punished for. Hopefully I get a response. Thanks Riot. And happy leagues.
I Play League79
Hey I Play League79! I completely understand your frustration. While these errors appear to be a result of unintentional tech issues, LeaverBuster cannot determine the difference between intentional or unintentional problems (such as someone unplugging their router instead of having an internet outage, or someone uninstalling their drivers mid-game to force a crash as opposed to a legitimate crash). In addition to this, even though you didn't intend to leave, the other 4 players on your team had an unfair 4v5 battle. The initial warning and subsequent penalties are meant to notify you that leaving is not ok, and that you should work to resolve the issues first, before jumping into another game with other players. Playing a Custom Game with just bots is a good way to test to see if your still having issues or resolved them!; Also, I'm very glad to hear that you seem to have found the fix to your game freezing. Certain 3rd party programs that run in the background have been known to negatively affect League of Legends, and might be a good idea to disable them before playing. While we can't alter LeaverBuster, if you continue to experience issues, we'd be glad to help in resolving it completely! :)
Some samplings from my gigantic R3D Log file (it's over 100 MBs!) First, just to prove mine is seeing my card: 000005.081| 0.0000kb| 0.0000kb added| ALWAYS| Display info: NVIDIA GeForce GTX 660 Ti 2147483648 9.18.13.4475 This error repeats literally hundreds or thousands of times in the log (I replaced the less than signs with {): Function: Riot::Animation::CompressedAnimResource::Evaluate Expression: t0 {= time16 && time16 {= t1 000635.352| 0.0000kb| 0.0000kb added| ERROR| Assertion failed! File: E:/jenkins/workspace/game-code-Releases-4-21-public-win32/code/Game/Engine/RiotAnimation/Resource/CompressedAnimResource.cpp Line: 222 Function: Riot::Animation::CompressedAnimResource::Evaluate Expression: t0 {= time16 && time16 {= t1 000635.352| 0.0000kb| 0.0000kb added| ERROR| Assertion failed! File: E:/jenkins/workspace/game-code-Releases-4-21-public-win32/code/Game/Engine/RiotAnimation/Resource/CompressedAnimResource.cpp Line: 233 Function: Riot::Animation::CompressedAnimResource::Evaluate Expression: t0 {= time16 && time16 {= t1 000635.352| 0.0000kb| 0.0000kb added| ERROR| Assertion failed! File: E:/jenkins/workspace/game-code-Releases-4-21-public-win32/code/Game/Engine/RiotAnimation/Resource/CompressedAnimResource.cpp Line: 244 My E drive is a virtual drive with a Japanese game CD in it. Why is E being constantly referenced here? And what's jenkins?
Phoebos
R3d Logs are incredibly useful, but usually for more macro level understandings of the computer configuration, or at what point did a crash/disconnect occur. Specific entries in the R3d Logs don't necessarily indicate a particular issue at all, which is why reviewing a full R3d log is super helpful, as opposed to just snippets. As to why so many "error" notifications exist in R3d Logs causing the file size to be so huge....that's a good question! We are actually working on removing a lot of superfluous log entries. If your still experiencing consistent issues with crashing in-game, make sure to [submit a new ticket](https://support.riotgames.com/hc/en-us/requests/new) to our Tech Team, and attach these R3d Logs as well as your DxDiag so we can investigate further!
It's not AS bad on Dominion or Poro King, but Summoner's Rift is basically unplayable, especially near dragon pit. Teamfights near dragon pit drop FPS to single-digits.
Phoebos
Hey Phoebos, I've got a thing or two you can try. Could you delete your game.cfg file? This file stores your settings and can sometimes get corrupted. You can find it at: Your Install location (Normally C:) > Riot Games > League of Legends > Config. Once you delete the file, launch a custom game so that your settings repopulate! If that doesn't help or if you'd like me to, I can look into this issue further if you post your r3d logs from the games you experienced this issues in. You can find them on your computer here: Your Install location (Normally C:) > Riot Games > League of Legends > Logs > Game - R3d Logs They are named by their date, so look for the most recent by finding the ones that are named '2014-12-15...r3dlog.txt' Otherwise, you can always [submit a ticket](https://support.riotgames.com/hc/en-us/requests/new) to us here in support. We can try a few more things there!
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