Why do words upset people so much?

see so much talk about muting people in game, I don't get it. Actually, I don't understand people who rage either. I can't tell if It's a complete lack of giving a fuck, a mental disorder, or if it actually just doesn't bother me to get flamed from time to time. I usually deserve it anyways. Does it really have that big an effect on people that muting is necessary, or is it protection so you don't lash back? I certainly get mad playing this game sometimes, but I'd rather focus on playing and trying to win than typing in my chatbox, and it actually disturbs me that some people pretend to play this game competitively and don't think this way The only game I remember actually raging at people was a customs with friends :^)
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We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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