Impossible to get a hold of someone to talk restrictions

I dont get why it takes a million years to get in touch with the support and they always send the blitz bot when it doesnt help at all. anyone else experience this when trying to get an issue cleared? extremely frustrating
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We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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