How is this account hardstuck?

Hello, This account I have and use regularly appears to be hard stuck. I have 0 idea why as it has a %55 win rate. It's so bad that i'm losing 20lp on a loss and only gaining 15-17 on a win.
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We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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