Riot Games Merch Order Not Found

My IG Team Mini Set pre-order can't be found when using the order lookup on the merch site. I use the exact same last name, order number, and email but it says "order not found". As well as the link to "My Account" from the confirmation email of the order goes to a page not found. Is this normal for pre orders? Doesn't show up with order history too.
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We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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