Clash rewards?

So, me and my friends won a bracket last night. I had read that you get XP boosts, BE and other things. But we didn't. All of us got an orb thing, that contained 2 skins shards and one logo. I read from the clash FAQ that we'd also get XP boosts and BE, but none of us got them. Does it have something to do with tickets? Because we were unable to buy any, we searched the entire store tab and clicking the ticket button in the clash tab simply prompted us to the store home page. We also did not get a trophy. In the profile tab it says that we can get trophies by completing one or more brackets but we did not get one and just got 600 Victory Points (if that's relevant at all). If this is also taken into account, we were Tier IV. Any help will be appreciated.
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