You guys ever get into an argument with someone and they try to act like they're smart but on the inside they don't even know wtf they're doing or saying.
Yeah that's how the Support Tickets work.
Like I have been using this Support Tickets for like 4 yrs now, and I have never gotten anything positive out of it or anything constructive. The reason is because the people Riot put behind this desk of work, they don't know what the heck they're doing and most of the time, they just Copy and Paste answers for you and said
So you log in into your League account and saw that all your Blue Essence went missing even tho you didn't use any of them. You submit a Ticket.
This is how Riot Support Team would respond back to you.
"It's probably a system error which we cannot fix, we're so sorry for the inconvenient but please continue playing the game to earn them back"