Trying to unlock elder dragon icon...order does not exist?

Hey guys, I purchased the elder dragon figure and wanted to unlock the icon you get for free. I typed in my order infos in the "unlock digital content" page but only get the error message **"Uh oh! No orders match the information provided."** I am absolutely certain that I typed in everything correctly. I even tried copy-pasting everything straight out of the confirmation email. Before I waste the time of an innocent support employee I first wanted to ask here if anyone else had this problem and if they somehow resolved it :) (posting in gd because I have no idea where else this belongs)
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We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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