Haven't played in months. Banned

Need help with my Account, I haven't played in months and today as I was logging in my account says permanent banned for using third party. I've had my account for years and not once did I use a third party software. Please help!
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We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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