Not eligible to gain loot even after 10-game chat suspension!!!

After receiving a 10-game chat restriction from raging on a couple of trolls, i played out my ten games, and low and behold... I see you are no longer allowed to receive loot do to previous restriction (roughly). Is this a bug or permanent? Many forums I have seen are blaming it as a bug in the game, but I would like some reassurance, or perhaps a correction.
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