NA Server Roadmap: South Bridge update

*EDIT: Thanks everyone! Stay tuned in the coming weeks for more updates from the NA Roadmap team!* Hey everyone! Riot Ahab here with another update on the [NA Server Roadmap](http://boards.na.leagueoflegends.com/en/c/help-support/WH8doH76-na-servers-and-the-future). [Last time](http://boards.na.leagueoflegends.com/en/c/help-support/APgXgX6W-na-server-roadmap-update-addressing-the-qs-in-quality-connections), we chatted about what goes into creating a "quality connection"; and how factors beyond ping, such as routing paths and packet loss, can seriously impact the connection between your machine and the League game servers. We also recapped the multi-phase approach we're implementing here on the NA Server Roadmap team to address those factors. This time, we want to give you an update on the progress we're making building out the South Bridge - a series of point of presence (PoP) hardware locations snaking across the southern US that will serve as "on-ramps" to our dedicated network. http://i.imgur.com/E0u3CZR.jpg Here's what we showed you last time, with the "North Bridge" serving the northern US & Canada largely complete. After some hardware shipping delays, we've now installed hardware in the first South Bridge PoPs. Earlier this week we pushed the Ashburn and Atlanta PoPs online, bringing a majority of the eastern seaboard onto the network. **So, what does this mean for me, Riot?** As a general note, players in these regions likely won't feel much of a difference in their ping since it's an ongoing process to work with local ISP offices to route their League data to the closest PoP. Even then, we're seeing at best a 10% reduction in ping in the most positive cases. What players near these PoPs WILL experience is less packet loss and a more stable connection, since their data isn't hopping across every internet exchange between them and the game servers, instead now following a direct path along our dedicated network. **Ok, that sounds neat, what's the catch?** Bringing a PoP online doesn't work perfectly for everyone at the get-go. It's the start of an ongoing process as we work with partnered ISPs to make sure they're efficiently handing off your data to our network. Lots of this is handled by algorithms, which can sometimes go a little wonky when we introduce new PoPs. If you discover your connection actually gets markedly worse, don't panic! Inform both your ISP customer support as well as [support.riotgames.com](http://support.riotgames.com). Between the two of us, we should be able to figure out what's happening to your data and get things running smoothly. As a helpful reminder, it's always a good idea to double check your own connection at home before investigating issues with your ISP. For some players, seemingly innocent things like router location or playing on wifi can have big ping implications. More [connection troubleshooting info](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues) can be found on the Riot support site. **How about the rest of the network?** We're already at work setting up hardware in the remaining PoPs (Dallas, Denver, Los Angeles) along the South Bridge of the network. Dallas and Denver should be online within the next month and LA within about two, but we'll keep you posted if we hit any hiccups. The other big news to report is an update to the list of partnered ISPs. What this means is these ISP partners are actively working with our team to funnel your League traffic to the closest PoP onramp to our direct network. Don’t fret if you don’t yet see your ISP on this list, as odds are we’re already in active talks with them! At this point, **we’ve now implemented, are working to implement, or are negotiating peering agreements with the 20 largest ISPs in NA.** We've got the team (myself, Riot WizardOTL, ADillonMostDirty and RiotZwill) hanging around in this thread for the next couple hours, so let us know if you have any questions and we'll be happy to answer! Partnered ISPs (new additions in **bold**): Atlas Networks Corporation **Bell Canada** CenturyLink Charter Communications Clear Wireless Cogent Communications Comcast Cable Communications **Cox** CTS Communications Corp Eltopia Frontier Communications Google Fiber Hurricane Electric Interconnected Associates LS Networks NetRiver NTT America Pavlov Media Pocketinet Communications Rogers Cable Communications Saskatchewan Telecommunications (SaskTel) Shaw Communications Syringa Networks TDS Telecom TekSavvy Solutions TELUS Communications TeraGo Networks Threshold Communications Time Warner Cable **Verizon** Videotron Ltee Vision Net WiscNet Worldlink WOW! _Thanks everyone for your questions! This thread's comments are being disabled and archived - please jump back [here](http://boards.na.leagueoflegends.com/en/c/help-support/WH8doH76-na-servers-and-the-future) to the main post and scroll to the bottom to find the most recent NA Server Roadmap update if you have any questions you'd like addressed!_
Share
Report as:
Offensive Spam Harassment Incorrect Board
Cancel