Not getting AFK check after queue

Hi, Trying to help my little brother with his problem. We installed league, and it worked for a couple of games. When we started to play PVP, the AFK check after some time in the queue did not show. After a few more minutes we get a message saying that we are placed in a low-priority queue due to declining to many games. Tried to download the hextech repair tool and run it, it says everything is OK, but its clrearly not. also tried to repatch and reinstall the client. Whats strange is that i can play on my laptop right beside him, and on my account, it works fine. Could it be a problem with the account? Someone got any tips?

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