We recently launched a set of features in the 5.18 patch that upgraded the Instant Feedback System. You can read more about the design of these features in a blog by Neurocat here: http://boards.na.leagueoflegends.com/en/c/gameplay-balance/Boqd81O0-upcoming-upgrades-to-chat-restrictions
1) We introduced Intentional Feeder Detection to the Instant Feedback System for the first time, and now intentional feeders can be banned within 15 minutes of matches. We've started the settings relatively conservative to start because figuring out whether a player is intentionally feeding or just having a bad game is a tough problem, so we're not catching **ALL** intentional feeders today.
2) We introduced Reform Cards in the client, and for Chat Restrictions for the first time. Reform Cards are basically summaries that show evidence for behaviors that led to your ban, whether it's match histories for Intentional Feeders, or chat logs for Restrictions/Bans.
3) We introduced a new version of the penalty escalation system. Now, punishments in League of Legends work like this:
- First Offense: 10 Chat Restrictions
- Second Offense: 25 Chat Restrictions
- Third Offense: 14-Day Ban
- Fourth Offense: Permanent Ban
However, if a player is showing more severe behaviors, it is **possible** to be escalated straight to the 3rd Offense Tier, and immediately get a 14-day ban for your first offense. This also means that if you get another offense after that (even if it's a less severe behavior!) you will be escalated to a permanent ban. By showing neutral or positive behaviors, it is possible to improve your account standing and drop punishment tiers as well.
So what are we doing here? Well, because player behavior systems have changed *A LOT* over the years, there's a lot of questions about what's current, what's coming in the future and what's no longer true for player behavior systems in League. We're also getting questions to review chat logs for players who believe their punishments are undeserved. Neurocat and I will be happy to answer any questions about player behavior in this thread, so let's get started!
**IMPORTANT CAVEAT**: If you ask a question related to your penalty (Restriction/Ban), you will be consenting to us discussing your chat logs or in-game data publicly. Please use Player Support tickets if you wish to have your questions answered privately.