What is the purpose of the mute button?

Why are people getting banned for being toxic when people that feel harrased have the option to mute the person in chat, their pings and their emotes? Why is there even a mute button when people that get flamed don't use it and then cry about getting flamed in the chat that they can chose to not see it and later resulting in the flamer getting banned?
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We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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