Long story, but the tldr is my main account has been permanently banned for third party software but my account was hacked.
I was on my smurf account playing some ranked to finish up the season, when I noticed that my main account was online "Kek Sama". Suspicious, I logged off my smurf and onto my main account. Around 1 minute later, I was logged out of my main account from another location. This really set me off, and I immediately changed the password on that account. I did a sweep through the account and noticed that all my orange essence was used to redeem two legendary skin shards I had lying around, 100 prestige tokens were spent on the MF skin, 300 worlds tokens were used on a Senna chroma for a skin I did not own, and 10 gemstones were spent on a Kogmaw skin. I also noticed that there were 3 games of ADC played, 1 Ezreal, 1 Senna, and 1 Lucian game.
I played 1 Yasuo game with some friends in normals if anyone is looking up my opgg, then i went to spectate some friends' games. Then I got a notification in client stating that my account was suspended, and when I relogged, I got a permaban notification stating I used third party software.
I was not the one who used these scripts, nor have I ever considered needing them. If anyone were to browse my account on op.gg, there's good proof it wasn't me. I always average around 5-6 control wards per game, and I would never buy none. It's a habit I've built into myself to always buy wards. The three adc games that the perpetrator played had 0 wards on all three games. I also average around 6-7 cs/m in my games, while this person was only around 5. I also ALWAYS put my boots in the last slot of my item inventory through habit (which this guy also did not do). Now I don't need to have to go through this to prove that it wasn't me because Riot should be able to just track the IP address, no?
Anyways I sent this into Riot Support, updating my ticket as I got new information, as directed by a friend of mine who works at Riot (whom I will not disclose unless needed to).
The response I received was that my account ban could not be reverted.
Why is this the case? I was not the person who played on the account and used the third party software they claimed my account did. I have also never shared my account details with anyone and this is the first time this occurrence has ever happened to me. And even if I proved that the person wasn't me, shouldn't Riot be able to determine that themselves through IP tracking? Am I in the wrong here? What could I have done differently to even prevent a situation like this?