Is This permaban Worthy?

A fellow member of our Local leauge community received a perman ban in 26th October approx. for these chats. Maybe his previous reports and chats were toxic too but he told that he never ran it down. He cant even contact to Leauge support about this ban cause in Garena we dont have a working support. You have no way to send an email to the support team cause there isn't any email link of the support system. We are unable ask for a solution about any purchase issue, account issue, client issue or whatever happens.
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