Riot vs understanding

Hello. I get suspended and dont understand why. Im being presented with a log, read through it and still dont understand why. I make a support ticket asking them why. They tell me Im toxic. I ask them what have I said that they deem toxic? The say they have already explained themselves, close the ticket and then threatens me to lock my account if I continue to ask for the same thing. Where is the understandign and logic behind this behavior from Riot Games?
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We're testing a new feature that gives the option to view discussion comments in chronological order. Some testers have pointed out situations in which they feel a linear view could be helpful, so we'd like see how you guys make use of it.

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