Manually Reported Player That Used Racist/Hate Speech/Toxic Remarks, Still Unbanned

So I manually reported (via the support page) a player that was extremely toxic in-game, and then friend requested me and started being verbally abusive and using racist remarks (N word) and telling my mom to die of cancer, et al. I screenshotted and submitted to Riot, asked for a manual review by a real person (got a reply they'll look into it). That was a few days ago. Checked the player's match history, and he/she is still active and playing games to this hour. Hello Riot? [Image Link](
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