Banned forever?

Hello, I wrote a support ticket but it's been 24 hours already and no response has been given, I tried logging in on my account after 2 years of not playing and it turns out I'm banned indefinitely??????? worse part is that I checked and apparently someone had been using my account during august of last year, I haven't logged in since I bought overwatch so I'd like to know what my options are... it feels very VERY unfair and I was looking forward playing again with my account that has all the champions and has quite a bit of RP on it... if someone could please tell me what to do...
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