Is it too easy to get perma banned?

So about two days ago my account got perma banned after retaliating to hate speech with hate speech of my own. The other player reported me and my account has since been perma banned. It was only the second time ive ever recieved any punishment on the game. My first punishment was a suspension for a inappropriate name that got dealt with rather quickly and this was back in 2015. There hasn’t been a single incident since but instead of getting a warning or a chat ban or anything of the sort I just got flat out perma banned. So back to the question at hand. Is it too easy to get perma banned? Also if anyone knows any way I can get it reversed then please let me kno
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