Successful 14 day Ban Appeal

Recently received a 14 day suspension without any prior chat ban or warnings. I submitted and ticket and a Rioter looked into my situation and lowered the ban to a 10 game chat ban. I understand that I had conveyed some negative behavior in chat and I will improve my behavior on the rift. Just wanted to say I'm thankful and grateful for the Riot employee who helped me out. Thanks!
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