why are players permanently banned and not permanently muted

title i'm not talking about feeding, i'm talking about just typing in the chat since if you permamute a player their gameplay won't change at all seriously i dare one of the armchair psychiatrist mods to break this down for me bc it makes no sense i'm willing to change my view completely but i don't understand why you would take someone's ability to boost your player count, boost your sales, and boost your "monthly logged in count" just because they said a racial slur or told someone to fuck themselves in allchat
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