Riot doesn't care

So riot doesn't care about banning people who ruin the game only people who are "toxic" I sent in a support ticket and they said they would look into a player who I said was trolling. They said they would look into it 4 days ago. I guess there is a chance they haven't gotten around to it but I doubt it. The player played an aram game 2 hours ago. Why the fuck does riot not care about people who troll
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