I reported someone who said the N word in a game, referring to the fact that we had Lucian, Ekko, and Nid on one team. Obviously, I screenshot and reported the person. When I asked to make sure a human saw the screenshot, I was told that what they do can't be disclosed for privacy reasons.
Fine, but what _are_ your protocols for players like this? I ask because I have been called the N word enough to absolutely loathe the experience of someone using the word, and if I feel that there isn't a 0 tolerance policy towards racism (i.e., chat restriction instead of a straight up perma-ban) then I just can't bring myself to continue playing, as reporting is the only way I can deal with that behaviour, but if there isn't a perma-ban, the situation isn't dealt with.