Chermorg (NA)
: I will echo what's been said here with hopefully some further clarification. Riot has teams of people who work all day long verifying ownership of accounts and determining if an account was compromised/hacked. If they do not "flag" the account as having previously been compromised, then the behavior team is under no obligation to remove a suspension simply based on your word. That being said, you don't seem to have gotten in contact with the account recovery team to actually *recover* the account and prove ownership of it. Once you do that, if you prove ownership, ask the account recovery team to remove the suspension - they'll forward it to the player behavior team, who will verify it was within the timeframe, and they'll work with players to remove damage caused when an account was hacked. That being said, if there are *any* games that *you* played in the reform card, or a lot of recent valid reports from games *you* played, you will likely not see this overturned. Riot will work with individuals who are hacked and who are otherwise good members of the community. But if you were close to a ban anyway, and the hacker just pushed you over the edge, they are less likely to give you the benefit of the doubt. TL;DR: Submit a ticket under "I need help accessing/recovering my account" **while logged out**, follow their instructions, and once you've proved ownership, ask the *accounts* team if the suspension can be removed.
> [{quoted}](name=Chermorg,realm=NA,application-id=ZGEFLEUQ,discussion-id=5kAdsdlQ,comment-id=0002,timestamp=2017-11-07T13:40:08.409+0000) > > I will echo what's been said here with hopefully some further clarification. > > Riot has teams of people who work all day long verifying ownership of accounts and determining if an account was compromised/hacked. If they do not "flag" the account as having previously been compromised, then the behavior team is under no obligation to remove a suspension simply based on your word. That being said, you don't seem to have gotten in contact with the account recovery team to actually *recover* the account and prove ownership of it. Once you do that, if you prove ownership, ask the account recovery team to remove the suspension - they'll forward it to the player behavior team, who will verify it was within the timeframe, and they'll work with players to remove damage caused when an account was hacked. > > That being said, if there are *any* games that *you* played in the reform card, or a lot of recent valid reports from games *you* played, you will likely not see this overturned. Riot will work with individuals who are hacked and who are otherwise good members of the community. But if you were close to a ban anyway, and the hacker just pushed you over the edge, they are less likely to give you the benefit of the doubt. > > TL;DR: Submit a ticket under "I need help accessing/recovering my account" **while logged out**, follow their instructions, and once you've proved ownership, ask the *accounts* team if the suspension can be removed. Thanks alot CHERMORG
Rioter Comments
Rioter Comments

4MeRockz

Level 30 (EUNE)
Lifetime Upvotes
Create a Discussion