: What you are saying is exactly right. The pricing error itself is nobody's fault. Errors do happen, even catastrophic ones. Customer relationships are built on what comes next (how is it handled, how the customers are made whole). As an example, I own an iPhone X, and I'm typing this on my Macbook pro. Both were replaced in the last year by Apple after an internal component failed. Replacement policies such as Apple's seem to be money losing, and yet Apple has a quarter of a TRILLION dollars sitting in overseas bank accounts, and might I add that I now have more loyalty for Apple than even my home country.
I am an overseas supporter of apple, their refund and replacement policies are indeed exemplary. Got myself the XS the day it came out, and still using my MBP retina 13" after 4 years - still going strong. Riot could sure learn from them a couple of things...
: Startup founder here. I see many commenters here and on reddit/twitter saying the players that did not have the opportunity to exploit the bug should not be mad because it does not affect them or something to this effect. What these commenters don't understand is that this does not matter in the slightest. At the end of the day, all of league of legends is for the enjoyment of the whales, people who spend orders of magnitude more on the game than the regular player. If Riot makes a mistake that hurts the whales and they do not adequately make up for it, the whales will walk away. The more you have spent on this game, the more this pricing error will hurt you, and the more likely it is that you'll either stop buying RP or stop playing the game entirely. Even worse, it shatters the fourth wall. People are beginning to realize that the true value of a skin is 0, and that they're paying sticker price only because Riot, the sole seller, is asking them to. I personally have only spent $40 on the game in the past year, but I see many alleged whales on reddit who are demanding a revert and some courtesy capsules for their trouble. I personally predict Riot will take a noticeable hit to their revenue in the coming months and that whoever did the damage control for this debacle will no longer have the word Riot at the beginning of their username in the near future.
After spending 2K + on this game, what bothers me is not the fact that I didn't get jackshit for free, nor the fact that this bug happened. It's how Riot is handling the whole situation. I don't want free shit, I want fair shit. If I was stupid enough to pay up for my shit, it better be like that for everyone. A random bug abuser (saw many on reddit "haha I got me 200+ capsules) achieved for free, what I worked for (both in-game and IRL) throughout my 8 years here. F#$k me if I spend another cent on this game.
: Update on Yesterday's Capsule Pricing Error
####**_~~GUESS WHO'S NOT GETTING ANOTHER CENT FROM ME? ~~_**
Dynikus (NA)
: This is probably actually the worst possible decision you could have made to address what happened. I don't really need firecracker Vayne, I have enough skins for her already, as well as any other champ I play. I genuinely hope other people follow through with not purchasing RP as a result of this decision as well, becuase I definitely see no reason why I should.
I'm with you on this, brother. After spending RP for 95% of my 250ish skins, I will stop supporting the company. It's a f#$king joke, how badly they handled the situation.
: Update on Yesterday's Capsule Pricing Error
Good luck on seeing another cent from me ! After 8 years, and $ 2000 + , I'm officially done. This is f#$king outrageous.
: Love the Sin City reference with KDA Evelynn
I was looking of a wallpaper of eve with her pink glasses, for my iPad. Thanks NA comrade !
: What is akalis weakness????
If you kill her, she dies.
Kythers (NA)
: descent* only 90s kids will remember this https://www.youtube.com/watch?v=keS0Hts2LpQ
> [{quoted}](name=Kythers,realm=NA,application-id=yrc23zHg,discussion-id=c2VHHGEP,comment-id=0000,timestamp=2018-03-15T10:22:14.809+0000) > > descent* > > only 90s kids will remember this > https://www.youtube.com/watch?v=keS0Hts2LpQ Reminds me of terminal velocity...oh the good times !
: Why the fuck do Adcs alone decide entire games with no exception?
UPVOTED. Same now, post is still relevant. #FUCKADC
Porocles (NA)
: Hey, we'd like to take a closer look into this with you. Hit us up in a [support ticket](https://support.riotgames.com/hc/en-us/requests/new) so our tech team can investigate further and help out.
Hello? "about a month ago?" Can you hear me ?! hello ?! IS ANYONE THERE ?! High sierra came out in september? You had 3 months since then? Holy $#%%ing ####
: Is it safe for Mac users to upgrade to High Sierra yet?
Mac client is a meme, and they abandoned it long ago. My cpu runs at 90C in the loot tab or in the store, I can't use the 2017 OS, because I get 10 bugsplats/game and it's virtually unplayable and so on. I've spent over 1500 $ on this game, guess I should have bought a PC ONLY for lol, since everything else I use needs a MAC. nice 1 rito
Meddler (NA)
: Quick Gameplay Thoughts: April 4
Still no love for the {{champion:77}} ?

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