rcrc0526 (NA)
: Borders
As long as you end the season at Silver, you'll be getting all of those Silver rewards. Getting Silver in another queue will get you the Victorious Ward Skin too! Silver: Summoner Icon, profile insignia, Victorious ward skin (2+ queues)1, and loading screen border (queue specific)
: Got a 14 day ban and it still says 14 days when I hover over the play button.
The days are being counted, it's just that message you're seeing isn't a countdown message. It's just there to let you know what the punishment was. Looks like you'll be able to play again no later than the 25th.
: Trying to download PBE server but "Failed - File Incomplete"
We've gotten quite a few reports of this throughout the day and I've already passed this info along to the devs so that they can start taking a look. I don't have any info right at the moment, but I'll do my best to keep you folks updated as I get more info!
: Forum error
Looks like you just needed a quick boards sync, which posting here automatically did for you! You should be able to freely post anywhere now.
C3aser (NA)
: I won a game but lost LP, halp pls
If you're out of the match long enough to be marked as being AFK, you'll end up losing LP regardless of whether your team pulled through and won or not. If this weren't the case, more people would bail on ranked games knowing there's a chance of them still getting LP even if they weren't in the match.
ADS Yomi (NA)
: Riot i need help plus i may need cops..
First off, delete that person from your friend's list so they can't keep sending you hostile messages. It's no good to have someone like that added as a friend where they can freely message you. Make sure you block them. Take any screenshots of the conversations you might have and shoot them over to us in a [**ticket**](https://support.riotgames.com/hc/en-us/requests/new). We may be able to help out if serious enough.
: how do you insert a image?
You should be able to link me an image here on the boards by right-clicking and copying the image url, then paste that url here in the textbox. Make sure that link has the .png/.gif/.jpg too!
: Didnt recive LP for a win
After checking the [**Status Page**](http://status.leagueoflegends.com/#eune), it looks like EUNE is still dealing with these LP troubles. The devs are still working on a fix, and we can all get updates by checking the status page.
: Ranked Season 7 Ending?
We got a nice little countdown right over here for ya! [**Ranked Rewards Help Desk Countdown**](https://boards.na.leagueoflegends.com/en/c/player-support/W0aEONuP-2017-ranked-rewards-help-desk?sort_type=recent)
jelite50 (NA)
: Why do I have leaver buster
Looks like your 14 day ended on 10-20 and you just received the low priority queue from a match today, 10-22.
: why can i get an s?!?!
The most important thing to keep in mind with mastery scores is that you're not just being graded on your own performance. You're being compared to everyone else who played the champion you were playing and in which lane you were playing. Also, a lot more goes into those scores than just KDA and CS. Things like vision are calculated as well.
: Failed - File Incomplete
Thanks for the reports everyone! I've passed this info along to the devs so they can start looking into this for you. I'm not entirely sure myself what might be causing this, but let's go ahead and try [**clearing your browser history and cookies**](https://support.riotgames.com/hc/en-us/articles/201752694-Clearing-Browser-History-and-Cookies) and possibly using a different browser or incognito window as well. Please let me know in a reply if any of you were finally able to get the installer downloaded!
: bought mystery chest and it doesn't look like I got anything from it
Sometimes those windows close a wee bit too fast don't they? Looks like the first one gave you Bewitching Nidalee and the second gave you Battlecast Xerath!
: Sliding Lag Problems
This sounds like a pretty much spot on description of something called packet loss. When your connection is coming to our servers it carries bits of data called packets. If some of those packets get lost or corrupted along the way, it causes pretty heckin' weird stuff like champions sliding around or the game seeming to pause completely. Grab the network logs from that match if you can and pop them into our [**log reader**](https://support.riotgames.com/hc/en-us/articles/209765743). That'll be able to tell me what your connection looked like during that game, so take a screenshot and post it back here for me!
: How to make in-game cursor larger?
Other than reducing the overall resolution, I don't believe there's any way of making the cursor bigger =\ .
Demmone (EUW)
: Instant Repair Failure
If you keep getting stuck in a repatch loop, try updating your admin settings really quickly by following the [**permissions guide**](https://support.riotgames.com/hc/en-us/articles/204134104-Setting-up-your-Permissions). The client might not have the admin rights it needs anymore, so try that and let me know if it helps or not.
: Any cheap laptops that can run league?
Your best bet would probably be to look over the [**minimum specs**](https://support.riotgames.com/hc/en-us/articles/201752654) and compare that to any laptops you're looking at. I'd hate to suggest something and it not be up to your standards.
035VeNoM035 (EUNE)
: I accidentaly switched server, now this shows up. Don't know what to do
Anytime you switch servers the client will need to download the language assets for that server. Let that update finish, then you'll be able to switch the region back over to EUNE.
: https://support.riotgames.com/hc/en-us/requests/32267697
Ayyyyy finally got it worked out ^_^! Fking love that Battle Boss Malz bro!!! Be sure to double check your RP totals when you log back in, and don't worry about those tickets. I went ahead and solved those out for you and added the rp myself. {{sticker:slayer-pantheon-thumbs}}
Myn2129 (NA)
: Error 404
The 004 errors like the one in your screenshot almost always point to an issue with your OS's admin settings. Make sure League has access to update and patch it's game files by following the steps in the [**permissions guide**](https://support.riotgames.com/hc/en-us/articles/204134104-Setting-up-your-Permissions).
adoKEEP (EUNE)
: Woke up this morning, can't login to any of my accounts
Sounds like this was definitely ISP related if using a VPN worked. Essentially, the VPN told your ISP to try routing your connection a different way (which is something Riot has absolutely no power over, connection routing is 100% on your ISP). Let me know if any of you are still having issues so I can help you take a look and figure out the best steps to take from here!
TheDSS (EUW)
: Cant buy IP boosts (because of pre season coming up)
IP Boosts have been disabled so players don't feel as though they've wasted currency on items that will no longer be usable. There are numerous other ways of getting champions unlocked like Hextech or RP, and there will always be more ranked seasons to take part in the next years!
: Level 6 and 7 tokens awarded in ARAM?
Not quite arbitrary, but the main reason is that mode isn't very much like the normal Summoners Rift. Mastery tokens are made to showcase your overall skill with that champion in the normal game modes, and since ARAM is played almost entirely different, you don't get tokens there. Also, maybe a little because it's random.
: Is Zed's Q and Illaoi's Tentacles dmg reduction made the same way?
Essentially, I believe these skills work about the same way. Zed's shurikens, I *THINK*, will cause a maximum of 75% damage after the first one. Illaoi's tentacles will cause 50% less damage for each one that hits within .5 seconds, to a max of 75% less.
: LP bug [GAMEPLAY]
EUNE is currently having this issue where LP gains/losses aren't being displayed properly. Be sure to [**check the status page for updates**](http://status.leagueoflegends.com/#eune).
MotikarqBG (EUNE)
: Didn't get LP after a win
Looks like the right people are on the job already with this LP issue. The [**EUNE Status Page**](http://status.leagueoflegends.com/#eune) shows they know about this LP weirdness, and they're still working on a fix.
delmu720 (EUNE)
: No Lp For My Last Ranked Solo/Duo Game
The [**EUNE Status Page**](http://status.leagueoflegends.com/#eune) mentions that we've noticed problems with LP values not showing up correctly. Looks like they're still working on a fix though.
: Buying a PC
At a glance it looks like that laptop meets the [**minimum specs**](https://support.riotgames.com/hc/en-us/articles/201752654), and your best bet would be to compare any of the parts to those min specs yourself. I'd hate to say something like "go for it, it'll be great" and it not meet your own standards.
jellyneb (EUW)
: LOL Install unknown error
If that installer is having problems unpacking certain files, it's most likely due to your OS lacking certain admin settings to allow the installer to alter and access specific files and filepaths. Run through the steps in this [**permissions guide**](https://support.riotgames.com/hc/en-us/articles/204134104-Setting-up-your-Permissions) and try that installer again.
Moldocj (NA)
: PBE Download causing massive ping spikes for Main Client
If your ping is spiking it likely has something to do with your network settings or how your ISP is routing your connection to our servers. Check out the [**connection guide**](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues) for some basic troubleshooting steps to covers the basics, but do make sure you do the steps on Port Forwarding and DNS settings. Those can tell your network how to send your connection in a smoother way, and be sure to test those changes in a custom game first.
thevilkas (EUW)
: Borders that come with skins
Those borders are, in fact, typically tied to the icon that goes with it. The border is applied just by having the icon on your account, so it doesn't matter when/how/what order you get them. If you buy the skin first and get the icon somehow later, you'll have the border. If you get the skin now and the icon isn't available from chests or for purchase, you won't ever be able to get it again.
: Help!
Leaverbusters or low priority queues don't disqualify you from any [**ranked rewards**](https://boards.na.leagueoflegends.com/en/c/player-support/W0aEONuP-2017-ranked-rewards-help-desk?sort_type=recent).
Ryuuko66 (EUNE)
: account transfer
[**Account Transfers are currently disabled**](http://status.leagueoflegends.com/#eune) in preparation for the end of season.
: PBE Telling me To Redownload League of Legends
The PBE installer should update separately from the normal launcher. You may need to go through the alpha update, but just let that installer finish up and you should be able to connect afterwards. If that install is giving you a lot of problems, shoot me a screenshot so that I can see exactly what you're dealing with.
Skító (EUNE)
: Victory ?? or a big Bug??
If you're out of the match long enough to be marked as being afk, then you're still going to lose LP based on the fact that you weren't there the entire game. Even if your team pulled through without you, you being out of the match for so long could have ended up making them lose since they were trying to 4v5.
: How long does it take for you to recieve the Master Pickem Poro Icon
Sometimes it can take a little while for those icons to be delivered properly, but it looks like your's did finally get added. Make sure you double check your icons now!
: Im trying to submit a ticket but its not working
Instead of drag-dropping try just left clicking on the box. It should open up a file explorer where you can add those screenshots. If that still doesn't work out for some weird reason, you can always take a screenshot using something like Gyazo to paste the image URL.
: Loot Chest bugg
At a glance, it looks like you've been playing the same champions over and over recently. Nothing wrong with having a main, but keep in mind that you can only earn 1 chest per champion per season. Looks like you've already gotten chests for the champions you've been playing so you'll need to play someone else to get more chests for free.
: How long it take to respond to a ticket.
I'm not sure of the average EU response time, but NA's is generally around about 12-14 hours. I did see your ticket in their queue, but make sure not to send replies until they say something, as that can actually bump your ticket back in the line from 'spam'.
300iQ (EUNE)
: Need help with my ymail address
Reach out to our account recovery agents in a [**ticket**](https://support.riotgames.com/hc/en-us/requests/new) by picking "I need help recovering my account". You may need to verify yourself with the questions, but after that they should be able to help.
: my account maybe hacked
Ooooo not always a good idea to click on links you don't recognize or usually trust. These are most likely [**phishing websites**](https://support.riotgames.com/hc/en-us/articles/204230720) designed to steal your information in an effort to hack your account. Reach out to our account recovery agents in a [**ticket**](https://support.riotgames.com/hc/en-us/requests/new) when you get the chance to make sure your account is still safe and secure.
: 4 times the chance to acquire a legendary or esports item i believe
^ this guy knows what's up. This is a multiplier coming from Worlds stuff. > Pentakill and Baron steal promotions are back for Worlds 2017. If a player secures a Pentakill or steals Baron, you’ll get double the chance of Legendaries and Esports skins in Mystery Items through the end of that stage. This bonus stacks with each trigger, up to 4x per stage!
: Account Hacked/recovered/banned
It looks like this account was banned from a ticket having admitted the buying/selling of this account which is against the ToU. You're welcome to hit us back up in a [**ticket**](https://support.riotgames.com/hc/en-us/requests/new) for more context though!
Filozof00 (EUNE)
: Is it possible?
League is still supported on Windows XP, but only 32-bit with Service Pack 3 it seems. Be sure to check the other [**minimum specs**](https://support.riotgames.com/hc/en-us/articles/201752654) as well!
: Need help finding a reference for an Irelia change that doesn't seem to be in any patch notes.
Mmmmmm I think this was actually always like this V1.0.0.105 ** Equilibrium Strike (E)** Irelia's attack balances the scales, dealing damage and slowing the target. However, if the target has a higher Health % than Irelia, then the blow stuns the target instead.
: Ban system
Depends on what exactly was said, and there's a pretty good chance he did actually go through the normal punishment escalation steps. If not, keep in mind that some things can make you skip levels of punishment depending on the context of what was said.
: board level
Posting here did the trick! Sometimes these accounts get out of sync, and posting here in H&S or using the sync tool up top will get the job done.
Auracard (NA)
: How do i change my email without the old address
Hit us up in a [**ticket**](https://support.riotgames.com/hc/en-us/requests/new) and our account agents should be able to find a way to help after verifying you created the account ^_^. Make sure you pick the option "I need help recovering my account"!
: XZ immune to damage from Tibbers persistent AOE while Annie outside ult circle--intended or no?
I might this *might* be working correctly. It first seems like he should be hit by Tibbers but not Annie, but since all of Tibbers damage is considered to be Annie's damage everywhere else (EoG screen, death recaps too I think but correct me if I'm wrong) he's still immune when Annie is outside the circle. If you want some extra confirmation or to go ahead and draw some attention to it, go ahead and post this over in Report a Bug as a *possible bug, need clarification*.
: Chat Restricted / no end season rewards
Whoever told you that chat restrictions disqualify you from ranked rewards was a bit mistaken. You are not currently disqualified, but if you have a chat restriction active **when the season ends** you would be.
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Broporo

Level 30 (NA)
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