: The response time varies. It can be the day of or a few days until they get back to you.
> [{quoted}](name=Periscope,realm=NA,application-id=ZGEFLEUQ,discussion-id=fbdfkxEn,comment-id=0000,timestamp=2019-02-07T12:55:52.278+0000) > > The response time varies. It can be the day of or a few days until they get back to you. Just wanted to let you know that the response time for this particular "ticket" was about 24 hours.... I thought that was very reasonable. Thank you.
: After an extensive investigation, this account has been detected as having been leveled by botting.
So Riot responded.... "I manually reviewed this case for you, and I'm deciding to lift the suspension. I checked out your game stats, and your chat logs, among other things, to come to this decision. Our goal isn't the ban real people, and our systems were too aggressive in hunting down bot accounts in this case. You should be able to log in now!" So now I can practice that whole flash{{summoner:4}} thing!!! For the record they had responded to my "ticket" in about 24 hours so the response time was really reasonable. Thanks
: Being banned for botting
Thanks for the info. I submitted a ticket also, just waiting to hear back now. Thanks.
usul1202 (NA)
: You will flash to your death a lot early on. I still flash to my death some and I've been playing for a while. But it does give you incredible offensive and defensive options. U.gg would be another site to check out (that's the whole url, like na.op.gg) which has runes and build info in an easy format.
> [{quoted}](name=usul1202,realm=NA,application-id=ZGEFLEUQ,discussion-id=fbdfkxEn,comment-id=00020000000000000000,timestamp=2019-02-07T18:31:48.669+0000) > > You will flash to your death a lot early on. I still flash to my death some and I've been playing for a while. But it does give you incredible offensive and defensive options. U.gg would be another site to check out (that's the whole url, like na.op.gg) which has runes and build info in an easy format. Yaaaaaaaaaaaaaa, that was kind of why I was avoiding flash.... maybe with some practice......{{summoner:4}} I was just beginning to experiment with builds and runes and stuff, because I felt like I was beginning to get the hang of the "meta" game play and was beginning to try to get the finer points of playing league.... guess my experimentation / practicing will have to wait until I figure out what is going on with this perma-ban... but thanks for the info/links, I guess I can do some more research while waiting for ticket response.
usul1202 (NA)
: Yea, a few sites can pull that from the api. na.op.gg is the most popular for review right now, but it only shows the last patch. I used league of graphs for further looks and more statistical info, tho it takes a lot more effort than the nice and processed op.gg data. As a side note, I'd recommend using flash more. Even in bots, it's a good thing to learn use of, as flash has a number of mechanical/useful tricks which require practice.
> [{quoted}](name=usul1202,realm=NA,application-id=ZGEFLEUQ,discussion-id=fbdfkxEn,comment-id=000200000000,timestamp=2019-02-07T17:11:19.126+0000) > > Yea, a few sites can pull that from the api. na.op.gg is the most popular for review right now, but it only shows the last patch. I used league of graphs for further looks and more statistical info, tho it takes a lot more effort than the nice and processed op.gg data. > > As a side note, I'd recommend using flash more. Even in bots, it's a good thing to learn use of, as flash has a number of mechanical/useful tricks which require practice. sorry, i had to google "na.op.gg"? (There is just sooooo much about this stuff that I just don't know!!) interesting.... also.... that is probably good advice (use flash more), except last time I tried it ... well... lets just say that it never seemed to end well for me ;) guess I will need to keep practicing.... (um maybe.... if I can get "unbanned") ... ... ...
usul1202 (NA)
: Check out this link for more info: [https://support.riotgames.com/hc/en-us/articles/360001713608-Live-Chat-Beta-FAQs-League-of-Legends](https://support.riotgames.com/hc/en-us/articles/360001713608-Live-Chat-Beta-FAQs-League-of-Legends)
> [{quoted}](name=usul1202,realm=NA,application-id=ZGEFLEUQ,discussion-id=fbdfkxEn,comment-id=000200010000,timestamp=2019-02-07T17:08:47.426+0000) > > Check out this link for more info: [https://support.riotgames.com/hc/en-us/articles/360001713608-Live-Chat-Beta-FAQs-League-of-Legends](https://support.riotgames.com/hc/en-us/articles/360001713608-Live-Chat-Beta-FAQs-League-of-Legends) ok thnks looks like chat hours are North America: 1:00pm - 9:00pm PST Ok, so I have a while before they are available. Thanks
: After an extensive investigation, this account has been detected as having been leveled by botting.
Ya, I submitted a ticket and I'm waiting for a response.... IDK if it is my erratic playing style or if there is something more going on with my account? I'm glad to hear other players do tp+smite/ignite and switch between beginner bots/pvp games. Until mentioned above, I didn't even know that it could be considered an issue? oh well, since I can't find the "live chat" option, guess I will just have to wait for a response to the ticket thing...
usul1202 (NA)
: I looked over your match history while I had a bit of wait time, it doesn't look like direct botting, but it's so close to botting habits that it doesn't surprise me that it got picked up. You swap for blind pick to intermediate bots to beginner bots to into bots freely, and your summoner spell choice is very... Bot-y with tp/heal and tp/ignite being most of those bot games (and the norms). Normally this + having sprees of 10 games a day as a self professed casual player is weird, and may be what triggered the detection. I would recommend contacting live chat when it's available as that is sometimes quicker.
> [{quoted}](name=usul1202,realm=NA,application-id=ZGEFLEUQ,discussion-id=fbdfkxEn,comment-id=0002,timestamp=2019-02-07T13:07:20.528+0000) > > I looked over your match history while I had a bit of wait time, it doesn't look like direct botting, but it's so close to botting habits that it doesn't surprise me that it got picked up. You swap for blind pick to intermediate bots to beginner bots to into bots freely, and your summoner spell choice is very... Bot-y with tp/heal and tp/ignite being most of those bot games (and the norms). Normally this + having sprees of 10 games a day as a self professed casual player is weird, and may be what triggered the detection. I would recommend contacting live chat when it's available as that is sometimes quicker. Ok, sorry, where is the live chat option? I can't find it?
usul1202 (NA)
: I looked over your match history while I had a bit of wait time, it doesn't look like direct botting, but it's so close to botting habits that it doesn't surprise me that it got picked up. You swap for blind pick to intermediate bots to beginner bots to into bots freely, and your summoner spell choice is very... Bot-y with tp/heal and tp/ignite being most of those bot games (and the norms). Normally this + having sprees of 10 games a day as a self professed casual player is weird, and may be what triggered the detection. I would recommend contacting live chat when it's available as that is sometimes quicker.
> [{quoted}](name=usul1202,realm=NA,application-id=ZGEFLEUQ,discussion-id=fbdfkxEn,comment-id=0002,timstamp=2019-02-07T13:07:20.528+0000) > > I looked over your match history while I had a bit of wait time, it doesn't look like direct botting, but it's so close to botting habits that it doesn't surprise me that it got picked up. You swap for blind pick to intermediate bots to beginner bots to into bots freely, and your summoner spell choice is very... Bot-y with tp/heal and tp/ignite being most of those bot games (and the norms). Normally this + having sprees of 10 games a day as a self professed casual player is weird, and may be what triggered the detection. I would recommend contacting live chat when it's available as that is sometimes quicker. Really, I didn't know you could even do that? (look over match history) Yes, my game play is very erratic. Sometimes I have a day off and play a whole bunch, other times I might have a really bad game and all of the team rants of "you suck newb/troll" inspire me to return to the training games with bots... Sometimes, I forget to even change my spells during champion select countdown. So, yes my game play is very erratic... I was wondering if if was me, my account or something else (hacked/malware/whatever). I appreciate your information and will probably try the live chat option. Thanks!
: You can also create a support ticket. If you truly leveled the account, you should be able to point to how infrequently you played relative to how a bot would be expected to level an account by constant playing.
> [{quoted}](name=ValyrianBlade,realm=NA,application-id=ZGEFLEUQ,discussion-id=fbdfkxEn,comment-id=0001,timestamp=2019-02-07T12:59:24.696+0000) > > You can also create a support ticket. If you truly leveled the account, you should be able to point to how infrequently you played relative to how a bot would be expected to level an account by constant playing. TY, yes, I created a support ticket. I'm just confused. Thanks.
: The response time varies. It can be the day of or a few days until they get back to you.
> [{quoted}](name=Periscope,realm=NA,application-id=ZGEFLEUQ,discussion-id=fbdfkxEn,comment-id=0000,timestamp=2019-02-07T12:55:52.278+0000) > > The response time varies. It can be the day of or a few days until they get back to you. Thank you for responding. Ya, I was just wondering. Thanks for the info.
: Being banned for botting
Ok, so I'm kind of in a similiar situation... last night I received an email stating "After an extensive investigation, this account has been detected as having been leveled by botting. This behavior is something that is usually associated with account sales and the use of third party programs, both of which are severe violations of our Terms of Use. Because of this, your account has been permanently suspended." I have not bought nor sold any account, and have never used any 3rd party programs. I am a casual player (around level 30 something), not competitive - so losing the account isn't like catastrophic or anything (I mean, I’m still learning the finer points of game play), however, now I am concerned that my account was hacked or malware or something else is going on. I'm worried about the integrity/safety of the account information. I have utilized the link provided in the email to contact riot for more information. Soooo, approximately, how long is the response time for Riot Support? How common is it to be “permanently suspended”? The only unusual activity that I can think of, was a while ago, I ‘created’ a pvp summoners rift game and sent an invitation to a friend. We waited in queue like normal and played a few games. We commented that it was kind of odd that the wait time was really short and game play was really quiet. No one called lanes and all the players had the same spells and stuff. No jungler and no in game chatting or pinging. At first we thought, well, it’s random and maybe they were just new/quiet players and respected that. Then after second game, thought maybe riot was filling the queue with bots or something to avoid long wait times (it was the beginning of new season and I’m kinda new, so I didn’t really know what to expect…). Didn’t think much about it, since we didn’t do anything different for those games than any other game we played. Could that be a part of why I was perma-banned? If so, how do I avoid that in the future (since I didn’t do anything different in previous games)? How can I check to see if there is some “other” issue with my account (idk malware/hacked/etc), since I can't even log in? And what is the usual Response time for Riot Support? Thanks
Emotionz6 (EUW)
: Account level botting ban for no reason
Me too, (not ranked-just casual play) but I started a "ticket", just waiting to hear back from riot support. ...
: Banned for botting?
I was thinking about making backup account.... but since I have no idea what caused the ban in the first place (no buy selling accounts/3rd party apps/etc) I don't want to waste the time. I'm concerned ... like did I get hacked or something, you know?
: Banned for botting?
Me too. Just wondering how long for Riot to respond to ticket?
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