: PBE HELP
Issues with the PBE Client should be posted in the PBE Bug Report sub-board. Because the PBE undergoes frequent daily updates, it is inevitable that there will be bugs and issues that pop up after each update that may affect the game, technical or gameplay-related.
Nymerias (NA)
: PBE Username
You can contact Riot Support through a [Support Ticket](https://support.riotgames.com/hc/en-us/requests/new) to recover your username. Keep in mind that you will need to verify the ownership of the account in order for Riot to help you.
: Leveling up so I can post?
Hey there! If you are having issues posting on other sections of the Boards and you are the above the minimum level, you may need to sync your account to the Boards via the [Boards Profile Syncing Tool](https://boards.na.leagueoflegends.com/en/c/community-moderation/6JI91pva-boards-profile-syncing-tool). To answer your additional question, there is no option to receive email notifications upon replies. You can only check for updates and post replies in the top-right section of the Boards, which displays the number of updates you have since the last time you were on the Boards. If you have any other questions, feel free to reply here! ^-^
: blackscreen or frozen screen while entering game
Hey there! If your game client freezes/does not load, try "Alt+F4" the game client and reconnecting via the League Client. You may need to exit the game via Task Manager if it has completely frozen. If this issue occurs frequently, there may be an underlying issue which is causing your game to not load correctly. In this case, download and run the [Hextech Repair Tool](https://support.riotgames.com/hc/en-us/articles/224826367-Automated-Troubleshooting-Hextech-Repair-Tool). When running the HRT, make sure to select the "Reinstall" option and click Start. This will run a full repair on game files, which could take a while, so keep that in mind before running.
: Hacked account and no response from Riot support
Hey there! Outside of sending a [Support Ticket](https://support.riotgames.com/hc/en-us/requests/new), there is nothing anyone can do for you on the Boards. Only Riot Support can assist in recovering your account. Keep in mind that ticket response time can vary depending on the issue and current volume of tickets (on average, response time is between 24-48 hours), but do not worry, a Rioter will view and respond to your ticket sooner or later! If you have any other questions, feel free to reply here! ^-^
: riot lp rily
Hey there! Your LP gain/loss is dependant on your MMR compared to your current rank. If your MMR is significantly lower than your actual rank, your LP gain will be adjusted to reflect that. In your situation, it seems like your MMR could be a bit lower than the average for your rank resulting in lower LP gains. To improve your MMR, continue to play well in your games and your MMR will improve to reflect your actual rank. If you have any other questions, feel free to reply here! ^-^
: Silver role:mid supp jgl search tram for clash
Hey, all Clash-related posts should go in the [Clash](https://boards.na.leagueoflegends.com/en/c/clash) sub-board. Thanks! :)
: Client does not open after closing it once
Hey there! ---- Are you not able to reopen the client after exiting out of the client? If this is the case, the client may not be fully closed when you exit, preventing you from reopening the client. A temporary solution is to open the Task Manager and ending the League Client.exe processes, which will shut down all client processes allowing you to reopen the client. ######(ignore the arrow) https://i.imgur.com/PRyC5by.png[] ---- Otherwise, you should download and run the [Hextech Repair Tool](https://support.riotgames.com/hc/en-us/articles/224826367-Automated-Troubleshooting-Hextech-Repair-Tool). When running the HRT, make sure to select the "Reinstall" option and click Start. This will run a full repair on game files, which could take a while, so keep that in mind before running. If you have any other questions, feel free to reply here! ^-^
Çoach (NA)
: Honor Eligebility ?
If you reach Honor 2 before the end of the season, you will be eligible for end-of-season rewards.
: Draft / Blind Queue Matchmaking?
Your Solo/Duo or Flex Queue Ranks will not affect Normals Matchmaking. Normals Matchmaking has its own MMR system, which works the same as the Ranked MMR system.
FuzzyPix (NA)
: deleted account still showing
Hey FuzzyPix, The best place to receive assistance in permanently deleting your account is through a [Support Ticket](https://support.riotgames.com/hc/en-us/requests/new) to Riot Support. ---- If you previously requested Account Deletion and your account was not deleted after 30 days, the action may have been reversed or you may have requested Account Deactivation instead. Account Deactivation prevents you from logging into your account, but all data is reserved until you wish to reactivate your account. More information on Account Deletion can be found [here](https://support.riotgames.com/hc/en-us/articles/202647784-Account-Deletion-FAQ). If you wish to submit another request to delete your account, you can do so through another ticket. ---- If you have any other questions, feel free to reply here! ^-^
: Anyone else not receiving the email to verify their account?
Hey DelinkolsGod, If you are unable to send a Support Ticket through the Support site, you can contact Riot directly by emailing them at **support@riotgames.com**.
: Invictus Gaming skins
All Worlds Championship skins will be purchasable during the Worlds 2019 event.
: California ping issue
Yes, getting around 50-70 ping in California is normal. Riot’s NA Server is located in Chicago, which increased the latency for players in California after the move from Los Angeles.
: Sorry for the late reply...I have a question regarding the use of their APIs. Specifically whether or not the project I have in mind will violate their policies.
This question would be suitable to ask the API community as I do not have any experience or knowledge of the Riot API.
: I need to get IP banned
You will not be getting any in-game bans through a Boards post. Although, if you wish to delete your account, you may do so through a [Support Ticket](https://support.riotgames.com/hc/en-us/requests/new) to Riot Support requesting Account Deletion. If you have any question about deleting your account, refer to the Account [Deletion FAQ](https://support.riotgames.com/hc/en-us/articles/202647784-Account-Deletion-FAQ).
: My friend's account got hacked, the hacker presumably used scripts and now his 4 yearacc permabanned
Hey there! Unfortunately, posting your issue on the Boards will not get you far in receiving assistance with the account in question. Your best bet at recovering the account is to wait for a reply from Player Support. ---- Although, I'd recommend doing a few things that could speed up the process and improving the chances of recovering the account. Within your ticket, it would be best to provide as much information about the account as possible. Common questions include the first champions purchased on the account, any previous RP transactions, account creation date, etc. These questions are needed in order to verify that you are the true owner of the account. Keep in mind that depending on the severity of the issue and volume of tickets during the time of submitting your ticket, it may take a while before you receive a reply to the ticket. But a Rioter will see your ticket sooner or later! ---- If you have any other questions, feel free to reply here! ^-^
: Developer Support Email?
Outside sending in a [Support Ticket](https://support.riotgames.com/hc/en-us/requests/new) to Riot Support, there is no "developer" email that will get you in touch directly with anyone in the Developer team. There is a possibility that a ticket can be escalated to a game developer, but this all depends on your issue. Alternatively, you can check out the [Riot Developer Portal](https://developer.riotgames.com/) in order to get in contact with other people within the community, which can include Game Developers, through the Riot API Discord or Twitter page.
: How did i just play as him?
Hey there! When playing ARAM, you can roll any champion in the current roster. This means that you can basically get any champion in the game as your pick for that game. This change was introduced sometime last year to replace the old system of only allowing players to choose champions they own or in the free champion rotation. If you have any other questions, feel free to reply here! ^-^
: Macro
As long as you use common sense and not spam words that would be against the rules, you are fine.
OnaZuzu (EUW)
: Dear Riot, Need Support Help for your Support Help
Hey OnaZuzu, If you are unsatisfied with the response by the automated response, you can respond to the ticket and it will be reopened and forwarded to a Rioter. Depending on your issue, ticket response time can vary. Response time can also be affected by the volume of tickets at the time of sending your ticket. But you will get a response sooner or later! If you have any other questions, feel free to reply here! ^-^
: Penalties for Leaving a Ranked Flex 5v5 game?
Hey Timeless Void, If you get marked for a Leaverbuster in a Ranked game, you will lose LP regardless of whether your team wins or loses the game. This includes any rewards you would have received that game. If you have a history of leaving games, you will also receive Low Priority Queue for 5 games. Disconnecting once in a while is fine as Riot understands that people have internet issues. If you have any other questions, feel free to reply here! ^-^
: I don't seem do have a RADS folder, but my game runs fine.
Hey there! If you are missing files in your League of Legends folder, you can download and run the [Hextech Repair Tool](https://support.riotgames.com/hc/en-us/articles/224826367-Automated-Troubleshooting-Hextech-Repair-Tool). When using the HRT, select the "Reinstall" option and click Start. ---- Unfortunately, that is all the assistance I can give as I am not sure what this RADS folder is used for. I took a look at the League of Legends folder and found a "RADS" folder, but it contained multiple empty folders. Most likely, this RADS folder was previously used by the game/client but was retired/unused sometime after 2014 as any posts/threads about it pretty much stopped after that time. Further questions about the folder should be put in a [Support Ticket](https://support.riotgames.com/hc/en-us/requests/new) to Riot Support as they will have the most knowledge about their game. :) ---- If you have any other questions, feel free to reply here! ^-^
: Why am I playing against masters and challengers in my normal draft games?
Hey there! The Normals Matchmaking System does not rely on your ranks/MMR from your Ranked Matchmaking. Normals has its own MMR system, separate from Ranked MMR. In your case, these high Ranked players most likely have not played many Normal Games, which means that their MMR for the gamemode would be closer to the starting MMR for the gamemode.
Kiryu (NA)
: Does Riot give orange essence like they do with RP?
Hey Kiryu, At the moment, Riot does not gift Orange Essence like they do with RP through a Support Ticket (and a drawing of course!). The quickest way to earn Orange Essence is to continue playing, earning key fragments and opening chests along the way!
EmcE 365 (EUNE)
: I want to know how much money i spend on League of Legends but...
Hey there! You can find out the total amount of money you have spent on League of Legends via a [Support Ticket](https://support.riotgames.com/hc/en-us/requests/new) to Riot Support. If you wish to learn more about Requesting your Account Data, you can check this [article](https://support.riotgames.com/hc/en-us/articles/360001299888). If you have any other questions, feel free to reply here! ^-^
: How long does it take to unlock Honor after being chat banned?
Sona Ping is correct as it does depend on how often you play while Dishonorable and your actions within those games. Periscope, a Moderator on the Boards, tested the amount of time it took to unlock Honor/reach Honor 2 from Dishonorable and Honor 1. You can take a look at the post [here](https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/yBXTyjAO-dishonorable-to-honor-1-edit-111318). Of course, this is only a single test, so there will obviously be some variation in the amount of time it takes to unlock Honor.
: My in-game mouse keep getting slower a bit and back to normal
Hey there! Firstly, let's check if your issue is being caused by faulty hardware. Try using a different mouse and check if you continue having issues with your mouse speed consistency. Additionally, try adjusting your mouse sensitivity in the Control Panel as well as in-game. If your issue persists after switching mice, there may be a program on your computer that is directly affecting/changing your mouse speed (and could be potentially malicious). You should take a look at Task Manager (which can be opened via Ctrl+Alt+Delete) to check if any suspicious/unwanted processes and end them. Furthermore, I would recommend running a scan with [Malwarebytes](https://www.malwarebytes.com/mwb-download/) to ensure that your computer is free of malicious programs. If you have any other questions, feel free to reply here! ^-^
: E-mail verification STILL doesn't work
Hey there! If you are unable to contact Riot via the Support site, you can email them directly at **support@riotgames.com**. Make sure to provide your account Info to speed up the ticket response time and verification process!
: Why am i being put up against higher rank people?
Your rank is still being determined while in your placements. The provisional rank you receive after your first game only shows you the lowest rank you can achieve during your Ranked placements. As you continue your placements, your rank will be adjusted to reflect your ability. After 8 or 10 placement games (I have no idea if Riot has made changes since Season 9), your actual rank will be determined and shown to you. If you continue to perform better than your current rank after your placements, you will continue to see higher ranked players in your games as your MMR (Matchmaking Rating) is much higher than your visible rank. League attempts to resolve this by increasing LP gain per win and skipping Ranked Promotions until your MMR matches your visible rank. If you have any other questions, feel free to reply here! ^-^
Kaimetsú (EUW)
: So are we all just going to ignore how much better Brazillian boards look??
It is up to the Board Devs to choose how the Boards look. If you have any ways they can improve, you can contact them in the [NA Boards Discord](https://boards.na.leagueoflegends.com/en/c/community-moderation/7rtKBZLi-boards-moderation-discord-verification).
Darklot (NA)
: What do you guys think about this ban?
This topic is not suited for the Ask the Community sub-board. The AtC sub-board is meant for general questions and technical issues, and not to discuss game punishments. Try reposting your thread in the [Player Behavior](http://boards.na.leagueoflegends.com/en/c/player-behavior-moderation) sub-board where you can reach the appropriate community that will see your post.
: Amazon rp cards
RP cards do not go on sale for a reason. Their price is set by the card's worth, which in this case is $50. It would not make sense to decrease the cost of the gift card under normal circumstances for official vendors.
RemIMW (EUW)
: RIOT PLS LOOK AT THIS
Send a [Support Ticket](https://support.riotgames.com/hc/en-us/requests/new) over to Riot Support requesting Account Deletion.
: Lost all Trials 2019 Tokens
Unfortunately, once the period in which you can use your Trials 2019 Tokens ends, all unspent tokens will be deleted no matter what.
MaisNah (NA)
: Account has been hacked
Hey MaisNah, Because this is an Account-related issue, the Boards is not the right place to seek assistance with your issue. Please send a [Support Ticket](https://support.riotgames.com/hc/en-us/requests/new) over to Riot Support explaining your situation. You will need to answer multiple questions regarding your account in order to verify that you are the rightful owner of the account. Failure to answer most of the questions in detail may result in being unable to verify your identity. If you have any other questions, feel free to reply here! ^-^
: having game disconnected after champ selection
Hey Skullsider, It seems that Riot is having some connection issues with the game at the moment. You can find updates to the issue in the [Service Status](https://status.leagueoflegends.com/?en_US#euw).
Konning (OCE)
: what starting rank do i get if i go Ranked Provisionals 1-0 . Unranked last season,
This will depend on your performance during the first game of your Placements. Players are usually placed between Iron and Silver after their first few placement games.
Korvisus (NA)
: After long hiatus, lost all my skins
Hey Korvisus, Because this is an Account-related issue, you can only receive assistance for your issue from Riot through a [Support Ticket](https://support.riotgames.com/hc/en-us/requests/new). Riot is unable to provide any account-related support on the Boards. If you provided adequate information in your ticket, you should receive a response from a Rioter soon!
: How do I get a skin refund?
Hey TinkerTantrums, You may refund any purchased skin through the Store by viewing your Purchase History in the top-right corner in the Store tab. You only have 3 refund tokens, so spend them sparingly (you are replenished with one refund token every year)! Keep in mind that you can only refund skin purchases made in the **last 90 days**, although any skin/chroma bought in the last 7 days can be refundable without the use of a refund token.
Argee101 (NA)
: Champion Mastery Borders
Hey there! Champion Mastery Badges were never removed from the Loading Screen; they were only moved to a different location. You can find the Mastery Badges by clicking on your player's Loading Screen portrait, which will display your account level, your mastery badges, and the number of mastery points you have received on the champion. You can also do this with the other players in the Loading Screen.
: Ban and change name ? hacked
Hey there! It seems like your account was compromised, potentially due to a weak password or an account leak. Your best bet at receiving assistance in recovering your account is to send a [Support Ticket](https://support.riotgames.com/hc/en-us/requests/new) over to Riot Support. If you have any other questions, feel free to reply here! ^-^
: If I dodge one of my promos, what happens?
Dodging a Promos match will count as one loss on your Promotion Series and you will receive a dodge timer.
Therieth (EUW)
: So all my custom settings etc got reset, what to do.
Hey Therieth, Unfortunately, your settings are saved locally, meaning that Riot or anyone else will not be able to restore your settings to their original state. You will need to change your settings back manually.
: Draw for RP?
You must submit your drawing to Riot Support through a [Support Ticket](https://support.riotgames.com/hc/en-us/requests/new) in order to obtain your RP.
: Did I deserve a 14 DAY SUSPENSION for this? I believe this was highly unfair, please help me.
This topic is not suited for the Ask the Community sub-board. The AtC sub-board is meant for general questions and technical issues, and not to discuss game punishments. Try reposting your thread in the [Player Behavior](http://boards.na.leagueoflegends.com/en/c/player-behavior-moderation) sub-board where you can reach the appropriate community that will see your post.
: can my suspension decreased from forever to several years?
Permanent bans are meant to be permanent, as the name implies. Riot has tried to introduce a system of reforming in the past, but the test was a failure and Riot has no incentive to reduce permanent bans in the foreseeable future.
: Would I be in trouble if I made a post about the idea of having something for Atheist players?
Unfortunately, this topic would fall under "Inappropriate Discussion Topics" in the [Universal Board Rules](https://boards.na.leagueoflegends.com/en/c/community-moderation/ITFIpNUE), and therefore would be breaking the rules.
Tiamek (NA)
: Do Pentakills reward anything?
Hey Tiamek, You are not rewarded Pentakill Skins when you get a Pentakill. They are standalone skins that you obtain through purchase or gift like any other skin. Other than the good feeling of getting a Pentakill, you are not rewarded anything. If you have any other questions, feel free to reply here! ^-^
: akali revert
This topic is not suited for the Ask the Community sub-board. The AtC sub-board is meant for general questions and technical issues, and not to discuss gameplay changes. Try reposting your thread in the [Gameplay](http://boards.na.leagueoflegends.com/en/c/gameplay-balance) sub-board where you can reach the appropriate community that will see your post.
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HeyItzSteve

Level 124 (NA)
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