: It's wonderful that everything is fixxed. I'm still choked with envy over those skins.
Thanks and sorry about the skins.
: Hey @Riot! Can we get a response?
Thanks for helping out ! :)
: CHEERS FOR OUR HOMIE LEAGUEL W0000TTTT
Fizzfood (NA)
: Nice to see your persistence paid off and a Rioters admitted that it was a mistake on their end. See you in League L!
Thanks for the support, see you in League "L" ;)
: The senior support Arbiter already said, "Riot won't comment on this, it will never happen". Apparently the support have already said they won't touch this with a 20 foot pole. Last time I checked his post was at like -30 downvotes and is burried for being under the threshold - but it's there.
> [{quoted}](name=Resolution,realm=NA,application-id=ZGEFLEUQ,discussion-id=cETPvHAE,comment-id=00670000,timestamp=2016-09-18T21:04:01.609+0000) > > The senior support Arbiter already said, "Riot won't comment on this, it will never happen". Apparently the support have already said they won't touch this with a 20 foot pole. > > Last time I checked his post was at like -30 downvotes and is burried for being under the threshold - but it's there. If you don't mind can you post me the thread please, I want to have a look at it, thanks.
Furfrou (NA)
: Through the client means in group chats or private chats. If you've posted any of your own personal information or a friends including names, disorders, or anything of that likeliness they unfortunately can see to you being banned. Even if it's your own personal information it's impossible to prove in a support ticket. The worst part is this could be from years ago or maybe a friend who you recently pissed off decided to file a support complaint.
They stated I shared another player's personal information btw.
: Keep at it. You've got enough publicity that it's hard for Riot to ignore. If you're guilty, then at least you forced them to sit back on their policy and actually say something, which is a pretty big win.
Thanks for the support.
: You should ask them to quote what you said with the players name or information being blacked out.
If you read all the tickets then you know they are not even giving me type of info shared or any in this matter other than the context.
Ulanopo (NA)
: > [{quoted}](name=LeagueL,realm=NA,application-id=ZGEFLEUQ,discussion-id=cETPvHAE,comment-id=003d0008000000000000000200000000,timestamp=2016-09-19T00:46:32.616+0000) > > Not saying they are wrong or I don't deserve the ban, This is an excellent start. >but don't I deserve to know just even the type of info I shared!? I think "deserve" is a strong word. We live in a nation of competing rights. I have freedom of religion, but I'm not allowed to go around punching people in the mouth because they eat pasta without first thanking the Flying Spaghetti Monster. (There are more serious examples I could use if that's too flippant) While there are serious questions about your legal standing to demand information from Riot, I am with you in that I expect them to abide by their moral obligation not to abuse the TOS and provide you with the information where they can. On their side, they have the right not to be forced to expose themselves to liability. You seem like a decent person, but Riot can't take that into account in situations like this. I mention elsewhere in the thread that I work in a secure workplace and I had to suspend an employee for a week for an innocuous picture posted to Facebook that accidentally contain personally identifying information. She lost a week's pay and is currently on a 3-month probation. This stuff is serious business. > I don't know if they benefit from banning me also, and I don't know why they ban me, but seriously you don't have to believe me but I did not shared any other player's personal information other than saying someone's first name, if that count as personal information which leaded to permaban then I have no comment. I can't speak to those specifics. I know that it's frustrating to not know and even more so to have lost something so valuable. Please don't think that I'm happy about this. I'm not. Unfortunately, I feel that the legal realities surrounding this case prevent Riot from giving you the closure you seek and, for that, you have my sympathy.
I thank you for your sympathy. But now I have a question for you, so there are info saying that riot would not give me any info after this thread because I would post it, do you think they would have notice me without this post or given me any piece of puzzle I could get to find out what kind of info I shared that got me banned? And what kind of legal reliabilities would they be involve in by just giving me type of info I shared?
: So, I reached out on twitter on your behalf, this is what I got. Riot Games Support ‏@RiotSupport 3h3 hours ago We know that it's a heavy hit for this player but PB investigates very closely in these cases so they make the right decision. 0 retweets 0 likes Riot Games Support ‏@RiotSupport 3h3 hours ago Unfortunately if Player Behavior has found evidence that they were sharing private info then the ban will stick on the account 0 retweets 0 likes What this tells me is that they will not even do their own jobs when it comes to this type of stuff. They refuse t acknowledge the possibility that they even could be wrong.. This is terrible for a company to act this way.
Thank you for doing that. SO "We know that it's a heavy hit for this player but PB investigates very closely in these cases so they make the right decision." Don't even mention my case directly and just point to all the similar cases in general, what do you guys think of this.
Arkayed (NA)
: Look at it this way, he could have banned his own account (standard) for punishment but _**he's the CEO of Riot Games**_. What would that accomplish? He'll just make another account that gets everything unlocked for free, get to level 30 in 2 days, and play some more. So instead of a meaningless punishment he fined himself 10k. Unfortunately, you are not the CEO, so you get a standard punishment.
It is not meaningless, it sets an example, by getting himself fined 10k just set an example of you can get your account unban by giving them money!!! It's even worse.
Arkayed (NA)
: I don't have 50 messages from Riot saying I did and a banned account to match.
So insert those 50 messages from riot in your situation and think of what you will do!?
Arkayed (NA)
: **_"at one point I stated to them I am not even asking them to unban my account"_** That is my entire point. But as you'll notice, I as well as literally millions of others, are not in this situation because we don't break ToS. Every now and then there is a false positive, but those guys are always adamant about their innocence and are never like "lol you can keep it banned, I just need arbitrary information on why I'm banned even though I didn't do it".
So what is the difference between you saying you don't break the ToS and me saying I didn't share another player's personal information?
: Well according to the arbiter he says you would post the info on the boards if they showed proof so.... Yeah, pretty unlucky.
Just an excuse for them not to provide me with anything at all.
LeagueL (NA)
: Black Alistar, King Rammus!!!!
A big thank you to all who supported, commented, up voted and shared this thread. No one needs to believe I am innocent or not, but if it was you in this situation wouldn't you think you deserve the right to know what you have shared or any type of information that relates to what you have share like type of info? All I want is what I deserve to know at least, not even fighting to unbanning my account. If no roiter would reply to this post at least deal with my ticket? I have sent another ticket in a day from now and still haven't heard a reply on it yet.
Arkayed (NA)
: To be fair, Tryndamere DID do it, and he did admit to it. However he also fined himself $10,000 for doing it. I'm sure they would extend that same offer to any players if pushed, but none of us are gonna pay 10k for out accounts.
> [{quoted}](name=CB Thea Queen,realm=NA,application-id=ZGEFLEUQ,discussion-id=cETPvHAE,comment-id=00000000000300000000000000000001,timestamp=2016-09-18T20:52:47.435+0000) > > To be fair, Tryndamere DID do it, and he did admit to it. > > However he also fined himself $10,000 for doing it. > I'm sure they would extend that same offer to any players if pushed, but none of us are gonna pay 10k for out accounts. So in my ticket they stated "no amount of time or money spent will ever make it okay to share another player's personal information", so why is it okay?
Ulanopo (NA)
: > [{quoted}](name=LeagueL,realm=NA,application-id=ZGEFLEUQ,discussion-id=cETPvHAE,comment-id=003d00080000000000000002,timestamp=2016-09-19T00:27:09.577+0000) > > And what kind of circumstances do you see in all the tickets they have to permaban me other than a simple context of what I got ban for!!! I happen to believe Riot here because there's no upside for them to lie. An escalated permaban like this doesn't just happen. There's a review process with multiple people involved. That has been the case for all the time I have been involved with Player Support. Riot also reverses bans when they have made a mistake. They also sometimes do so when the case is in a grey area. So, my question to you remains: how does Riot benefit by permabanning an account like yours?
Not saying they are wrong or I don't deserve the ban, but don't I deserve to know just even the type of info I shared!? I don't know if they benefit from banning me also, and I don't know why they ban me, but seriously you don't have to believe me but I did not shared any other player's personal information other than saying someone's first name, if that count as personal information which leaded to permaban then I have no comment.
: In this case then the whole thing looks like this: You are under prison for leaking out information. "What info did I leak?" We can't tell you. ....
Exactly what I said in my ticket.
Ulanopo (NA)
: > [{quoted}](name=Aakesh,realm=NA,application-id=ZGEFLEUQ,discussion-id=cETPvHAE,comment-id=003d000800000000,timestamp=2016-09-18T22:30:09.789+0000) > > I dont think you have read it or you happen to be blind as a bat. Riot in past has fuck up like this but to stone wall this hard is scum bag move they can just cover up what ever info thats needed for this and get on with it they fail to even do this. Let's apply Occam's Razor here. What does it benefit Riot to have all this drama and negative publicity? Can you imagine a circumstance in which they would permaban a **CLOSED BETA ACCOUNT** unless they were forced to that extreme? I can't.
And what kind of circumstances do you see in all the tickets they have to permaban me other than a simple context of what I got ban for!!!
Arkayed (NA)
: This right here is the exact reason I'm positive you earned the ban. My account isn't a closed beta account with rare skins and I would still lose my damn mind if they banned me and I knew I was in the right. You're just running the "you won't prove me wrong, so I'm right" defense and these lemmings are eating it up.
Your logic is totally out of space, lol. Am I stating that I am right or I don't deserve the ban, I am simply stating what I know of myself of my account. If you did read all my ticket then you should have known that at one point I stated to them I am not even asking them to unban my account, I just want more than a context, because I didn't share anyone's personal information (which you don't believe and I don't ask you to), and for playing so long in this game I deserve more than a simple context of what I was ban for, like not even details, just type of info that I shared and they can't even provide me that! Think of what if you are in this situation!?
: you cant make a sob story and expect us to believe it litterly everyone says " oh i never did (insert what they did here) guys please help me"
> [{quoted}](name=humansniper,realm=NA,application-id=ZGEFLEUQ,discussion-id=cETPvHAE,comment-id=006f,timestamp=2016-09-18T23:24:53.328+0000) > > you cant make a sob story and expect us to believe it litterly everyone says " oh i never did (insert what they did here) guys please help me" I am not expecting you to believe me nor anyone else, if you read my tickets, at one point I already gave up on my account and just wanted an explanation other than context of what I was ban for. I think for having the account since beta, I deserve more than a context of what I was ban for.
aspects1 (NA)
: wonder what a rioter has to say about this..
From the look of it, they don't seem like intending to reply. LOL
Profirix (NA)
: I'm not accusing you of lying, I'm just saying that we can't know for sure. I understand how it feels to put so much effort into something and then have it taken from you with little hope of getting it back. You have my sympathies for sure.
Profirix (NA)
: I really hate to be the bearer of bad news, but when you hit that accept button on the EULA, you give Riot all control in these matters. They don't have to give you any information and they can ban you whether or not you are truly guilty or not. At this point, it is a 'he said, she said' matter and Riot will almost always win these cases because they don't have to disclose this information to anyone. All you can do is make as much noise as possible and hope someone who is sympathetic hears you. Truth be told, we can't be sure you aren't lying your ass off. There just isn't any evidence.
If I am lying I wouldn't bother wasting time on this or the support as I am guilty but as for what I know of myself, I have not done that thus I just wanted details of it or just type of info will help too which none of those were given other than keep spamming me with nothing they can do about it.
: It's Riot support; they constantly say there 100% sure. Only to blame it on a server error when they finally do realize there wrong. I can bring up four cases alone where multiple staff members told a person there was 0 way they were wrong only for them to correct the issue later on once it got enough traction. I don't want to come off rude, but before everyone downvotes you for lack of sense. Take a moment of your time to actually READ something for once :). It's not hard. He clearly knows what you're branching it under as your exact response was what he was following up on... He's asking for a fair civil discussion (Supports refusing to do their job). No; he doesn't need actual details like full names or even actual line per line but rather a hey you shared a FB page or something. In the last ask Riot: They had to discuss how they were going to regain the community's trust. > "...it can feel to players like we are ridiculously slow or lack a sense of urgency. We look dishonest if we change our mind in the face of new information." Yet time, and time again you prove the community wrong your trying to get better.
Thank you for actually reading through!!! ^_^
: > [{quoted}](name=Ulanopo,realm=NA,application-id=ZGEFLEUQ,discussion-id=cETPvHAE,comment-id=003d,timestamp=2016-09-17T20:42:57.573+0000) > > I guess I'm a little confused here. You asked what caused your instant permaban and they replied that you gave away personally identifying information about another player. **This is a HUGE TOS violation.** > > It doesn't matter if you know the person. > It doesn't matter if you have their permission. > It doesn't matter if you said it in jest. > > As you may have read downthread, someone else did the same thing, but with fake information. Riot looked into it and everything turned out okay. At least **FOUR** different people examined your account and recognized that what you did was wrong. That's confirmation enough for me. > > As for why it's always wrong, Riot cannot assume liability when someone gets hurt or harassed because you released personally identifying information. That's also why they're not going to send you the information you revealed. It's simply never going to happen. OP said that someone else logged onto his account, he didnt do anything of the sort
I was just suggesting them that might be a case as they would not provide me with anything at all, as before my ban I was just normally playing a game, and game crashed, tried logging in, ban msg pop up. Didn't even do anything violating the game or what so ever.
Engetsu (NA)
: > [{quoted}](name=LeagueL,realm=NA,application-id=ZGEFLEUQ,discussion-id=cETPvHAE,comment-id=,timestamp=2016-09-17T04:07:56.483+0000) > > Hi All, > > This is going to be a bit long so be prepared, so apparently my account got permanently suspended for "sharing another player's personal information" which I have never done. My account got banned on a day where there was a login issue which I did not experience but I was normally playing and after a game finished my client crashed and was trying to log back in and a message pop up saying my account got permanently suspended and check associated email for more detail and I got nothing in my email or any notice anywhere. I have never got any warning or bans at all. My account is a closed beta account, so I have been playing since then, which contains rare skin like black alistar, king rammus, etc, and also accumulated over 90k IP because I was trying to save up to a 100k as a goal of my own. And then this happened. Here are all my tickets I have sent to roit support. Enjoy the story and let me know what you guys think about it. > > Hey dude, Idk if this helps, but I work at a ISP company as a Tech support/Customer support. So Idk if its the same as for all companies but if you threaten to complain to the BBB aka the Business Bureau Its escalated to supervisor or higher because the bbb is basically the Rotten Tomatoes for business. So try complaining about it through the business bureau.
Don't think I'll threaten them but thanks for the advice anyways ^_^
: Your legal to view evidence regardless if your guilty or not (I don't know you in person so please don't take my confusion negatively) Obviously real information like person's address, phone, ip, etc shouldn't be shown on the evidence because a person can easily just screenshot or download the details and send it to random people. So the information should be erased but they should show proof in the chat or whatever goes on the client. They clearly didn't read your messages and just went "Another guy crying over his banned account and he gave our pig faces money because we need more money for our fat faces. Blah blah blah not paying attention to this guy even though he said he doesn't want his account back but just wants proof of this information leak even if we censor it, we can do that we have the technology and knowledge to do this but fuck this guy lets never give him the evidence". There could be a theory that someone might have messed with the client to trigger your account to get banned because your account has high value with your longevity and limited edition skins. The staff that handled this matter have done such a piss poor job and should be punished for their sloppy work. They are ment to be paid to read your complaints and take the best action to sort out your problem (Which they didn't) As I mentioned before "They clearly didn't read your messages". On the support staff side i can imagine their team from around the world is mentally struggling to go through everysingle message. I recommend to Riot to hire more support staff and maybe a better pay with staff surveillance to make sure they don't slack off. Regardless of what kind of person you are I'm powerless to convince companies to do what I request them to do, but we (everyone around the world) can only say our words and just hope we get heard. But i do hope something good comes to you that can take your mind of this game.
Arkayed (NA)
: And let me give you the non-hyperbole version. The court has sentenced you to life in Guantanamo for giving out nuclear launch codes. They don't do a press release and tell the world the launch codes, because WHY THE HELL WOULD THEY?! They don't tell you the codes again because you're about to go to Guantanamo, what's gonna stop you from screaming them at the top of your lungs? You know you did it already, now here you are in court being sentenced, AND they have proof!
Tell me how is this guy making sense right now !!! LOL
: > [{quoted}](name=CB Thea Queen,realm=NA,application-id=ZGEFLEUQ,discussion-id=cETPvHAE,comment-id=000800010000,timestamp=2016-09-17T09:34:07.575+0000) > > Oh no, I got the point. Maybe I wasn't clear, so let me remedy that, I don't believe you. i think thats also besides the main point here. the main point here is the way support handled the query is terrible. and there are multiple ways of telling him why he was banned without infringing on anyones privacy yet they continually deflect and refuse to help. keep in mind this isnt a toxic player, feeder, nor scripter, so he probably deserves better than what was offered regardless of being guilty or not.
: Wow, why is this person still working at riot. They need to be fired. {{sticker:slayer-jinx-catface}}
Btw it's not just one person, multiple.
Arkayed (NA)
: I don't really see the problem here.. Your account wasn't compromised before or they would have known. They assured you multiple times that they have reviewed and found definitive proof. They obviously can't share the information you allegedly gave out because that would be a violation of the very thing you're being punished for. I don't see why everyone believes you're experiencing some big injustice. Just because you had some cool skins doesn't mean you're immune to the ToS.
You are totally missing the point here.
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LeagueL

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