: Then that person is stupid. If they go up to an african american person and call them a black fat ass, bet you they'd get punched pretty quick or have a lot of people bitching at them about that. I'd recommend asking them how that's not racist when it's outright adding someone skin color to the insult.
i did i was told "What words are considered racism is not always a straight forward topic. I can't give you a "if the words are in this format, it's racist".
: > [{quoted}](name=Melven,realm=NA,application-id=ZGEFLEUQ,discussion-id=Z9Lm1zqK,comment-id=00030000,timestamp=2019-04-28T20:47:52.205+0000) > like if its not racism its not bannable? Indeed
they said not to and that it could be bannable, im just confused on why he said i could be banned when i wouldnt
: That's not racism
(If you're looking for something specific to take away here is, don't use color as an insult in game, it could be bannable). is what i was told, can you help make sense of it? like if its not racism its not bannable?
Mr Elessar (EUNE)
: Yea, that's racism. Just like "stupid white guy" or "stupid black guy".
apparently the person handling the ticket thought other wise
: That's racism. If someone is out right using your skin color/race to insult you, it's racism.
apparently the person handling the ticket thought other wise
Rioter Comments
Syrile (NA)
: > [{quoted}](name=Momo no Hana,realm=NA,application-id=ZGEFLEUQ,discussion-id=pbLoUxrG,comment-id=00010000,timestamp=2019-01-21T07:37:12.953+0000) > > How would you know if they got punished? Riot doesn't disclose that information > .{{sticker:sg-lux-2}} Feedback reports happen. Also, if you check the match history and the person is gone you can tell as well.
i can copy and paste literally 50 tickets with similar issues that you describe where action was not taken.
Hotarµ (NA)
: They don't skip over cases, most of them are handled by the automated system. For punishments that can't be handled by the automated system, a support agent will weigh in and handle it to the best of their ability. When a support agent isn't busy with one of those punishment cases, they'll help out in other areas like the account issues I mentioned above. Keep in mind I'm not an employee of Riot, I'm sure they have some sort of internal priority system to go off of and a way to tackle problems that support agents get.
so a solution to the problem would be to hire more/make a separate department for the arguably biggest issue with the game
Hotarµ (NA)
: There's definitely people out there who are just fine with our current system. The only way Riot would ever listen to that small portion of the community is if they made a poll with decent results and formed coherent arguments around it, which most people on that side usually tend not to do.
id be fine with the system to if i got perm banned and then made a new account, or if i was toxic and never got in trouble
Hotarµ (NA)
: The people who review those few punishments also do things like maintain the automated system, they provide a larger service than just manually reviewing a few cases each day. Customer support also helps with things like chargebacks, account issues (like hackings), and other things that need to be addressed directly by Riot.
sounds like the issue still is the lack of anything being done about toxicity in game and the lack of support given by riot to remedy the issue
Hotarµ (NA)
: All the time, pretty much daily. Keep in mind that just because I see a lot of posts like that here, that doesn't mean the majority of players feel that way. The Boards are a very small subset of the League community, and even on Reddit (which is much larger but still only has 1/15th of the concurrent League playerbase as subscribers) you'll never see posts like the ones I see here.
id suggest going in game and asking around coz not a single person will tell you they think the report system works or is fair
Hotarµ (NA)
: >im not saying you should be, but permanently banned means permanent and obviously its not or someone doesnt understand the concept, I don't get what you're saying here. I was fully permanent banned on another account, not this one. I fully understand the concept and ramifications of permanent bans as I've experienced one first-hand. What do you suggest they do? I see a lot of complaints about the system but nobody ever talks about how to improve it. Keep in mind manual reviews are out of the question, making the system too strict punishes normal players, and making the system more lenient rewards toxic players. So where do we go from there?
i suggest they fire people who are are paid to look at reports and deal with them because like you said manual reports are out of the question and the bot doesnt work
Hotarµ (NA)
: _"I agree that that section could be better"_ I explicitly agreed with you, I just explained why systems have to be cautious when it comes to gameplay-related punishments.
how often as a specialist do you read post about how bad the system is?
Hotarµ (NA)
: I never said the system was broken. Yes, there will always be false positives and missed cases, but the success rate of an automated system far outweighs the issues a manual system presents. >also ur proof it works coz u where banned for toxicity toxic and that make u knowledgeable? If you're asking if I'm knowledgeable because I was permanently banned before, kind of. I'm well versed on most rules surrounding League but my experience with the system gives me a unique perspective on topics. I'm just saying, you said people never get banned for normal toxicity, but I'm living proof that's just not the case.
and again i say the system is shit and the people in charge dont know what they are doing. im not saying you should be, but permanently banned means permanent and obviously its not or someone doesnt understand the concept, thus the whole system does not work and should be looked at as an issue not as a by product of an issue
Hotarµ (NA)
: >im tired of this community being plagued by toxic behavior, and that the only punishments that are given out are by BOTS. There's no feasible way for Riot to manually handle every report that's sent to them. An automated system is the only way to deal with the sheer amount of situations that have to be sorted through. >Literally the only time punishment is given out is if everyone in the game reports someone or they say kys or the n-word This is taken directly from the [Reporting a Player FAQ on the Riot Support website:](https://support.riotgames.com/hc/en-us/articles/201752884-Reporting-a-Player) "Do not ask other players in the match to report the offending player. **It only takes one report for our systems to review a game.** Additional reports will not do anything for the offending player; however as mentioned above, it could open yourself up to a report of your own; especially if you are derailing the match by constantly demanding reports of other players." Multiple reports don't increase the likelihood of a player being punished and punishments are given for things other than hate speech. Check the Player Behavior boards for evidence of this. (I'm also evidence that this happens because I was banned pretty quickly for my toxicity)
also ur proof it works coz u where banned for toxicity toxic and that make u knowledgeable?
Hotarµ (NA)
: >im tired of this community being plagued by toxic behavior, and that the only punishments that are given out are by BOTS. There's no feasible way for Riot to manually handle every report that's sent to them. An automated system is the only way to deal with the sheer amount of situations that have to be sorted through. >Literally the only time punishment is given out is if everyone in the game reports someone or they say kys or the n-word This is taken directly from the [Reporting a Player FAQ on the Riot Support website:](https://support.riotgames.com/hc/en-us/articles/201752884-Reporting-a-Player) "Do not ask other players in the match to report the offending player. **It only takes one report for our systems to review a game.** Additional reports will not do anything for the offending player; however as mentioned above, it could open yourself up to a report of your own; especially if you are derailing the match by constantly demanding reports of other players." Multiple reports don't increase the likelihood of a player being punished and punishments are given for things other than hate speech. Check the Player Behavior boards for evidence of this. (I'm also evidence that this happens because I was banned pretty quickly for my toxicity)
so you agree the system is broke and needs fixed if reports on players who are breaking the rules are getting away with it because no one saw it and the bot missed it. im just trying to fix the community that has more issues then most other games, and a team that is the most under preforming group (proven by playing 5 games and not having any issues but with players)
Rioter Comments
: new ornn skin
ya i agree

Melven

Level 271 (NA)
Lifetime Upvotes
Create a Discussion