: Still can't play a game, since Friday the 7th. I load into the game fine, but about every 40-50 seconds, I disconnect and get a "Attempting to Reconnect" message that pops up. After about 20-30 seconds of that, I connect again and everything is fine. I don't have Avast or AVG; but I've ran Avastclear.exe about 9 times just to be certain. I saw the notification, so I figured that must be the problem. I saw the post that stated if we were still having issues, to seek further help from Avast. So this morning I spent an hour on the phone with an Avast Support Technician, and they confirmed (through an app that gives them control of my computer) I don't have Avast or AVG on my computer. They were just as confused as I was, as to why I was calling them about a problem with Riot's game. They were willing to try and solve the issue, for a service charge of $80. Considering I don't have their programs, I couldn't justify taking this option. My internet is not the problem, during the disconnects Spotify, twitch and youtube all run fine in the background. My PS4 is playing Netflix fine and I can download things on my computer, but I can't keep a constant connection on League. The client works fine, I can voice/text chat, but can't even stay in a custom game 2 minutes without getting the "Attempting to Reconnect" message. In addition to removing Avast/AVG (which again, I never had) I've disabled all firewalls and virus protections I have (Windows Defender), I re-installed League, I've called my internet provider (Spectrum), and I've even wiped my entire computer clean (both apps and personal files) and when I rebooted my computer, the very first app I installed was League. Even with a fresh computer, with only League on it, I still have the same issue. I've scoured this forum for help, the only answer I see are the disable Avast/AVG or add League to exceptions. Neither of those solutions work for me. I submitted a ticket on the 10th? Got one response telling me to disable Avast/AVG or add League to exceptions (sounds familiar...) and the next was an extremely generic and almost insulting "Did you try unplugging your modem?". My latest response has my log from the HRT, hopefully that will give some information as to what is happening. Sorry for the rant, but I honestly feel like I've done _**EVERYTHING**_ I can do to solve this, while Riot is just blaming another company that their game doesn't work. Also doesn't help that I was demoted a rank from this issue when they first started to happen on Friday, and none of my friends that play are having this issue.
> [{quoted}](name=DABS Strange,realm=NA,application-id=6WpmgL9O,discussion-id=giG4MkEA,comment-id=0002,timestamp=2019-06-13T23:10:36.671+0000) > > Still can't play a game, since Friday the 7th. > > I load into the game fine, but about every 40-50 seconds, I disconnect and get a "Attempting to Reconnect" message that pops up. After about 20-30 seconds of that, I connect again and everything is fine. I don't have Avast or AVG; but I've ran Avastclear.exe about 9 times just to be certain. I saw the notification, so I figured that must be the problem. I saw the post that stated if we were still having issues, to seek further help from Avast. So this morning I spent an hour on the phone with an Avast Support Technician, and they confirmed (through an app that gives them control of my computer) I don't have Avast or AVG on my computer. They were just as confused as I was, as to why I was calling them about a problem with Riot's game. They were willing to try and solve the issue, for a service charge of $80. Considering I don't have their programs, I couldn't justify taking this option. > > My internet is not the problem, during the disconnects Spotify, twitch and youtube all run fine in the background. My PS4 is playing Netflix fine and I can download things on my computer, but I can't keep a constant connection on League. The client works fine, I can voice/text chat, but can't even stay in a custom game 2 minutes without getting the "Attempting to Reconnect" message. > > In addition to removing Avast/AVG (which again, I never had) I've disabled all firewalls and virus protections I have (Windows Defender), I re-installed League, I've called my internet provider (Spectrum), and I've even wiped my entire computer clean (both apps and personal files) and when I rebooted my computer, the very first app I installed was League. Even with a fresh computer, with only League on it, I still have the same issue. > > I've scoured this forum for help, the only answer I see are the disable Avast/AVG or add League to exceptions. Neither of those solutions work for me. I submitted a ticket on the 10th? Got one response telling me to disable Avast/AVG or add League to exceptions (sounds familiar...) and the next was an extremely generic and almost insulting "Did you try unplugging your modem?". My latest response has my log from the HRT, hopefully that will give some information as to what is happening. > > Sorry for the rant, but I honestly feel like I've done _**EVERYTHING**_ I can do to solve this, while Riot is just blaming another company that their game doesn't work. Also doesn't help that I was demoted a rank from this issue when they first started to happen on Friday, and none of my friends that play are having this issue. Wifi or wired? Also, have you ever run a trace route to see if there's network node problems somewhere from your house to our servers?
: Please help me! Can you give email or other Riot Games supporter email? Sorry for bad english!
> [{quoted}](name=86Smoke86,realm=NA,application-id=6WpmgL9O,discussion-id=YrGIRXtI,comment-id=000200000000,timestamp=2019-06-09T18:24:55.410+0000) > > Please help me! Can you give email or other Riot Games supporter email? Sorry for bad english! You can always open up a ticket with support, they may be able to help... https://support.riotgames.com/hc/en-us
Sora Omo (NA)
: Proview doesn't count to my quests... Very discouraging to use
> [{quoted}](name=Sora Omo,realm=NA,application-id=6WpmgL9O,discussion-id=YrGIRXtI,comment-id=0002,timestamp=2019-06-08T18:40:24.981+0000) > > Proview doesn't count to my quests... > Very discouraging to use It should, are you logged in appropriately?
  Rioter Comments
Kürama (NA)
: Why does the server status still say transfers are unavailable? https://puu.sh/DzuyD/fb8efb225e.png
> [{quoted}](name=Kürama,realm=NA,application-id=6WpmgL9O,discussion-id=bFYiOV45,comment-id=0000,timestamp=2019-05-30T21:18:15.843+0000) > > Why does the server status still say transfers are unavailable? > > https://puu.sh/DzuyD/fb8efb225e.png There's is a problem keeping transfers down again. It's ongoing, so I don't have much context. Hopefully I can break out the wheres and whys next week!
Majix (NA)
: >Mac voice still not working properly Reached out to Apple for assistance (Checking entitlements). As a Mac user, I have always been curious about this because this issue has been around for quite a long time (I think since OSX mojave or something). What are the details of the issue; is it a hardware issue, apple being stubborn (not letting the client access the microphone) or some sort of software issue?
> [{quoted}](name=Majix,realm=NA,application-id=6WpmgL9O,discussion-id=OYAtzfcf,comment-id=0002,timestamp=2019-05-24T18:30:09.873+0000) > > As a Mac user, I have always been curious about this because this issue has been around for quite a long time (I think since OSX mojave or something). What are the details of the issue; is it a hardware issue, apple being stubborn (not letting the client access the microphone) or some sort of software issue? Hi Majix, The team associated with solving this has other priority issues that they are tackling first. Progress is being made, but keep an eye out here (since we did add it to the Follow-Ups section above), and we'll update it as soon as we can.
radetari (EUNE)
: Wait... So all that RP...? WOW man just... WOW I don't know what to say. Did you use your own money for that? It's unreal I thought someone missgifted me or something but... Wow You brought me so much joy with this you do not even know I am double happy currently because: 1. I got a lot of RP 2. I feel like my work finally paid off for the first time because I never really got anything in return I am not great at digital art because I do not have a drawing tablet so I resulted in using a mouse And this drawing started off as a joke/boring drawing but as I drew it more I got more into it And it all happened Well... I hope if I continue making great MS Paint art... There might be more rewards in the future? I know it sounds greedy but I could actually see that as a full time job XD I always liked to draw and if I ever become better in digital art I hope that one day maybe I could work at Riot with the art/champion concepts and designs Currently I am only good with pencils/pens and papers Analog style if you will Maybe I can show you some of my work one day when I finish with school stuff that is bothering me lately
> [{quoted}](name=radetari,realm=EUNE,application-id=A8FQeEA8,discussion-id=ez7ogkHQ,comment-id=0009000100000000,timestamp=2019-05-23T20:16:53.933+0000) > > Wait... > So all that RP...? > > WOW man > just... > WOW > > I don't know what to say. > > Did you use your own money for that? > > It's unreal > I thought someone missgifted me or something but... > > Wow > You brought me so much joy with this you do not even know > > I am double happy currently because: > 1. I got a lot of RP > 2. I feel like my work finally paid off for the first time because I never really got anything in return > > I am not great at digital art because I do not have a drawing tablet so I resulted in using a mouse > And this drawing started off as a joke/boring drawing but as I drew it more I got more into it > And it all happened > > Well... > I hope if I continue making great MS Paint art... > There might be more rewards in the future? > > I know it sounds greedy but I could actually see that as a full time job XD > > I always liked to draw and if I ever become better in digital art I hope that one day maybe I could work at Riot with the art/champion concepts and designs > > Currently I am only good with pencils/pens and papers > Analog style if you will > > Maybe I can show you some of my work one day when I finish with school stuff that is bothering me lately That was just a personal gift, hope you enjoy it! Art takes a lot of practice and patience, and there's a lot of places to practice drawing on commission. I think a few Art professionals have talked about how they got into their field and job, there's a lot of good information out there if you know where to look. If becoming an artist full time is what you want to become, I hope you look into what it'll take to graduate with an art degree or steps towards a job in a related field somewhere!
  Rioter Comments
radetari (EUNE)
: you think so?
> [{quoted}](name=radetari,realm=EUNE,application-id=A8FQeEA8,discussion-id=ez7ogkHQ,comment-id=00090001,timestamp=2019-05-23T05:42:20.209+0000) > > you think so? Even more! I hope you logged in yesterday!
: If Nami buys Hp and resistances
↑↑↑ This guy or gal puns
radetari (EUNE)
: I drew Yuumi in MS Paint using my sick skillz
: is there a way to block individuals who spam request you? I was being harassed in the game and after the individual proceeded to spam request me on both of his accounts . . . I know its just a matter of time till his account gets banned but can you add a way to block an account when you haven't played with them yet?
> [{quoted}](name=Roger Radcliffe,realm=NA,application-id=6WpmgL9O,discussion-id=AE37hFAH,comment-id=0005,timestamp=2019-05-20T21:09:30.977+0000) > > is there a way to block individuals who spam request you? I was being harassed in the game and after the individual proceeded to spam request me on both of his accounts . . . I know its just a matter of time till his account gets banned but can you add a way to block an account when you haven't played with them yet? I don't think we currently have a block friend request, but if you never accept one from a spammy account, there should be no way for them to send another IIRC.
: > [{quoted}](name=Couch Commando,realm=NA,application-id=6WpmgL9O,discussion-id=oEX4yJaP,comment-id=,timestamp=2019-05-09T19:54:44.612+0000) > * **Client video has unavailable video (5/4, ~3 hours)** An article pushed live in the client linked to a Youtube video with private permissions. Needless to say, no one could watch it until ...Maybe I'm just reading this wrong while being sick but is this a completed thought? Seems unfinished to me, even if I get the general idea of what was being said. Thanks for doing these by the way! <3 Always cool to see what goes on behind the scenes. {{sticker:sg-jinx}}
> [{quoted}](name=The23rdGamer,realm=NA,application-id=6WpmgL9O,discussion-id=oEX4yJaP,comment-id=0004,timestamp=2019-05-10T02:29:40.417+0000) > > ...Maybe I'm just reading this wrong while being sick but is this a completed thought? Seems unfinished to me, even if I get the general idea of what was being said. > > Thanks for doing these by the way! <3 Always cool to see what goes on behind the scenes. > {{sticker:sg-jinx}} You might be right at some less-than-stellar inability to finish typing the sentence I started on the original document. It's still unfinished on the doc. I'm looking at it right now. ...and it's looking back...
: > [{quoted}](name=Morgageddon,realm=NA,application-id=6WpmgL9O,discussion-id=0GV9kemh,comment-id=00030000,timestamp=2019-05-03T03:01:38.067+0000) > > I'll check if we're cool to talk something about our uptime (Goals, or what we had over the last week, etc), probably get back to you tomorrowish with something beyond "I'll get back to you." > > I'll get back to you. cool :D
> [{quoted}](name=ShadowScorpionX,realm=NA,application-id=6WpmgL9O,discussion-id=0GV9kemh,comment-id=000300000000,timestamp=2019-05-04T00:08:36.726+0000) > > cool :D Our uptime goals differ depending on the product and the service. We shoot for high availability but depending on which part of the service there may be a teeny bit of wiggle room. Six 9s service is pretty freaking up there... That kind of system is only down for around 32 seconds a year so there's not a lot of space for downtime! That’s an incredibly stable system.
: What is the league back end uptime like for the year? i don't know if you can share actual numbers, but figured i'd ask. is it close to 6 9s?
> [{quoted}](name=ShadowScorpionX,realm=NA,application-id=6WpmgL9O,discussion-id=0GV9kemh,comment-id=0003,timestamp=2019-05-03T02:52:37.364+0000) > > What is the league back end uptime like for the year? i don't know if you can share actual numbers, but figured i'd ask. is it close to 6 9s? I'll check if we're cool to talk something about our uptime (Goals, or what we had over the last week, etc), probably get back to you tomorrowish with something beyond "I'll get back to you." I'll get back to you.
Kürama (NA)
: You guys know / have access to the client roadmap with regards to stability and features?
> [{quoted}](name=Kürama,realm=NA,application-id=6WpmgL9O,discussion-id=0GV9kemh,comment-id=0001,timestamp=2019-05-03T01:37:29.935+0000) > > You guys know / have access to the client roadmap with regards to stability and features? There's a large, company wide roadmap thing that has upcoming products and features and timing on it that's mostly visible to all Rioters (some need to know stuff is hidden of course). There's some stuff on there regarding client work, but we're not that team. Because we're not them, I don't want to talk about when or what's being addressed (since I and the rest of my team are the experts on what's being done) because we could totally be setting unrealistic expectations or timelines that may get moved one way or the other. Short version, yes we can see a large roadmap of League related development stuff. But can't really talk about what's on it sadly. I can say client performance isn't unnoticed.
: When are you releasing a new Akali skin?
> [{quoted}](name=Relax I am noob,realm=EUW,application-id=6WpmgL9O,discussion-id=0GV9kemh,comment-id=0000,timestamp=2019-05-02T22:19:54.677+0000) > > When are you releasing a new Akali skin? Not on skins team, so no idea!
  Rioter Comments
: I play desktop wifi. I have a newer router from my ISP. I have no idea what could be the problem and google isn't really helping me out so I'm at a big rip.
> [{quoted}](name=IdrakoKagesisbak,realm=NA,application-id=6WpmgL9O,discussion-id=rlVTLzLH,comment-id=00020000000100000000,timestamp=2019-04-22T19:54:59.184+0000) > > I play desktop wifi. I have a newer router from my ISP. I have no idea what could be the problem and google isn't really helping me out so I'm at a big rip. For shits and giggles, are you able to connect to the router with a LAN cable for a test day or two? I'd like to rule out your wifi and that is the easiest way to do it.
DangoX3 (NA)
: Ye this keeps happening to me and my friend. We both live in different areas and we have stable ping playing other games. It seems to be only League that gives us these jumps.
> [{quoted}](name=DangoX3,realm=NA,application-id=6WpmgL9O,discussion-id=rlVTLzLH,comment-id=000200000001,timestamp=2019-04-22T07:15:48.671+0000) > > Ye this keeps happening to me and my friend. We both live in different areas and we have stable ping playing other games. It seems to be only League that gives us these jumps. Laptop/Desktop, Wifi or Wired? New modem/router, older one, one provided by your ISP, etc?
: Main issue I keep seeing is your updater rewriting my hosts file 13cdn.riotgames line so the client will randomly revert versions and then get stuck at 0% per minute until I delete that line in my hosts file... this happens several times a month as well. {{summoner:3}}
> [{quoted}](name=NFL cheerleader,realm=NA,application-id=6WpmgL9O,discussion-id=rlVTLzLH,comment-id=0003,timestamp=2019-04-22T06:12:54.444+0000) > > Main issue I keep seeing is your updater rewriting my hosts file 13cdn.riotgames line so the client will randomly revert versions and then get stuck at 0% per minute until I delete that line in my hosts file... this happens several times a month as well. {{summoner:3}} Your client reverts versions with each patch? Or just in general whenever you try to log in? To ask the obvious question, you've fully removed all League files, re-installed, and it's still doing it?
: anyone know a solution to my game randomly pauseing for 1-3 seconds and my ping jumping from 50 to 350 then going right back down? I thought it was my internet at first until i was at a friends house with my pc and it was still happening
> [{quoted}](name=IdrakoKagesisbak,realm=NA,application-id=6WpmgL9O,discussion-id=rlVTLzLH,comment-id=0002,timestamp=2019-04-21T23:47:38.615+0000) > > anyone know a solution to my game randomly pauseing for 1-3 seconds and my ping jumping from 50 to 350 then going right back down? I thought it was my internet at first until i was at a friends house with my pc and it was still happening Are you playing on WiFi or wired? It sounds like either something is connecting/disconnecting, or you've got a process/program that's lagging you out occasionally.
Xoj 21 (NA)
: i been getting you been kicked out of the group, in a solo group in ranked all day . because of that i cant comment after. also getting trying to reconnect alot... the servers were better when were closer to east.
> [{quoted}](name=Xoj 21,realm=NA,application-id=6WpmgL9O,discussion-id=rlVTLzLH,comment-id=0000,timestamp=2019-04-20T04:15:33.749+0000) > > i been getting you been kicked out of the group, in a solo group in ranked all day . > > because of that i cant comment after. > also getting trying to reconnect alot... the servers were better when were closer to east. Are you still getting kicked out of group randomly? Or only after games?
  Rioter Comments
: > [{quoted}](name=Couch Commando,realm=NA,application-id=6WpmgL9O,discussion-id=R3RWd1RG,comment-id=,timestamp=2019-04-11T19:54:44.585+0000) > LCS finals in St. Louis this weekend I see you led off with "the bad".
> [{quoted}](name=Zero Shingetsu,realm=NA,application-id=6WpmgL9O,discussion-id=R3RWd1RG,comment-id=0006,timestamp=2019-04-15T02:31:03.018+0000) > > I see you led off with "the bad". And yet, it was so good.
  Rioter Comments
AIQ (NA)
: I've attempted pretty much everything on the guide, but I still get this random bug splat. I'll just be walking around nothing going on and Ziggs pops up. I can function the entire game,but if I click on Ziggs it forces me out and I have to close the bug splat window and rejoin the game. During this time I hear the opening animation of the client (when you disenchant something for BE etc.) This will also occur periodically during the loading screen when I hit 90% (every time) I just need to re log once. Sometimes I think it's because I have discord or web pages open, but sometimes it happens without anything up. Currently I have attempted to reinstall / Hextech repair. Install an new SSD which significantly improved my performance outside of league. And install more RAM despite league not needing more than 8 GBs of DDR4. I have an I5 Processor with a GTX 960. Not the best, but more than enough for League. I stay at 140 FPS and my avg ping is 29-30. Internet speed is 100 MBps If you have any idea why I still get this splat or can help I'd appreciate it.
> [{quoted}](name=AIQ,realm=NA,application-id=6WpmgL9O,discussion-id=jLf72aEE,comment-id=0007,timestamp=2019-04-02T20:20:29.915+0000) > > I've attempted pretty much everything on the guide, but I still get this random bug splat. I'll just be walking around nothing going on and Ziggs pops up. I can function the entire game,but if I click on Ziggs it forces me out and I have to close the bug splat window and rejoin the game. During this time I hear the opening animation of the client (when you disenchant something for BE etc.) This will also occur periodically during the loading screen when I hit 90% (every time) I just need to re log once. Sometimes I think it's because I have discord or web pages open, but sometimes it happens without anything up. > > Currently I have attempted to reinstall / Hextech repair. Install an new SSD which significantly improved my performance outside of league. And install more RAM despite league not needing more than 8 GBs of DDR4. > I have an I5 Processor with a GTX 960. Not the best, but more than enough for League. I stay at 140 FPS and my avg ping is 29-30. > Internet speed is 100 MBps > > If you have any idea why I still get this splat or can help I'd appreciate it. Did you uninstall/update your GPU drivers? An issue with a specific champion/event usually means corrupted files with the game (but you re-installed to a different directory?) or the driver package you're using.
Areq666 (EUNE)
: . also wanting to know, just recently moved to the United States, and want to get back into league.
> [{quoted}](name=Areq666,realm=EUNE,application-id=6WpmgL9O,discussion-id=eLMu6ERw,comment-id=00070000,timestamp=2019-03-24T07:59:14.702+0000) > > . also wanting to know, just recently moved to the United States, and want to get back into league. We'll add a brief summary of what's currently going on with Account Transfers on the 28th, and add it onto the Follow-Ups section so we can keep track of it. We usually try to avoid talking about ongoing bugs just because so many things can change and we don't want to set incorrect expectations. But we'll try to keep y'all informed about account transfers and what's going on with em for this bug.
: I played a 20 minute Ranked game and we were winning. All of a sudden the game crashes FOR EVERYONE in the game and doesn't let us reconnect to the game again. Guess what happened after, just like Custom games when everyone leaves the game the game gets deleted and I never got my LP.
> [{quoted}](name=Vení Vidi Vicì,realm=EUNE,application-id=6WpmgL9O,discussion-id=3907VM7x,comment-id=0006,timestamp=2019-03-23T10:54:00.308+0000) > > I played a 20 minute Ranked game and we were winning. All of a sudden the game crashes FOR EVERYONE in the game and doesn't let us reconnect to the game again. Guess what happened after, just like Custom games when everyone leaves the game the game gets deleted and I never got my LP. Sometimes, game servers will derp and completely freeze/lock up. If that happens, all games on it never complete and aren't stored. We track those as games that don't finish properly, and can see when the number of games starting over a set time period don't equal the games that end from the same active ids. Those, along with Ghost Games, are pretty rare occurrences. Sorry you had to run into one :(
Gideon15 (NA)
: Im on mac and my Que went and i push accept then it acts as if i decline i tried multiple time then it put me on a block for 6 min as if i declined queue pop! I am SURE I ACCEPTED! anyone else have this issue?
> [{quoted}](name=Gideon15,realm=NA,application-id=6WpmgL9O,discussion-id=3907VM7x,comment-id=0003,timestamp=2019-03-21T22:49:46.215+0000) > > Im on mac and my Que went and i push accept then it acts as if i decline i tried multiple time then it put me on a block for 6 min as if i declined queue pop! I am SURE I ACCEPTED! anyone else have this issue? When that happens, you most likely lost the packet of data from/to the server around actually clicking the button. If you're on WiFi, that's far more likely than if you're on a wired connection.
: Why has spectating been broken for the past month?
> [{quoted}](name=Snake of Avarice,realm=EUW,application-id=6WpmgL9O,discussion-id=eLMu6ERw,comment-id=0006,timestamp=2019-03-19T18:53:37.325+0000) > > Why has spectating been broken for the past month? What part of spectate is broken? I'm able to spec friends and high ELO games off of the profile tab currently!
  Rioter Comments
: Hey, thanks for the reply! I have several friends on campus who have their game working just fine, and my university has several competitive teams as well. I do not think that this is the case. The game works ok without the VPN after I log in, I just have to use the VPN to patch or log in. I've sent a ticket to support to see if they could help me out, and hopefully we can get this ordeal sorted. Again, thanks for reading my wall of text and taking the time to respond!
> [{quoted}](name=ReformedMorde,realm=NA,application-id=6WpmgL9O,discussion-id=5nPlEzQ1,comment-id=001000000000,timestamp=2019-03-13T01:08:54.544+0000) > > Hey, thanks for the reply! I have several friends on campus who have their game working just fine, and my university has several competitive teams as well. I do not think that this is the case. The game works ok without the VPN after I log in, I just have to use the VPN to patch or log in. I've sent a ticket to support to see if they could help me out, and hopefully we can get this ordeal sorted. Again, thanks for reading my wall of text and taking the time to respond! Support should be able to help you out, if you need a VPN only to log in, then there's probably a config setting or conflicting program running on that computer that's causing it. I'm sure with enough digging into it, y'all will get it working properly again!
: Hey! For the last few weeks I've had major issues logging in, and I still am. When this first started, I got stuck in the loop of reverting to the previous version and updating. So, I clean reinstalled the game. When I reinstalled the game, I was still stuck in the loop, but then the game just stopped patching. I couldn't figure out why the game refused to patch, and I went for a few days without being able to play. I clean reinstalled the game on my second SSD, yet the issue still persisted. I left the client open over night, and in the morning the game had patched, but I was unable to login because the client was saying I was possibly offline. I tried every solution under the sun for this, and ended up just coinflip restarting the client over and over until it said I wasn't offline. This would take probably 7-15 minutes until the client started properly. I did this for all of last patch. My game was unable to patch on wednesday's patch, and I couldn't start the client directly from the last patch's folder, so I tried to clean reinstall the game using a VPN. The game downloaded and patched perfectly, and I was able to log in. Here's the catch, my client will only let me login on a VPN, or trying to coinflip whatever server the client connects to until I get it to work, as I said earlier. I believe the cause of this may be because I am on my University's internet, and I can not manually set my DNS: it gets automatically assigned. I have not yet found a solution besides fooling the client by using a VPN. Could I perhaps get some insight on this? PS: the HexTech support tool hardly functions and should probably be looked at eventually
> [{quoted}](name=ReformedMorde,realm=NA,application-id=6WpmgL9O,discussion-id=5nPlEzQ1,comment-id=0010,timestamp=2019-03-11T20:41:45.369+0000) > > Hey! For the last few weeks I've had major issues logging in, and I still am. When this first started, I got stuck in the loop of reverting to the previous version and updating. So, I clean reinstalled the game. > > When I reinstalled the game, I was still stuck in the loop, but then the game just stopped patching. I couldn't figure out why the game refused to patch, and I went for a few days without being able to play. I clean reinstalled the game on my second SSD, yet the issue still persisted. > > I left the client open over night, and in the morning the game had patched, but I was unable to login because the client was saying I was possibly offline. I tried every solution under the sun for this, and ended up just coinflip restarting the client over and over until it said I wasn't offline. This would take probably 7-15 minutes until the client started properly. I did this for all of last patch. > > My game was unable to patch on wednesday's patch, and I couldn't start the client directly from the last patch's folder, so I tried to clean reinstall the game using a VPN. The game downloaded and patched perfectly, and I was able to log in. Here's the catch, my client will only let me login on a VPN, or trying to coinflip whatever server the client connects to until I get it to work, as I said earlier. > > I believe the cause of this may be because I am on my University's internet, and I can not manually set my DNS: it gets automatically assigned. I have not yet found a solution besides fooling the client by using a VPN. Could I perhaps get some insight on this? > > PS: the HexTech support tool hardly functions and should probably be looked at eventually If you're only able to log into League on a VPN while on your campus connection, I'm going to take a wild guess and possibly think something's been blocked from your campus internet. You may have to reach out to Campus IT in order to get League's Ports opened/forwarded (could be a blocked port) or to get League traffic allowed through a campus firewall (which could also be blocking the game). Do you have other friends on campus that are running into the same issue?
: > [{quoted}](name=PROJECT Spinxer,realm=NA,application-id=6WpmgL9O,discussion-id=5nPlEzQ1,comment-id=0003,timestamp=2019-03-08T16:20:50.202+0000) > > whats the state of league voice on mac os mojave? I'll check monday when I'm in the office!
> [{quoted}](name=Morgageddon,realm=NA,application-id=6WpmgL9O,discussion-id=5nPlEzQ1,comment-id=00030000,timestamp=2019-03-09T20:00:13.723+0000) > > I'll check monday when I'm in the office! There was a set of fixes scheduled to be rolled out on 3/5/19, but the changes submitted didn't actually pan out and fix voice for Mac. Because of that, the main bug was set back to 'Ready to Dev' (aka, people to code up a new fix) on the 5th and is still in progress. No current estimated launch window or remaining time to fix, but ready to have people work on it again. Not the best of news sadly, but it hasn't fallen off of our radar.
spinxer (NA)
: whats the state of league voice on mac os mojave?
> [{quoted}](name=PROJECT Spinxer,realm=NA,application-id=6WpmgL9O,discussion-id=5nPlEzQ1,comment-id=0003,timestamp=2019-03-08T16:20:50.202+0000) > > whats the state of league voice on mac os mojave? I'll check monday when I'm in the office!
: > When the script ended, the delay in mission progress mysteriously disappeared. Case closed Watson! I hope you're kidding when saying cased closed. The matter should should "enter review to figure out [what] caused that" instead. Something that mysteriously disappeared can mysteriously appear again.
> [{quoted}](name=Maximus Paine,realm=NA,application-id=6WpmgL9O,discussion-id=5nPlEzQ1,comment-id=0001,timestamp=2019-03-07T23:52:45.861+0000) > > I hope you're kidding when saying cased closed. The matter should should "enter review to figure out [what] caused that" instead. Something that mysteriously disappeared can mysteriously appear again. The script running on the DB took more processing power than expected, causing mission progress to delay. When the script ended, mission progress resumed normal processing rates. More of a 'well, we know why using multiple threads on a single DB causes primary tasks to slow down and this one caused that to slow down. As to script efficiency, in order to run multiple scripts without impacting existing services is something that we'll be looking at for that specific script in order to see why it caused impacted service.
: Haa haa, Riot SapMagic dropped a turd called 2019 ranked and has not been heard from since.
> [{quoted}](name=Grey Wolf,realm=NA,application-id=6WpmgL9O,discussion-id=pUZYh5Ew,comment-id=00050000,timestamp=2019-03-02T00:17:18.547+0000) > > Haa haa, Riot SapMagic dropped a turd called 2019 ranked and has not been heard from since. https://boards.na.leagueoflegends.com/en/c/developer-corner/voxV8l2u-ranked-2019-dev-update-3
: The Good, The Bad, and the League: 2/21 - 2/27
The only thing I can say, is that the feedback about positional matchmaking/ranking/placements hasn't gone unnoticed from the people who are qualified to talk about it! And that's all I have to say about that.
: I've never heard the term "escrow build" before. What is that? ---- Also, I love these. Getting a feel for the kind of problems you run into operating at the kind of insane scale that Riot does is pretty enlightening stuff :D
> [{quoted}](name=Karunamon,realm=NA,application-id=6WpmgL9O,discussion-id=pUZYh5Ew,comment-id=0000,timestamp=2019-02-28T21:37:07.225+0000) > > I've never heard the term "escrow build" before. What is that? > > ---- > > Also, I love these. Getting a feel for the kind of problems you run into operating at the kind of insane scale that Riot does is pretty enlightening stuff :D To COPY/PASTA from somewhere else... Sometimes Microsoft released builds referred to as “Escrow”. Escrow means the development of a branch gets stopped and the code is being tested. If Microsoft or its testers don’t discover any serious bugs (“showstoppers”), the current build becomes the final milestone (usually RC or RTM, but sometimes there are also beta escrow builds). Escrow builds are usually handed out to TAP (Technology Adoption Program) testers, ISVs, IHVs, etc. Basically, branch cuts of, and at, various points of Windows Development.
: > [{quoted}](name=PROJECT Spinxer,realm=NA,application-id=6WpmgL9O,discussion-id=x334L45M,comment-id=0004,timestamp=2019-02-22T20:32:48.287+0000) > > any update on league voice for mac os mojave? Let me get back to you on Sunday or Monday when I'm in the office and able to look that up internally!
Looks like the bug that's preventing this from being fix is slated for 9.5, so it may be fixed with 9.5 or after in 9.6. You're welcome to ask again next patch, I can check again to see where it's at!
spinxer (NA)
: any update on league voice for mac os mojave?
> [{quoted}](name=PROJECT Spinxer,realm=NA,application-id=6WpmgL9O,discussion-id=x334L45M,comment-id=0004,timestamp=2019-02-22T20:32:48.287+0000) > > any update on league voice for mac os mojave? Let me get back to you on Sunday or Monday when I'm in the office and able to look that up internally!
Kürama (NA)
: Any details on the roots of the current issues?
> [{quoted}](name=Riñey,realm=NA,application-id=6WpmgL9O,discussion-id=x334L45M,comment-id=0000,timestamp=2019-02-21T22:12:50.648+0000) > > Any details on the roots of the current issues? Some are just applications that eventually freeze/crash/start having issues after running for a long time. Many times, rebooting the service fixes any increased error rates we see from our monitoring system. Other times, 3rd party systems we use can go down, which can cause systems we run and maintain to fail or need to be turned off until the 3rd party system is fixed on their end. And a few things, we really can't go into detail just because we don't want to expose anything that may end up as a leak or help someone access something they really shouldn't.
Kürama (NA)
: Slightly higher sounds like an understatement for Live Chat to be turned off and for ticket replies to be significantly delayed. You guys should also know why players are writing in so I don't get why you don't know the cause either.
> [{quoted}](name=Riñey,realm=NA,application-id=6WpmgL9O,discussion-id=AAFb2N75,comment-id=0004,timestamp=2019-02-15T02:45:21.105+0000) > > Slightly higher sounds like an understatement for Live Chat to be turned off and for ticket replies to be significantly delayed. You guys should also know why players are writing in so I don't get why you don't know the cause either. Well, each patch usually touches dozens and dozens of different systems, so if something goes wrong, it can take a while to narrow down particular issues in order to get them fixed. That's a bit different than something called 'Known Shippable' A known shippable bug, is a bug that was found somewhere in the development cycle, but usually too late to fix for that same patch. The impact of the bug is considered not terrible enough to warrant fixing the bug and delaying the cycle, so it's a 'known shippable' and usually fixed the following patch. However, sometimes bugs can remain 'known shippable' until other dependencies are fixed. It's not great, but it's what's needed to prioritize bugs.
JuiceBoxP (EUNE)
: In august 2018 you guys mentioned reworks for Amumu morde and kayle... so here is kayle but what about amumu and mordekaiser?
> [{quoted}](name=JuiceBoxP,realm=EUNE,application-id=6WpmgL9O,discussion-id=AAFb2N75,comment-id=0002,timestamp=2019-02-15T00:53:58.830+0000) > > In august 2018 you guys mentioned reworks for Amumu morde and kayle... so here is kayle but what about amumu and mordekaiser? We have Mordekaiser coming up as a rework! We officially announced him not too long ago. Don't know about Amumu... sad mummy is sad. {{sticker:sg-soraka}}
  Rioter Comments
sébs (NA)
: It feels like it's been harder to climb cause I'm experiencing alot of smurfs in my game which often alters the Tier Average. I got demoted to Plat 3 immediately and in that game was matched up against a Silver 4 smurf. The Tier Average for that was Gold 1. Maybe it's just too early in the season right now to be playing with the amount of people on their smurf accounts.
> [{quoted}](name=sébs,realm=NA,application-id=6WpmgL9O,discussion-id=EwmEnhOi,comment-id=00080000,timestamp=2019-02-10T08:19:33.271+0000) > > It feels like it's been harder to climb cause I'm experiencing alot of smurfs in my game which often alters the Tier Average. I got demoted to Plat 3 immediately and in that game was matched up against a Silver 4 smurf. The Tier Average for that was Gold 1. Maybe it's just too early in the season right now to be playing with the amount of people on their smurf accounts. I would say anecdotally, the worst (or best depends on how you look at it) times to play ranked are right at the start of a season, and at the very end. You can get an extreme amount of variance in skill from players because it's the very beginning and everything's getting sorted out, and for the end, players are charging towards personal goals, possibly doing riskier trades/champ selections because they need to get just one more promotion with only 3 days left. Usually, after a few patches, everything's settling down, and you should be playing against people who mathematically are where they should be in order to improve.
Advacus (NA)
: Could you elaborate on the choices behind locking position trading? I just played a Yas game and was assigned mid and traded lanes with my top laner so that I could dodge a zed matchup (not that yas is bad into zed just didnt want that skill matchup) and once we won the game I found that the win didnt count toward my mid lp and was counted as top alone. While not the end of the world in terms of importance but I feel this is a poor side effect of the new ranked que, it punishes teams with better communication if your trying to climb in one roll. Anecdotally one of my favorite things about League is the position mind games of dodging bad matchups and finding good ones so thats why this sucks extra for a player like me.
> [{quoted}](name=Advacus,realm=NA,application-id=6WpmgL9O,discussion-id=EwmEnhOi,comment-id=0005,timestamp=2019-02-08T06:26:17.689+0000) > > Could you elaborate on the choices behind locking position trading? I just played a Yas game and was assigned mid and traded lanes with my top laner so that I could dodge a zed matchup (not that yas is bad into zed just didnt want that skill matchup) and once we won the game I found that the win didnt count toward my mid lp and was counted as top alone. While not the end of the world in terms of importance but I feel this is a poor side effect of the new ranked que, it punishes teams with better communication if your trying to climb in one roll. > > Anecdotally one of my favorite things about League is the position mind games of dodging bad matchups and finding good ones so thats why this sucks extra for a player like me. We're not the best team to answer that question, since we don't work on matchmaking at all (just keep the servers up that do matchmaking). You might have a more informed answer from the balance section of Boards. The best I can provide is that because you did in fact play top, you were increased in ranking due to where you were, instead of getting mid points for winning, when in fact you were in top lane. Think if you did that 100 times in a row, traded mid for top, your team won, and still your mid score kept on going up and up and up and up. When you finally got to play mid again, you could be rated significantly higher than you actually are, where you'd be unable to compete without having the skills for that MMR (again, assumptions. For all I know, you're the next Faker).
: ...5013 R3d logs at over 2 GB dating back to Dec. 2014 {{sticker:sg-ahri-1}}
> [{quoted}](name=Deep Terror Nami,realm=NA,application-id=6WpmgL9O,discussion-id=EwmEnhOi,comment-id=0002,timestamp=2019-02-08T00:09:02.627+0000) > > ...5013 R3d logs at over 2 GB dating back to Dec. 2014 > > {{sticker:sg-ahri-1}} Could be worse. My old desktop had over 20 gigs of logs from around 10k games. ...oops?
Sedirex (NA)
: I assume you guys are aware of the issue with pinging Baron and dragon, right? Is that something that can be fixed before the next patch?
> [{quoted}](name=Sedirex,realm=NA,application-id=6WpmgL9O,discussion-id=EwmEnhOi,comment-id=0001,timestamp=2019-02-08T00:07:04.221+0000) > > I assume you guys are aware of the issue with pinging Baron and dragon, right? Is that something that can be fixed before the next patch? For verification's sake, could you go into detail if you wouldn't mind! Want to make sure.
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Morgageddon

Level 189 (NA)
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