: Prynce is the best Rioter on the support team
: > [{quoted}](name=Prynce,realm=NA,application-id=yrc23zHg,discussion-id=eYHwvBt4,comment-id=0002,timestamp=2018-02-02T08:56:55.229+0000) > > I think I left around August-September 2017, but thanks for the shoutout my dude. {{champion:55}} WHAT? WHY??? :(
> [{quoted}](name=Akali is SO HOT,realm=NA,application-id=yrc23zHg,discussion-id=eYHwvBt4,comment-id=00020000,timestamp=2018-02-02T13:11:06.706+0000) > > WHAT? WHY??? > > :( It was just time to leave! School, new work, travels, dating.
: Prynce is the best Rioter on the support team
I think I left around August-September 2017, but thanks for the shoutout my dude. {{champion:55}}
: Xin Zhao Gameplay Update - To the Arena!
Will Xin Zhao still be ready to teach me how to be a man
: Skin exchange program
: You're fucking up if you're buying those on {{champion:110}} You should be buying {{item:3124}} {{item:3115}} {{item:3089}}
: You're fucking up if you're buying those on {{champion:110}} You should be buying {{item:3124}} {{item:3115}} {{item:3089}}
Dasdi96 (NA)
: So, burst>dps, dps>tank, and tank>burst.
Broporo (NA)
: Arcade Mode: Game Guide
When does the event end?
FisiCZech (EUNE)
: Secondary screen / adapter (Windows)
No, your best bet is to actually just set your secondary monitor as your main display. It is pretty straight forward and the most convenient, and there isn't a configuration with the client you can make for it to use your secondary monitor as the medium.
Hecatross (EUW)
: Solution to MB4/MB5 not working in windows creators update!!!
Derk235 (NA)
: FPS problems
Anytime a player installs a new graphics card, I'd always recommend making sure that they [**install the proper drivers for their new GPU**](http://www.nvidia.com/Download/index.aspx?lang=en-us) just in case that they haven't. If the issues still hang, contact me via a [**Tech Support Ticket**](https://support.riotgames.com/hc/en-us/requests/new)!
Redomic (NA)
: Need help. Game won't let me move.
This is an excellent example of packet loss/lag. The two options you have in front of you is to run through our [**CONNECTION GUIDE**](https://support.riotgames.com/hc/en-us/articles/201752664) or to hit me up in a [**Tech Support Ticket**](https://support.riotgames.com/hc/en-us/requests/new) and I'll investigate the matter with you.
: Need Help. Can't accept when a game is found.
This is most likely caused by intermittent connection issues between your client and our servers. Personally, I recommend that you [**Enable Low Spec Mode**](https://www.youtube.com/watch?v=_cq2vPiYULU) and going through our [**CONNECTION GUIDE**](https://support.riotgames.com/hc/en-us/articles/201752664) to better optimize your client connection. If the issues still persist, hit me up in a [**Tech Support Ticket**](https://support.riotgames.com/hc/en-us/requests/new)!
lleweL (NA)
: 144hz not working in fullscreen (MAC)
Just to be clear, do you mean to say that you're not getting 144 FPS while playing full-screen on your Mac? By any chance, are you on Mac OS Sierra 10.12.4?
: Actually, its showing the same problem! I do believe you did something on your end, however my end is not wanting to cooperate
Woah, that's weird. Hit me up in a [**Tech Support Ticket**](https://support.riotgames.com/hc/en-us/requests/new) and I'll look into this tomorrow when I get back in!
: Yes please help however you can!
Alrighty, I've applied the fixes to your account! Be sure to make new rune pages **BEFORE** you get into a game and be sure to stay away from special characters and moving the rune pages!
Dodsferd (NA)
: error 0xc0000005
The best way to verify if an antivirus *isn't* causing the issue is to **uninstall** it. You are definitely correct, 005 errors are often caused by antiviruses, but it can also be caused by a [**lack of administrative rights**](https://support.riotgames.com/hc/en-us/articles/204134104). If the issues stick, hit me up in a [**Tech Support Ticket**](https://support.riotgames.com/hc/en-us/requests/new)!
: That is exactly what's happening! Is there a hotfix or workaround to this already? Or is it still an anomaly?
Right now, there isn't a viable workaround that I can personally recommend players. The Creator Update is (arguably) recent, but I can tell you that our teams are definitely looking into the matter.
: Why is the lol PBE signups closed ??
The website is currently down for maintenance! While we investigate the matter, I recommend keeping your eyes peeled on our [**PBE Status Page**](http://status.pbe.leagueoflegends.com/#pbe) for when it'd be back up.
Oelyk (NA)
: On different Wifi, Stuck on authentication stage(can't log in)
It sounds like that connection you're on isn't allowing your client to contact our servers. I recommend checking out our [**CONNECTION GUIDE**](https://support.riotgames.com/hc/en-us/articles/201752664) to better optimize it during your stay there! If the issues persist, hit me up in a [**Tech Support Ticket**](https://support.riotgames.com/hc/en-us/requests/new) and I'll get right into investigating it!
: Random trinket issue.
This is pretty hard to speculate as I don't have much context/metadata about what OS you are on but by any chance, are you on Windows 10? Post Creators Update? We've had reports made by players where after this update was made to their computer, mouse bindings (MB4/MB5/Side Buttons) with League isn't working properly. If this does not apply to you, I'd recommend contacting me through a [**Tech Support Ticket**](https://support.riotgames.com/hc/en-us/requests/new)!
: PBE Error 500 (Something’s gone hextechnically wrong.)
The PBE Signup Site is currently down for maintenance while we investigate issues native to the website. During this time, players won't be able to sign up! As for a specific time when it would be done, I can't speculate on when, but definitely keep your eyes out on our [**PBE Status Page**](http://status.pbe.leagueoflegends.com/#pbe) for updates on the matter!
: Need help!
Hmmmm, with only this context, this does sound like traditional lag/packet loss. Personally, I'd recommend going through our [**CONNECTION GUIDE**](https://support.riotgames.com/hc/en-us/articles/201752664), but if the issues still persist, feel free to hit me up in a [**Tech Support Ticket**](https://support.riotgames.com/hc/en-us/requests/new).
: please help me !
Patching errors on the Legacy Client from 33-99% tell me that there may be some issues with your client contacting our server. I'd recommend making sure that your [**connection is optimized**](https://support.riotgames.com/hc/en-us/articles/201752664). Be sure to keep any active antiviruses disabled during this patching process!
: What's the chance of thew EUW player getting a PBE account?
Any player from NA, EUW or EUNE is eligible to be approved for the PBE server so (to a very certain extent), you have just as much chance as your EUNE/NA counterparts. However, as of right now, the PBE Signup page is currently down so players aren't able to sign up or create PBE accounts in general.
: Que won't pop on new client
Hmmmmm, it sounds like you may be experiencing some client issues. Those are some pretty solid steps, I like where you're heading, but I'd recommend making sure that you [**Enable Low Spec Mode**](https://www.youtube.com/watch?v=_cq2vPiYULU) to reduce the amount of animations that the client has to render, alongside with a [clean boot](https://support.riotgames.com/hc/en-us/articles/201761974#wq7).
: Fuckinggg im about to give up with this patch update
While it's at 0%, the patching process is stuck between either scanning your files or stuck with launching the patching process. I recommend that you configure your client with the proper [**administrative rights**](https://support.riotgames.com/hc/en-us/articles/204134104), it'd also help if you disabled any antivirus running in the background for the time being.
Thanks for your interest in the PBE Server! Due to many bugs with the website, we've currently shut it down (temporarily) while we investigate and make quality improvements. During this time, players won't be able to sign up for the PBE or create PBE accounts.
: Pbe
The PBE Signup page is currently down for maintenance! There have been plenty of reported bugs that we need to investigate before we have it back up, so for right now, players won't be able to sign up or create PBE Accounts.
: Rune Pages Corrupted ???
This is an issue on our side caused by the rearrangement of rune pages while in the Beta Client. If you write in a [**Tech Support Ticket**](https://support.riotgames.com/hc/en-us/requests/new), we can get you fixed right away. This will involve resetting your rune pages! If you want to see an immediate fix, just let me know as soon as you get this that you're okay with the reset !
: Usually my crashes happen just after coming out of a game. And just as a side note whenever i do come out of a game my client doesn't play sound... So in order for me to hear sound out of the client after i play a game i have to log off and then log back on Its not a huge deal for me but, it would be nice if I had a fix for that.
So if the **client** isn't playing sound, that tells me that there is possible client corruption, so a [reinstall of League of Legends with the proper administrative rights](https://support.riotgames.com/hc/en-us/articles/204134104#wq5) would be a pretty solid first step. However, if the problem can only be "fixed" by logging in and out of the computer (as opposed to the client) that tells me there could possibly be other factors involved, like 3rd party programs or (outdated) sound drivers. Because I was gone for a bit, I recommend (if they still persist post reinstall), that you write in a [**Tech Support Ticket**](https://support.riotgames.com/hc/en-us/requests/new) and personally request me and I'll continue this in a more private manner.
: So you are the reason why I cant just use Prynce. LOL I've been using the new client since it was in Alpha but I've not had any problems until recently. I was already playing before I experienced today's problems. My client crashed and I had to restart but once i restarted i had to troubleshoot my compatibility settings just to get the client to load (the settings worked fine before the crash). Once I finally loaded the client that's when i experienced my issues. I'm just a lil butt hurt about the low priority queue I was in. I just don't want to experience "League Detention" again especially when I didn't intend on dodging.
Sorry buddy, I am the one and only Prynce. I have heard I have evil twins that hop onto my tickets time to time though. In regards to crashing, (to be clear) does this occur before you load into the game or after? If I have the location, I can better help you !
: i like how you used doublelift as an example. that's great.
If he ever goes back to TSM, I'll make a new infographic. Till then....
Alkazel2 (NA)
: Riot's customer service is clearly top notch cause it's been at least about 12 hours and my ticket hasn't received even a look as far as I'm concerned. Getting awfully fed up with this crap, yo.
I am super sorry about the wait time, we're definitely trying our best to answer all requests as they come in! It does look like your request was responded to by LudusBonus today so if you have any follow ups, be sure to provide it there!
: Whenever I launch the game to go to the login screen I see the icon, loads for two seconds then dissapear and nothing happens no login screen. I know for a fact that when I downloaded the new client back then when legacy client was still there I had the same issue I had to delete the whole league file and go back on the old client wich worked perfectly fine. So yeah I open league> launch game > league of legend icons appear > then nothing no login screen Anybody got an idea how I can get to the login screen its been 4days I wana play so bad xD
Hmmmm, it sounds like your patching process is being interrupted. Because the client (as a whole) is sensitive to permissions and 3rd party programs while launching/patching/migrating, I recommend that players make sure that they are [**applying the most recent Windows updates and configuring their client with administrative rights**](https://support.riotgames.com/hc/en-us/articles/204134104), then a follow up with a [**clean boot**](https://support.riotgames.com/hc/en-us/articles/201761974#wq7)! Let me know how this fares!
Alkazel2 (NA)
: After champ select, I don't get a loading screen or anything, it just takes me back to the client page that has the reconnect button on it. Reconnect button, as it happens, doesn't do absolutely anything. This is also after about 5 hours of trying to update my client to 7.8. I'm honestly not sure what to do, because this means I can't play the game at all, especially when I'm trapped in game-limbo with a reconnect button that doesn't do shit.
Because this is an issue with loading game assets, this isn't a Beta Client issue, but this sounds like your computer is having an issue with kicking you into the game. To be quite honest, there is some context that we'll need, but I recommend that you write in a [**Tech Support Ticket**](https://support.riotgames.com/hc/en-us/requests/new) so you and I can personally investigate the matter!
: Since the death of the legacy client (or patch 7.8) which I'm pretty sure I downloaded at the same time, I have only been able to successfully login one time (Monday). Every time I try to log in, I get this error message: "An unexpected error occurred while logging in. Please try again. If this issue persists contact support at support.riotgames.com" I have tried the Hextech Repair Tool, which did nothing for me, and tried a full reinstall, which was when I was able to login on Moinday, but now I am getting this message again today (Wednesday). Please help!
This sounds more like a connection problem than anything, specifically a connection issue between your client and our servers. While we did have known issues with a faulty client causing this (which in this case, a reinstall will fix this), the best course of action to take right now is for you to follow our [**CONNECTION GUIDE**](https://support.riotgames.com/hc/en-us/articles/201752664) and to optimize your network!
: I accidentally deleted my leagueclient.exe file. Not just a shortcut, but the actual file that used to exist in my Riot Games folder. I've tried repairing LoL to get it back, but no matter how many times I do it the file doesn't come back, and I'm forced to launch league through the old launcher. Is there a way that I can fix this without having to uninstall/reinstall the game?
Nope! You can actually just launch League of Legends through the lol.launcher.admin.exe, and this will probably patch Legacy Client files. After this is completed, it should prompt you to migrate to the Beta Client, and doing so, should return the "deleted icon" back to your folder. If this doesn't work, then a reinstall is definitely your next best step. And for the record, I do encourage players to try this method to approach migration issues that can occur so you're totally okay!
: I've been using the Updated Client since the Beta, and just over the last few days, when I hover over a friend, It doesn't show me how far in game they are, what champ they are playing or anything. There is nothing. If I hover nothing happens, like the little thing to the side doesn't even pop up. Help please!
We've disabled this function as we are looking into a fix for issues related to this feature. You can keep track of the issue at our [**service status page**](http://status.leagueoflegends.com/?en_US#na)!
: I can launch my client after about 30 mins of doing compatibility tests.... now i've tried to queue twice both times my character list did not pop up... the first time when it failed i had to accept a 5 min block timer for not banning a champ (mind you i cannot see champs so that i can choose a champ to ban, nor can i see the champs that were already banned)... i waited the 5 mins switched my client to low performance mode and queued up again... no i can see who is being banned but i myself cannot see the champion list again i was chosen to ban and could not because i could not see any of the champion tiles... NOW I HAVE TO SIT THROUGH A 30 MIN QUEUE BAN BECAUSE OF SOMETHING THAT WAS NOT MY FAULT. So i chose to write this in the time that I am waiting to attempt again which i will be making a custom game and trying because I do not want to have my account punished due to a program error... mind you this is not the first time I've been punished due to a program error... pls fix this RIOT
The same thing happened to be when I first migrated to the Beta Client. Usually, this is caused by 3rd party programs or something affecting the client's ability to (literally) load the content. If you already toggled Low Spec Mode, I recommend a [**clean boot**](https://support.riotgames.com/hc/en-us/articles/201761974#wq7), just in case possible 3rd party programs were interfering with the client. P.S: I am pretty excited for your reply, can't help but notice our names are pretty similar.
: i cant see the status in game of my chat friends since 2 days.
This is a known issue as of the recent patch and we are looking into the matter!
: so i have been trying to help my friend the new client wen he downloads it wont let him play and some bug splat error comes up it was fine on the older version. I am having him do the repair tool on league to see if that works then i was goin to show him the Ice Ninja YT method he said worked for him hopfully that will help if the repair tool dosent work .if it dosent i willl come back here and hopefully will have more info on if he fixed it and and exactly what error it is wish me and him luck.
You're a solid friend! It looks like some troubleshooting has been done, if the issues persist, write in a [**Tech Support Ticket**](https://support.riotgames.com/hc/en-us/requests/new) and I'll pick up where you left off. Great work!
: > [{quoted}](name=Judge Jordy,realm=NA,application-id=osqw6G4M,discussion-id=4YAFyi4P,comment-id=004d,timestamp=2017-04-25T23:02:19.491+0000) > > when I start the new client it comes up saying "It loaded back to a previous patch and will try to get it updated" but then does not do anything, Its happened several times to me but I had no problems on the legacy client.. I'm having this same issue, has anyone found a solution to it yet?
Hmmmm, so when players are forced into legacy patches before they get into a game, this tells me that the current patch wasn't applied properly. Technically, forcing a repatch of the client should fix this! If the issues persist, write in a [**Tech Support Ticket**](https://support.riotgames.com/hc/en-us/requests/new) and I'll personally look into it! Definitely stay away from matchmade games until this issue is fixed!
: I am using Legacy client and I get no option to upgrade or anything. Looks the exact same it always as except now there is nothing but "Legacy Client is now Retired" windows everywhere......
It looks like you weren't prompted with the proper migration problems. Technically, a [reinstall League of Legends](https://support.riotgames.com/hc/en-us/articles/204134104#wq5) will force you to migrate. If that doesn't work, feel free to request more help from me through a [**Tech Support Ticket**](https://support.riotgames.com/hc/en-us/requests/new) !
KilljoyX (NA)
: I am unable to access my rune page on the current client. I get "Failed to save runebook due to corrupted Rune book" It only works on the old client.
These issues are often caused when players rearrange their rune pages in the Beta Client (fun fact, you can do this but it will bug it out). I can fix this for you, but you'll need to write in a [**Tech Support Ticket**](https://support.riotgames.com/hc/en-us/requests/new) as there are some things that need to be discussed first! Cheers.
: Hello, I would like to seek assistance with an issue I am having after the client updated yesterday. Yesterday, I have launched the old client through the start menu and it updated my client, everything worked fine and looked great, played one or two games and stopped. Today, however, I launched the game through the updated start menu shortcut and loaded up a ranked game, but the problems started. I first tried to alt+tab, but the client crashed. I reconnected, but there was no HUD and the cursor kept resetting to the center of the screen every 0.1s . No HUD is showing up at all: no esc menu, no shop, no kill feed, no on screen message, no minimap, and I can't move because my cursor resets its position. On another custom game, every time I open the shop, the game crashes. I tried to use the client repair tool, to no avail. The only thing that worked for me, so far, is to go in my riot games/league of legends folder and open lol.launcher.admin.exe . It will open the old client and take on the appearance of the new client. Loading into the game that way allows me to play as usual, but I feel like this is only a temporary solution. I am hesitant to reinstall the game, because (I think) I would lose the old client and be unable to play the game normally. Any help regarding this matter would be greatly appreciated Thanks!
This one sounds pretty tricky. We are aware of issue with players who Alt + Tab during loading experiencing technical issues. As a general rule of thumb, I do encourage players to stay away from behavior like this, but I know I do this quite a bit as well. Personally, I recommend a [repair on your client](https://support.riotgames.com/hc/en-us/articles/202969434-Patching-Issues#wq5). If the issues still persist, I recommend that you request that I, Prynce, look into this with a [**Tech Support Ticket**](https://support.riotgames.com/hc/en-us/requests/new). Cheers.
Vëë (NA)
: HELP! I updated to the new client, logging in with the account name and password I have ALWAYS had, I only have 1 account. The game told me to enter a summoner name in, so I did. Yordle Jihadist is my summoner name, It said that name was already taken, so I thought something was up, I entered this name you see me posting from, now my summoner is lvl 1 with no champs or runes or mastery!!!! My Yordle Jihadist Summoner name was lvl 30 with almost all champs and many many skins! Help guys! I have no idea how to fix this! I put in a ticket but its been a day and no response! Ive spent countless amounts of money and time on my account and I lost ALL my progress :(
It honestly sounds like you may be logging into the wrong account. Double check that you have the right region and make sure that you're absolutely using the correct credentials! If you are sure you're doing everything correctly, I recommend writing in a [**Account Recovery Ticket**](https://support.riotgames.com/hc/en-us/requests/new).
: make the buttons on the sides of mouses recognizable to the hotkey application so i can laugh again
For players experiencing issues with Side Buttons (MB4/MB5), this has been trending for Window 10 players who recently applied the Creator's Update to their computer. We're currently looking into the issue!
: Thank you for the honesty! Obviously, I hope it will be reintroduced in the new client. I understand certain features have priority over certain other features. This one seemed like a pretty simple thing to add, but I may be wrong. Thanks for the reply!
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