: This reply seems like a joke, but I experienced that Tali bug in a game of mine... the one that also crashed the Echo Fox game. Have you guys hot fixed this yet or should we still be cautious?
yep, issue is now hotfixed (hotfix went out shortly after you experienced the bug><) Let me know if something similar happens again and I'll look into it.
: Got kicked out of a game towards the end... can't get back in the game....
was there a taliyah or karthus jungle in your game?
: reconnect
It is probably related to content discussed in [this](https://boards.na.leagueoflegends.com/en/c/bug-report/sB4ucqXc-game-client-anti-cheat-changes-going-live) thread. I recommend reading through that and commenting there if problems continue.
: Game doesn't load after champ select and now it crashes after champs select
This is likely related to the content discussed in [this](https://boards.na.leagueoflegends.com/en/c/bug-report/sB4ucqXc-game-client-anti-cheat-changes-going-live) thread. I recommend reading through it and posting there if the problem continues.
Alab (NA)
: Can't connect to the game
Likely an issue related to content discussed in [this](https://boards.na.leagueoflegends.com/en/c/bug-report/sB4ucqXc-game-client-anti-cheat-changes-going-live) thread. I recommend reading through that and posting there if you continue to have problems.
Renko99 (NA)
: got five leaverbusters when league crashed
Likely an issue related to content discussed in [this](https://boards.na.leagueoflegends.com/en/c/bug-report/sB4ucqXc-game-client-anti-cheat-changes-going-live) thread. I recommend reading through that and posting there if you continue to have problems.
: Hotfix Didn't fix the issue for me still
Likely an issue related to content discussed in [this](https://boards.na.leagueoflegends.com/en/c/bug-report/sB4ucqXc-game-client-anti-cheat-changes-going-live) thread. I recommend reading through that and posting there if you continue to have problems.
: cant play the game.
Likely an issue related to content discussed in [this](https://boards.na.leagueoflegends.com/en/c/bug-report/sB4ucqXc-game-client-anti-cheat-changes-going-live) thread. I recommend reading through that and posting there if you continue to have problems.
: League disconnects in loading screen.
Likely an issue related to content discussed in [this](https://boards.na.leagueoflegends.com/en/c/bug-report/sB4ucqXc-game-client-anti-cheat-changes-going-live) thread. I recommend reading through that and posting there if you continue to have problems.
: What to do when i crash after champ select and wont let me reconnect
Likely an issue related to content discussed in [this](https://boards.na.leagueoflegends.com/en/c/bug-report/sB4ucqXc-game-client-anti-cheat-changes-going-live) thread. I recommend reading through that and posting there if you continue to have problems.
: [Crash]League of Legends refuses to work
Likely an issue related to content discussed in [this](https://boards.na.leagueoflegends.com/en/c/bug-report/sB4ucqXc-game-client-anti-cheat-changes-going-live) thread. I recommend reading through that and posting there if you continue to have problems.
: new patch loading screen stuck at 0 for about 5 mins
Likely an issue related to content discuss in [this](https://boards.na.leagueoflegends.com/en/c/bug-report/sB4ucqXc-game-client-anti-cheat-changes-going-live) thread. I recommend reading through that and posting there if you continue to have problems.
: what this is?
Likely a problem related to content discussed in [this](https://boards.na.leagueoflegends.com/en/c/bug-report/sB4ucqXc-game-client-anti-cheat-changes-going-live) thread. I recommend reading through that and posting there if you continue to have problems.
: Stuck on reconnect
Likely related to content described in [this](https://boards.na.leagueoflegends.com/en/c/bug-report/sB4ucqXc-game-client-anti-cheat-changes-going-live) thread. I recommend reading through that and posting there if you still have issues.
: what is this?
Likely related to content discussed in [this ](https://boards.na.leagueoflegends.com/en/c/bug-report/sB4ucqXc-game-client-anti-cheat-changes-going-live) thread. I recommend reading through that and posting there if you still have issues.
GinYoki (NA)
: Game Wont Load After Champ Select
Likely related to content described in [this](https://boards.na.leagueoflegends.com/en/c/bug-report/sB4ucqXc-game-client-anti-cheat-changes-going-live) thread. I recommend reading through that and posting there if you still have issues.
NocaNoha (EUNE)
: Loading screen/Queue problems and bugs
Issue should be resolved within 30 minutes (if not already). Let me know if the issue persists.
: 3rd game today league crashed
This is likely related to content described in [this](https://boards.na.leagueoflegends.com/en/c/bug-report/sB4ucqXc-game-client-anti-cheat-changes-going-live) thread. I would recommend reading through it and if you are still experiencing issues, post in that thread.
: i tried all the things you guys mentioned in that but nothing works. i try to install the latest rayzer synapse and uninstall it then but nothing works
posting in the other thread (if you haven't already) would be more valuable. The people who are equipped to help are monitoring that thread.
: Riot servers?
This issue is EUNE specific. We are aware of it and should have a fix within ~30 min. If you try again then and still have this problem please let me know. Sorry for the inconvenience ><
: Game not loading after champion select
It is likely a result of the content described in [this](https://boards.na.leagueoflegends.com/en/c/bug-report/sB4ucqXc-game-client-anti-cheat-changes-going-live) thread. I would recommend reading through that and then posting there
: Anyone's game crush like this today?
It is likely related to the content described in [this](https://boards.na.leagueoflegends.com/en/c/bug-report/sB4ucqXc-game-client-anti-cheat-changes-going-live) thread. I would recommend reading through that and posting there
: Unable to Patch
Can check this thread for more info if you are still having problems: https://boards.eune.leagueoflegends.com/en/c/help-support-en/X6V5Znfk-error-code-003-13th-june-2018
Renvin (EUW)
: I can't see health bars as I get into the game
do you play in full screen or windowed/borderless? This type of thing can crop up if you alt tab during loading screen. Playing in window/borderless mode typically helps with this.
: [GAME] The Game bugs out and doesn't Load Properly if you alt tab to check discord, etc..
Question for you: Do you play in full screen or windowed/borderless? These types of problems aren't necessarily specific to league, as this is a recurring issue that can manifest in many different ways. We can address a bunch of them, but then more will just show up as there are new graphics drivers etc. If you do want to be able to alt tab during loading, playing in windowed mode typically helps with that.
Ataraxas (NA)
: > [{quoted}](name=Riot Afic,realm=NA,application-id=LqLKtMpN,discussion-id=47snFW6H,comment-id=0003000000000000000000010000,timestamp=2018-06-05T22:15:43.130+0000) > > Did you have the option to remake that game? (If not that is the main thing that would stand out to me). From everything I see, it looks like that player just has a less reliable internet connection (had DCed in a game not too long ago as well). Hardest part here is figuring out the difference between a player who is just disconnecting from the internet and an actual bug that we might have =) Hey Afic! I was wondering if you could look into this very similar connection bug that's happening. Basically in the loading screen it states there is 0 ping and 0% for everyone. (The blue loading gif still works though.) Then after a long time of being like that everyone suddenly starts loading rapidly. I thought everyone was seeing the same thing but I was recently let known that it's just me. I made a thread about it here: https://boards.na.leagueoflegends.com/en/c/bug-report/sPjI2En5-0-ping-with-0-on-everyone-in-loading-screen and also found an old thread about it a few months ago through google: https://boards.euw.leagueoflegends.com/en/c/bug-reports-eu/zcfgpbi0-0-ping-at-loading-screen-and-0-for-everyone-and-then-dc Game link if you need it: https://matchhistory.na.leagueoflegends.com/en/#match-details/NA1/2805101981/201696587?tab=overview
Looked at logs of that game and didn't see anything out of the ordinary. Possible your computer was just being a bit slower at the time. Some (definitely not all) things that can affect loading: other things running in the background, alt tabbing before/during loading screen, not restarting your computer for a while, and lots of other things. If I understand correctly this didn't actually impact your ability to play the game though right? If it did, I can definitely look into this a bit more as a higher priority issue.
: > [{quoted}](name=Riot Afic,realm=NA,application-id=LqLKtMpN,discussion-id=E57pNRiU,comment-id=000100000000,timestamp=2018-06-11T21:14:36.458+0000) > > Not entirely sure, but as far as I know loss forgiven tends to be enabled when there are some larger internet or similar related problems that are affecting many players. > > It is possible that some ISPs had issues which were causing many players to have severely degraded experiences for example. Again, I don&#x27;t actually have too much context, but that is the type of thing that can happen in this situation. All good, thanks for the response. Do to your phrasing though, it sounds like loss forgiven has been used before. I don't play much ranked, but I'm still surprised I've never heard about this. Do you know when Loss Forgiveness was implemented? Like in Season 3 for example?
Don't remember specifically when, but it was a while ago (maybe ~3+ years?)
: I have an eror code 003 (Can't update the game)
also look here if you are having issues https://boards.eune.leagueoflegends.com/en/c/help-support-en/X6V5Znfk-error-code-003-13th-june-2018
: > [{quoted}](name=Riot Afic,realm=NA,application-id=LqLKtMpN,discussion-id=E57pNRiU,comment-id=0001,timestamp=2018-06-07T16:32:14.572+0000) > > Loss forgiven was enabled yesterday briefly. Rules for that are that the losing team won&#x27;t lose LP and winning team gains half. I&#x27;m not 100% sure on the reasoning of that but part of it is to mitigate LP inflation. So, was this just a small test done to gain some data on a new system implementation? It's very strange to have something like this happen without notifying players before hand, unless it's a secretive thing still in production.
Not entirely sure, but as far as I know loss forgiven tends to be enabled when there are some larger internet or similar related problems that are affecting many players. It is possible that some ISPs had issues which were causing many players to have severely degraded experiences for example. Again, I don't actually have too much context, but that is the type of thing that can happen in this situation.
: This is so frustrating... it is happening to me at least once a game sometimes twice. I look at my ping and fps and neither are spiking. I just lose control of my champion for about 5-6 seconds. In my last game I watched 3 of my own minions die while I stood under the enemy tower. I started taking turret shots, got question mark pinged by my adc, and watched thresh hook me. I could not move at all but I can see everything that is happening. This is now almost an every game occurrence. I dont have to reboot or get locked out of hte game... the game allows me to move after about 5 seconds. I have been playing on the same connection for years without any issues and with a rock steady ping at 63 ms. Help! Faceroll W
Just looked at some data from a few of your games, and it looks like you were experiencing some pretty heavy spikes of packet loss. That is almost always an issue with internet provider. My recommendation would be first to reset your router, and if that doesn't meaningfully improve things contact your internet provider about consistency of your connection.
Solby (NA)
: That first .DMP I linked was from the exact moment I got DCed in that first game because I went in to a fresh game to capture a good log for you. I went ahead and played another game tonight and tried to create a dump file as close as possible to the drop time for tonight's game. It happened around the 6 minute mark tonight. Here is the file: https://www.filemail.com/d/ugahskqudrtqjem I also grabbed the R3dlog file from tonight's game for you. Here is the pastebin for that one as well: https://pastebin.com/yCuHY02Y The disconnect happened and Renekton got his first kill on me as the result so that should be a pretty good milestone for seeing the area of the game time that it happened. I believe it was 5.5-6 minutes into the game. Hopefully this helps :)
Just looked through a bunch of your logs, and unfortunately as far as I can tell it simply looks like you are having standard connectivity issues. The most common source of this type of problem is your internet provider having inconsistent service. In a bunch of your games, I was noticed pretty substantial spikes of packet loss, which seemed to persist for extended periods of time(10+ seconds), which would explain the symptoms you described. My recommendation would be to contact your internet provider and see if they could sort out their consistency, as nobody wants to play online games when internet connectivity is an issue. Sorry I don't have better news for you, but it looks like this is most likely related to the wonderful complexity that is the internet
Solby (NA)
: It's a staggered disconnect. First I realize I am no longer in control of my character as right clicking and using abilities are no longer registering. Then, while I am no longer able to input any commands, I can still watch the other 9 players perform actions for a solid 15-20 seconds. After those 15-20 seconds it goes to a classic disconnect where every character and NPC is just idling in place and eventually the "Attempting to reconnect" prompt pops up. About 50% of the time when the attempting to reconnect prompt happens, the game will auto reconnect within seconds. The other half of the time it results in having to use task manager to shut down the game because just force closing the game causes the client to not realize I am in a game still and it doesn't give me the option to go back into the game unless I fully dump the client and restart LoL from the executable. Hope this helps.
this does, I should get a chance to more meaningfully look into this tomorrow. One thing that would help is repeating the above process the moment you are disconnecting/lagging/whatever (the timing of it is actually EXTREMELY important). The other thing that would help figure out the issue is if you could provide an r3d log of a game where this happens. Copy pasting steps on how to do that from another post (sorry for potential bad formatting!): a. Navigate to the folder where you have League installed on your computer. For me it is: Local Disk (C:)/Riot Games/League of Legends b. Navigate to Logs c. Navigate to GameLogs. For me it looks like this: Local Disk (C:)/Riot Games/League of Legends/Logs/GameLogs d. Open up the most recent folder (you can sort by date modified to find the most recent one), and open the text document that ends in 'r3dlog' e. Copy the text document to your clipboard (hotkey shortcut is press ctrl+a and then ctrl+c f. Paste this to pastebin. Go to https://pastebin.com. Click in the text box just below ‘New Paste’ and press ctrl+v g. Click the ‘Create New Paste’ button towards the bottom left of the screen , and then copy the URL from your browser. Here is what an example url will look like: https://pastebin.com/t1t93uZK h. Provide that URL in your post
Solby (NA)
: Been having a 100% chance to drop in my games since the last major patch, at least once per game. Have been desperate to fix it and couldn't find any solutions anywhere. Followed the directions linked in this thread. Hopefully my problem is related to the one you're trying to troubleshoot and it benefits us both. https://www.filemail.com/d/tmmgacnmkvsxyfv
How is the drop happening? Are you disconnecting and then getting booted to the client? Is the game freezing? Describe what you see leading up to you dropping. I'll try and look into this today to see if it something specific with you or a bigger problem.
: > [{quoted}](name=Riot Afic,realm=NA,application-id=LqLKtMpN,discussion-id=LWYEdcRP,comment-id=0003,timestamp=2018-06-06T21:28:14.344+0000) > > Looks to me like this is a result of the soraka E silence being applied every server tick (basically it isn&#x27;t a 100% consistent thing. If you are resurrecting from a GA, soraka places her E over your corpse, you will be able to spam flash and flash before you get silenced. Same thing here). Pretty sure the amumu walks into the silence zone, and shortly after walking in (before the silence is applied) he casts his bandage toss. Out of curiosity, is there a reason silence zones aren't coded in a way that it checks if you're in one and then denies you the effect if you are? It seems odd, given that there are grounded zones as well which I'm guessing would have this same edge-case functionality that probably isn't ideal. I'm guessing it's just that those sorts of abilities are slightly newer additions, and infrequent enough that this edge-case has been allowed to persist?
probably because of deep rooted game flow/design decisions that made the most sense at the time. I assume it would take a non trivial amount of work to redo how these types of systems interact.
: 9 lp???
Loss forgiven was enabled yesterday briefly. Rules for that are that the losing team won't lose LP and winning team gains half. I'm not 100% sure on the reasoning of that but part of it is to mitigate LP inflation.
: Server tick rate is such an underconsidered part of what makes online games feel smooth or not (sometimes more so than latency). RuneScape is IMO a super solid base game but the tick rate is 0.6s which feels incredibly sluggish when doing anything contingent on slow timing. Not sure really where I was going with this but I think it's a pretty important part of what makes mechanics in league work the way they do.
I assume there are quite a few reasons (one of them probably being performance related) but I don't know the details.
: > [{quoted}](name=Riot Afic,realm=NA,application-id=LqLKtMpN,discussion-id=LWYEdcRP,comment-id=0003,timestamp=2018-06-06T21:28:14.344+0000) > > Looks to me like this is a result of the soraka E silence being applied every server tick (basically it isn&#x27;t a 100% consistent thing. If you are resurrecting from a GA, soraka places her E over your corpse, you will be able to spam flash and flash before you get silenced. Same thing here). Pretty sure the amumu walks into the silence zone, and shortly after walking in (before the silence is applied) he casts his bandage toss. Are you sure Soraka E is applied _every_ server tick? It really seems like it's much less frequent. Most ground-targeted lingering AOE effects like this do a good job of almost instantly applying their effects, look at Cass's Miasma, Singed's Mega Adhesive, or Viktor's Gravity Field. I'm almost certain Soraka's E updated much less frequently than other skills.
not sure of the specifics, but ya it updates on some cadence, which is what caused this to happen
kaisaa (EUNE)
: Amumu used his skill in the Soraka's E
Looks to me like this is a result of the soraka E silence being applied every server tick (basically it isn't a 100% consistent thing. If you are resurrecting from a GA, soraka places her E over your corpse, you will be able to spam flash and flash before you get silenced. Same thing here). Pretty sure the amumu walks into the silence zone, and shortly after walking in (before the silence is applied) he casts his bandage toss.
Vesoler (NA)
: Azir E not working correctly?
I believe you get an extra CHARGE of your W, not a soldier immediately spawning
: I've had this problem for months. For a while, my game crashed every time 5-10 minutes into matches. I don't know how to open up task manager on a macbook. I've also noticed that when a game starts, the League of legends app stays open in the background. I'm unable to minimize the screen, so I have to drag it all the way down to the bottom. I think this has fixed the problem for me, but who knows.... I've had it go away and come back. It also only seems to happen on my main account (as weird as this sounds). I've played on alternate accounts and had almost no problems whatsoever. Another thing - If you're running into this issue on an apple product, close every single tab you have besides League. I found this greatly reduces the amount of crashes. If possible, try not to have any other tabs open in champ select either.
what operating system are you running on? If it is High Sierra there is a different issue there that has similar symptoms to what you are describing. This is a muuuuch trickier issue to solve, as it is more related to mac stuff than it is league stuff (that's my vague understanding of it at least)
: > [{quoted}](name=Riot Afic,realm=NA,application-id=LqLKtMpN,discussion-id=P3Zuk4JU,comment-id=00040000000100000000,timestamp=2018-06-05T23:54:05.858+0000) > > No problem! Glad it is resolved and you can get back to playing league without fps related issues =) > > Feel free to reach out to me if you run into any future issues. Happy to help figure out what is going wrong Is this being addressed in regards to losses incurred in ranked by the bugs, people reported for "afking", and any other "fringe" cases that affected peoples accounts/ratings?
Unfortunately I don't think we would be able to meaningfully distinguish between this hard freezing and actual afking (reason it got flagged in the first case). My understanding of it is that we generally aren't able to/don't do retroactive loss forgiven type stuff (I'm not on the team that handles that stuff so I actually have very little visibility here). My big recommendation is if anyone receives harsher penalties other than just losing some games (like temp bans or something like that) put in a player support ticket and link to either this thread or the previous one that identified the freezing issue. If THAT doesn't work, post here again and I'll speak with them to try and figure out how/why things are.
: So I sort of face palmed at the idea of my Discord Overlay causing the issue since I've had it on for so long at this point. When I turned it off, the next game I was in I didn't run into the issue until the end (Was a short twenty odd or so minute game.) I closed my Razer Cortex fully (Which is supposed to help not cause problems ironically) and played another and saw none of my issues pop up. The only thing I didn't disable was my AVG, but mainly because I already have League whitelisted because of a prior problem way back so I don't see AVG causing too big of a fuss. Totally fixed? I can't say for certain with just two games with those changes but to be frank if in the long run the problem becomes less frequent then it can be then I'm pleased. Still can't thank you enough for all the help and attention to this problem!
No problem! Glad it is resolved and you can get back to playing league without fps related issues =) Feel free to reach out to me if you run into any future issues. Happy to help figure out what is going wrong
Ataraxas (NA)
: > [{quoted}](name=Riot Afic,realm=NA,application-id=LqLKtMpN,discussion-id=47snFW6H,comment-id=00030000000000000000,timestamp=2018-06-05T00:35:33.741+0000) > > Ok, just looked at server logs from your game. It appears that in the case of this game it was similar symptoms (disconnecting at start of the game) caused by something entirely different. We have a separate fix that we hope will address this issue that we are looking to push out live tonight. If this is still occurring tomorrow please let me know. Thanks for bearing with us and sorry for the issues &gt;&lt; Hello again! I've recently had a game in which one of my teammates left during champion select but the game started anyway. This made the game a 4v5 which we easily would have won had it been a a 5v5. Losing that game was quite frustrating, could you look into it? Thanks! :) Game Link: https://matchhistory.na.leagueoflegends.com/en/#match-details/NA1/2799591686/201696587?tab=overview
Did you have the option to remake that game? (If not that is the main thing that would stand out to me). From everything I see, it looks like that player just has a less reliable internet connection (had DCed in a game not too long ago as well). Hardest part here is figuring out the difference between a player who is just disconnecting from the internet and an actual bug that we might have =)
: No problem~! And thank you for being on this!{{sticker:slayer-jinx-catface}}
woops, just responded to myself instead of responding to your post. pinging this so you see my other response
: cool, thanks for this! Going to forward it to an engineer and get back to you once I know more
So it looks like the problem isn't related to the same issue as the freeze from yesterday. I did notice you have quite a few things running with league (DiscordHook - overlay from Discord injected into the game, Razer Cortex - FPS monitor/tracker from Razer injected into the game, AVG anti-virus library), so it might be worth disabling them 1 at a time to see if that improves the problem.
: > [{quoted}](name=Riot Afic,realm=NA,application-id=LqLKtMpN,discussion-id=P3Zuk4JU,comment-id=00020000,timestamp=2018-06-05T18:20:51.888+0000) > > how long is a while? Sounds like the issue you are having is completely different. since the new patch came out. the support dude i talked to said a lot of people were having the issue. i have to force close the client and restart it after the game freezes. heres my first ticket number too. #34942136 and #34942913
when you say the game 'crashed' on you do you mean that you got a bug splat or something else? If your game is freezing, if you could follow the steps outlined [here](https://boards.na.leagueoflegends.com/en/c/bug-report/P3Zuk4JU-if-your-game-is-freezing-at-5-10-minutes-look-here) that would help us track down the issue.
: Hello Riot Afic, it is I. So when the servers came back I decided to play a few games and the problem was still there. Of course like a strange sickness, it started off with just very small stutters in the first game up to the point where everything I tried to do had a delay to it in the last one where I got the DMP file for ya. I hope it can help figure out what the issue could be, for everyone suffering something of the sorts. https://fil.email/xwSnY1ow
cool, thanks for this! Going to forward it to an engineer and get back to you once I know more
: had the issue for awhile now talked to riot support twice and nothing seems to work. the game crashed on me again last night. at least it wasn't ranked but still frustrating. i have done a clean install of both my graphics drivers and reinstalled the game and it doesn't fix anything.. here is my most recent ticket number that is still currently open #34975208
how long is a while? Sounds like the issue you are having is completely different.
: I, too, was experiencing the freezing which required me to force quit the game, but last night it was replaced by what I think was the same issue as OPs. Can we all just dump our stuff in this thread after maintenance, Afic?
I created a new stickied thread [here](https://boards.na.leagueoflegends.com/en/c/bug-report/P3Zuk4JU-if-your-game-is-freezing-at-5-10-minutes-look-here) which would be preferred just so we can have everything in one place.
: > [{quoted}](name=Riot Afic,realm=NA,application-id=LqLKtMpN,discussion-id=Twbpugxv,comment-id=0001,timestamp=2018-06-05T08:12:35.406+0000) > > We recently addressed the issue of the game freezing (but as you mentioned this is different than yours). I&#x27;ll take a look at this tomorrow morning when I get into the office. Think I saw at least one other report of a similar issue to what you describe, so I will hopefully be able to at least give you more info. Thank you so much! As I noted I think it might have been something to do with the recent Windows 10 update. I kept ignoring it for a while and it wasn't until after I broke down and let it go through that I noticed the problems with League. Either way, thank you and I'll be checking back for updates when you post them.
Ok, so there is probably a similar-ish issue to the one we were seeing before. If you could follow these steps it would really help us track down the root cause of the freezes. 1. When the issue occurs, open up task manager (ctrl + alt + del, and then select task manager) 2. Right click the process that says ‘League of Legends (TM) Client’ and click ‘Create dump file’. This will take a few moments. 3. Copy the link and navigate to the folder. For me it looks like this: C:\Users\acohen\AppData\Local\Temp\League of Legends.DMP I would want to go to C:\Users\acohen\AppData\Local\Temp\ in windows explorer 4. Go to https://www.filemail.com/ select ‘Send as link’ (next to send as email towards the middle), and click the Add Files button. Navigate to the DMP file from above, and then click ‘Send’. You will be prompted with another window, where you click ‘Send’ again. (This will take a little while). 5. You will be provided with a link, which will lead us to the file you just uploaded. Copy/paste that link in this thread.
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Riot Afic

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