Wombo Jax (EUW)
: Mind helping me as well buddy? Kinda suffering now that I have free time but no way to spend it without LoL :[
Hello, reading through the things you've posted about your problem I don't think it's the same exact problem most of the other people had - the fact that you're sometimes able to log in after waiting a while, and when you're in not seeing a lot of client panels / information suggests your game client is having trouble establishing and keeping an LCDS connection. It also sounds like you don't get the "Unable to connect to the Authentication service" error message either from what I've read. Does it just sit at authenticating (with a spinner) forever? (correct any of this if I'm wrong). LCDS and platform connections aren't my expertise, you would might be better off creating a support ticket at support.riotgames.com for this one. Sorry I can't help more :(
Pyvoo (NA)
: Unable to connect to the authentication service
Hey guys, after some further troubleshooting with another player I believe we've fixed the issue, give it another shot.
Wombo Jax (EUW)
: Unable to connect to authentication
After working with another player I believe we've resolved this issue, please try again.
: No problem, I appreciate the help.
Add me in game (Riot Daguava) and we can talk a bit :)
: No problem, I appreciate the help.
Ok, I've applied the change - can you attempt another login in about 3 minutes? If it fails, we'll look at logs again - instead of telling you which exact file, based on what you've sent me, send me the fourth file from the bottom if your login fails, I think that'll be the one I want.
: No problem, I appreciate the help.
It looks like the test change helped a lot from those logs, give me a few minutes to get approval for the final change and then I'll see where we're at. I'll let you know when to try again :)
: No problem, I appreciate the help.
Thank you, could I get the contents of 2017-12-26T11-51-46_3210_LeagueClient.log please?
: No problem, I appreciate the help.
I think you sent me the wrong file, could you send me the list of all files in the folder like you did the first time, and then I'll tell you which one to paste?
: > [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=00010000000000000000000000010000000000000001,timestamp=2017-12-26T19:44:58.302+0000) > > Ok, I have pushed through a test change - in 5 minutes I need you to try to log in again. I expect that it will still fail, but might fail a little differently. > > If it fails, I need the newest log file that it generates. In that same LeagueClient Logs folder, there will be a newer file that ends with the words LeagueClient (it should be the bottom most one). > > In 5 minutes give logging in a shot, and then give me a paste of that new file. Will do! Thanks for everything!
: > [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=000100000000000000000000000100000000,timestamp=2017-12-26T19:29:26.046+0000) > > Those logs confirm you've got the problem I'm looking to solve - I'm going to work on making a change, hold on for a few minutes. I will send you another reply with instructions when we're ready for the next test (might be about 10 min) Okay thank you so much! Been dying to play league all break haha
Ok, I have pushed through a test change - in 5 minutes I need you to try to log in again. I expect that it will still fail, but might fail a little differently. If it fails, I need the newest log file that it generates. In that same LeagueClient Logs folder, there will be a newer file that ends with the words LeagueClient (it should be the bottom most one). In 5 minutes give logging in a shot, and then give me a paste of that new file.
: > [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=000100000000000000000000000100000000,timestamp=2017-12-26T19:29:26.046+0000) > > Those logs confirm you've got the problem I'm looking to solve - I'm going to work on making a change, hold on for a few minutes. I will send you another reply with instructions when we're ready for the next test (might be about 10 min) Okay thank you so much! Been dying to play league all break haha
hang tight for a little bit yet, working on getting the go-ahead to make the change.
: > [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=0001000000000000000000000001,timestamp=2017-12-26T19:20:02.055+0000) > > Could you create a paste with the contents of 2017-12-26T10-09-16_3032_LeagueClient.log from that folder please? https://pastebin.com/GFJXjwh2
Those logs confirm you've got the problem I'm looking to solve - I'm going to work on making a change, hold on for a few minutes. I will send you another reply with instructions when we're ready for the next test (might be about 10 min)
: > [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=00010000000000000000,timestamp=2017-12-26T19:11:57.064+0000) > > For Mac, open your file browser (finder). > On the left side click Applications. > Scroll down to League of Legends. > Right click League and choose "Show Package Contents". > Now navigate through Contents->LoL->Logs->LeagueClient Logs and that should be the right place. https://pastebin.com/s2pdcGpY
Could you create a paste with the contents of 2017-12-26T10-09-16_3032_LeagueClient.log from that folder please?
: > [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=000100000000,timestamp=2017-12-26T18:58:41.189+0000) > > Cool, lets get this show on the road :) > > To get started, could you get me your most recent LeagueClient log? > > It should here C:\Riot Games\League of Legends\Logs\LeagueClient Logs > if you used the default league installation location. > > In that folder, sort your files to find the ones most recently created, and then find the file ending with LeagueClient (not LeagueClientUx). > > Throw that into a pastebin.com paste and send me the link. This will help me confirm you have the exact problem I'm looking for, and then we can try some changes. > > (also if you have the league friends mobile app, I sent you an invite, we can message quicker on that if it works). Im on a MacBook Air how do I get to that location and I don't have messenger let me download it real quick
For Mac, open your file browser (finder). On the left side click Applications. Scroll down to League of Legends. Right click League and choose "Show Package Contents". Now navigate through Contents->LoL->Logs->LeagueClient Logs and that should be the right place.
: > [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=0001,timestamp=2017-12-26T18:36:29.955+0000) > > If either of you are around, are still getting "Unable to connect to the authentication service", and have about 30 minutes to help me try something related to narrowing down this issue please let me know - There's something I'd like to try to get some more information, but I haven't had anyone I can work with who can help me reliably reproduce the problem. Im here!
Cool, lets get this show on the road :) To get started, could you get me your most recent LeagueClient log? It should here C:\Riot Games\League of Legends\Logs\LeagueClient Logs if you used the default league installation location. In that folder, sort your files to find the ones most recently created, and then find the file ending with LeagueClient (not LeagueClientUx). Throw that into a pastebin.com paste and send me the link. This will help me confirm you have the exact problem I'm looking for, and then we can try some changes. (also if you have the league friends mobile app, I sent you an invite, we can message quicker on that if it works).
: > [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=vEXdFW5c,comment-id=0000,timestamp=2017-12-26T03:34:00.171+0000) > > Hello, I help maintain the authentication service that error message is talking about, we've gotten a few reports of this happening to various people. > > We are having a rough time finding anything wrong on our end that would cause this issue (it's only happening to a small number of players) - would you be able to tell me what antivirus programs you have installed on your computer? > > Could I also get what windows version you're using, as well as which ISP you use for internet? thanks for you to help me solving this question. I'm in Canada. So my ISP is Rogers I don't have any antivirus programs. my Windows version is Win 10 home & Pro
Hello, if you're still around and have 30 minutes to help me try something, send me a reply - there's something I'd like to try to narrow this issue down, but I need help from someone experiencing the issue so I can get logs each time I make a change.
: Unable to connect to the authentication service
If either of you are around, are still getting "Unable to connect to the authentication service", and have about 30 minutes to help me try something related to narrowing down this issue please let me know - There's something I'd like to try to get some more information, but I haven't had anyone I can work with who can help me reliably reproduce the problem.
Pyvoo (NA)
: I saw a bunch of text
After getting a few more reports so far it seems like it's not the antivirus that matters, but may only be happening on some windows 10 installations. I need to look through some more reports to see if the trend continues. It's possible a new windows update went out that broke something.
DeltaTP (NA)
: Help me please
Can everyone here list the version of windows they're using, all installed antivirus products, and the name of their ISPs? A couple people have reported this and we haven't changed anything on our authentication services, so we're trying to determine if it's due to a bad antivirus update.
Pyvoo (NA)
: I disabled avg and tried to log on but it doesnt work
Darn, as another quick check can you try loading https://auth.riotgames.com/.well-known/openid-configuration in your web browser. It should just look like a bunch of configuration text if it loads correctly.
Pyvoo (NA)
: i use avg using windows 10 Spectrum
> [{quoted}](name=W1Kung,realm=NA,application-id=osqw6G4M,discussion-id=FWtFX4Wl,comment-id=00000000,timestamp=2017-12-26T03:48:56.605+0000) > > i use avg > using windows 10 > Spectrum we MAY be on to something here, is there a way you can temporarily disable AVG for a bit and try again? Please let me know the outcome of this.
Pyvoo (NA)
: Unable to connect to the authentication service
Hello, I help maintain the authentication service that error message is talking about, we've gotten a few reports of this happening to various people. We are having a rough time finding anything wrong on our end that would cause this issue (it's only happening to a small number of players) - would you be able to tell me what antivirus programs you have installed on your computer? Could I also get what windows version you're using, as well as which ISP you use for internet?
: Unable to connect to the authentication service. Somebody help me!!!
Hello, I help maintain the authentication service that error message is talking about, we've gotten a few reports of this happening to various people. We are having a rough time finding anything wrong on our end that would cause this issue (it's only happening to a small number of players) - would you be able to tell me what antivirus programs you have installed on your computer? Could I also get what windows version you're using, as well as which ISP you use for internet?
: unable to connect to the authentication service
We've gotten a few reports of this happening to various people and are having a rough time finding anything wrong on our end - would you be able to tell me what antivirus programs you, your brother, and cousins have installed on your computers?
: You're now a Rioter. What's the first (reasonable/semi-reasonable) thing you do?
C9 Goo (NA)
: Yes. Just got fixed for me :){{sticker:slayer-pantheon-popcorn}}
Good to hear, appreciate the confirmation (and patience!)
Warpaint (OCE)
: Unable to connect to the login server
We are finishing up the initial rollout of the fix (wrapping up LAN, LAS, and BR now.) If the problem has been fixed for you please let me know.
: > [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=UTyIhoA1,comment-id=001900010000,timestamp=2017-07-13T07:33:51.894+0000) > > Not sure when exactly this will be ready, but I will post back here when we think things are good to go. Thanks Daguava.
Can any affected NA and OCE players please let me know if things are better?
ServerBC (NA)
: Approximately how long until it gets fix?
Not sure when exactly this will be ready, but I will post back here when we think things are good to go.
Warpaint (OCE)
: Unable to connect to the login server
We believe we've found the cause and are working on rolling out some changes now.
tysup (NA)
: Sick of this, I'm uninstalling...
Pro-tip: Have an entire computer dedicated exclusively to League. The second you play anything else or use any other program, that computer is instantly tainted and it's time to get a new one.
: Riot's Biggest Nerf yet
I play an unhealthy amount of aram, but the second I read of the Poro health nerf, I knew that Riot had finally gone too far.
cluvie (NA)
: PSA: Scams making the rounds again!
Appreciate you going this in-depth with the topic - you're spot on and saving a lot of people <3
: Trainers hate him!
( ͡° ͜ʖ ͡°)
: That film was... http://img02.deviantart.net/2f4e/i/2016/038/f/7/jhin_meme_by_mikouchan-d9qyb6a.png Especially because the title has four words in it.
Wait a minute.... you... oh dear god.
: What kind of watch does Jhin own?
The joke itself was k. But the pacha edit made me kek.
: Ah, I have fixed it on google chrome by deleting the cookies for it. > -Go to the settings for Google Chrome > -Open advanced settings > -Go to privacy > -Go to content settings > -Go to all cookies and site data > -Search for the league website(s) > -Delete the cookies Hope this helped for peeps who have this problem, cheers!
Hey BlazingFlares, Appreciate you pointing this out, due to a misconfiguration a cookie wasn't getting properly deleted for a short time after a server transition earlier in the day. This has since been fixed and logout should work as expected :)
pippas (EUNE)
: problem with lol .... SOS!!HELP!!
I've had this problem before, your Nvidia graphics card driver thinks you want to run the game in 3d mode. Don't remember specifically how to disable it, but there's some Nvidia control panel you can open, and if you disable stereoscopic 3d mode there, you "should" be good to go.
: How tanks think their fights look like
As a Garen main, I would like to think my tank fights look a little more like an epic beyblade duel.
Jueri (NA)
: _"In early playtests, we had his V-neck going to the bottom of his pecs, but during internal testing a few Rioters gave the feedback that the V-neck needed to reveal more, **to go deeper**. They wanted all the Taric they could get. **So deeper we went**."_ I feel like I read something _~~dirty~~_ magnificent
Something... Truly Outrageous, if you will {{champion:44}}
: There are only 2 times it is okay to say GG EZ. 1) You lost the game, and you say "GG EZ" as a joke. 2) An Ezreal player, either on your team or the enemy team, did well enough that you want to say "GG Ez." (Though you shouldn't do this one because it will be misunderstood, haha.)
I secretly hope this is what people mean every time, and then there are no Ezreals :(
: "dont end"
I hate it when people ask me not to end, to me it demonstrates a complete lack of empathy. If it's to the point where the game is obviously over, I don't ever see any point in drawing it out. It's not fair, and it's just bad sportsmanship.
: Not even the pros can say no. https://youtu.be/HumfzOQMs7A
[Even the forum agrees](http://i.imgur.com/6cAQb1W.png) You have to take the snowball
: When you see a Bard portal, and you just have to take it even though it is a bad idea
I feel the same way with ARAM snowballs > If the snowball hits, you must commit
: Who's the best Azir player at Riot?
Entius (NA)
: Which one do you hate more, Teemo laugh{{champion:17}} or Lux laugh{{champion:99}} ?
I sit across from someone who has the Teemo laugh as their text message sound. I want that phone dead.
: For Software Engineers I'm a middle schooler interested in game development. Are there any tools or programs that you would recommend. Also what skills should i start to learn
I started my software engineering journey in middle school as well, and I started with website design. I was really interested with making websites about things I liked at the time, so I was able to improve my coding abilities with things that interested me. I slowly added new techniques, server side code, client side, etc, and quickly grew into a lot of other areas. Web stuff held my interest because it was really easy to add a graphical element to what I was doing. Making something that was strictly code didn't hold my interest as much.
: Are you still a scrub?
Milix (EUW)
: @Software Engineers Have you completed University/College or are you taking a gap/work placement year?
I'm at Riot for a 3 month internship during the summer. If all goes well, I will finish up my last semester and come back full time afterwards.
: Did you go into the internship process feeling confident that you would have a good shot at being selected? Because compared to what you guys have accomplished, I feel like I would have no chance at all.......gotta go build up my resume!!
I thought there was no way they would ever hire me, but gave it my best shot regardless. And then I became Rito.
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Riot Daguava

Level 155 (NA)
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