: [GAMEPLAY] Kennen Ult Bug
Hi! I'm checking in to confirm if this is something that you're still experiencing; if so, could you provide me with your [Dxdiag](https://support.riotgames.com/hc/en-us/articles/201752674-Network-System-and-League-of-Legends-Logs#wq5)? It's likely that this problem is being impacted by one or more components within your system, so getting an understanding of what you're using will help us to focus our testing around this. Thanks!
: I checked the updates and everything is up to date. I edited some of the settings and everything, but I tried to run the client install again and it didn't work.
Hey there! I'm trying to get some more details around systems that're experiencing this problem, and I'd like to ask if you could provide me with some additional information from your machine. For starters, I'd like to ask you to provide me with [a Dxdiag ](https://support.riotgames.com/hc/en-us/articles/201752674-Network-System-and-League-of-Legends-Logs#wq5), which'll help get us some specific details about your config. I'd also like to ask if you could run through the following steps for me; this process will generate a log file for us to better understand what's happening with the installer when the failure occurs: 1. Open the Run window; this can be done by opening up the start menu and typing in **Run** and pressing Enter. Alternatively, you can open this by pressing the Windows Key + R. 2. In the Run window, type in **regedit** and press Enter. This should open up the Registry Editor window. 3. In the drop down tree on the left-side of the Registry Editor window, expand HKEY_LOCAL_MACHINE, followed by SOFTWARE -> Policies -> Microsoft -> Windows. When you're done, your Editor window should look like [this](http://i.imgur.com/lHZTtT9.jpg?1). 4. Right-Click on the "Windows" Folder, and select "New" -> "Key", which will create a new folder within the "Windows" dropdown. Right-click this new folder and rename it to **Installer**. Once that's complete, your Editor should look like [this](http://i.imgur.com/gUTkeWf.jpg?1). 5. Click on the new "Installer" folder that you just created, and in the right-side of the Editor window, right-click and select New -> String Value, which will create an entry on the right-side of the window named "New Value #1." Right-click and select "Rename," and change the entry's name to **Logging.** Similarly, right-click on the now-named "Logging" entry and select Modify. In the "Edit String" window that appears, enter **voicewarmupx**. When you're done, your window should look like [this](http://imgur.com/3Ar3ndw). 6. Close the Registry Editor window. Open up a command line prompt as an Administrator by pressing the Windows Key + X, and selecting "Command Prompt (Admin)". If for some reason this doesn't work, you can also do this by opening the start menu, typing in **cmd**, and right-clicking the cmd.exe application and selecting "Run as Administrator". 7. In the new Command Prompt window, type in **Net stop msiserver** and press Enter. This should cause the message "The Windows Installer service is not started." to appear within the command prompt window. Next, type in **Net start msiserver** and press Enter, which should cause the messages "The Windows Installer service is starting." and then "The Windows Installer service was started successfully." to appear in the Command Prompt window. 8. Close the Command Prompt window, and attempt to install League of Legends again. The failure should continue to occur, which will generate the logfile we're after. Open the Run window again (Step 1), type in **%temp%**, and press Enter. 9. This temp folder contains the log file we're looking for. The log will be a text file, with a name that starts with MSI and should look something like "MSIbf2a1" (though the exact name of your logfile should be different.) It should have a "Date Modified" that matches the date and time when you attempted to install LoL in the above step. I hope those instructions are clear/make sense, if you have any trouble I'd be more than happy to try and help out. Sorry that you're having trouble getting the game installed!
: Hi, Im having very low fps since patch 6.9, is this a common thing in the patch or is it just me? I went from 110-140 fps in 6.8 to Max 30 fps in 6.9. I really dont know what is causing this issue, are you able to help me? Because playing with low fps is horrible... {{item:3070}} {{item:3070}} {{item:3070}} {{item:3070}} {{item:3070}} {{item:3070}} Note: Im on windows not on mac
Hey! Sorry to hear you've started having problems with the 6.9 release. Since you mentioned you're on a Windows device, could I ask you if you're experiencing any audio-related corruption or stuttering like other players were reporting in this thread? Or are you only seeing degraded FPS? Additionally, could I ask what's normally happening in-game when you're having problems (i.e. does it only occur with certain champions or abilities? Is it happening all the time, even when walking to lane?) Some stuff that could help would be if you could provide your [system's Dxdiag ](https://support.riotgames.com/hc/en-us/articles/201752674#wq5) so that I can get a better idea of what kind of system you're playing on, in case the problems you mentioned are more specific to your configuration. Also, just in case you haven't seen it already, we have a support page with some common fixes for performance-related problems [here](https://support.riotgames.com/hc/en-us/articles/201752684#section-windows); it might be worthwhile to run through those to try and immediately improve things so you can get back to a more playable framerate. (Also, if you don't have a ticket open already with our Player Support team, [opening one](https://support.riotgames.com/hc/en-us/requests/new) is a great way to get additional help.) Once again, sorry that your FPS is getting in the way of your games!
Azt (NA)
: RiotDecrepit Please Can You Fix This Mac Audio Bug!!!!
Hey Azt, I'm sorry to hear that you're continuing to experience performance issues with the game; we're looking at this issue to see what more we can do to help players who are still having problems. One thing that I did want to point out is that, unfortunately, it looks like your system specs are currently below our minimum system requirements (specifically, it looks like you're processor's clock speed is below our required speed of 2.0 GHz.) While we want to provide the best experience possible for all of our players, I'm afraid it's much harder to guarantee that for machines that sit outside of our required specs. As mentioned we're seeing what we can do to help players who are having these in-game issues, I've also linked to our current system requirements for PC and Mac below: https://support.riotgames.com/hc/en-us/articles/201752654-Minimum-and-Recommended-System-Requirements#section-mac
  Rioter Comments
: 6.8 patch. Mac bug still here. What's the excuse Riot?
Hey Summoners, For y'all who are still experiencing these problems after the 6.8 patch, could you please provide: - Your system specs, in particular: -- OSX Version -- GPU Model -- CPU Model and Speed -- RAM - Are you still experiencing both the audio-corruption and in-game performance issues?
: Crashes Affecting Mac Users in 5.14
Hey y'all, Just to reiterate, we have an update out that we believe resolves this issue, so if you are still experiencing either of these problems after receiving that update, please let us know!
JaangHo (NA)
: Patch 5.14 Constan Crashing Mac
Hey y'all, First I want to thank everyone for providing this information, in situations like this the more we can learn about the configurations that are having problems the better insight we gain into the issue. We believe that the issue should now be fixed on all regions, but if you're still experiencing either the red textures in the shop or instability with your game client please let us know and we'll continue to work on getting the problem resolved.
: RIOT - Please give Mac users an update on the patch 5.14 crash bug
Hey y'all, I complete understand your frustration with the situation, and I can only apologize that you've had such a poor experience with the game recently and that our communication about the issue/our investigation hasn't been sufficient. We've been working hard to get this resolved and we believe that we've got a fix now for both the red textures in the shop and the game crashes out live on all regions; if you're still seeing this problem please let me know and we'll continue to look into what's the issue.
  Rioter Comments
JaangHo (NA)
: Patch 5.14 Constan Crashing Mac
Hey gang, I'm sorry to hear you're having these problems with the game - we're actively looking at this issue on our end. To help us out, for those of you who are running into these issues specifically, can you post some basic information into this thread? We're specfically looking for: - OSX Version - CPU - GPU - Are you experiencing shop texture issues, crashes, or both? Also, if you've experienced this specifically in a *ranked* game with the legacy HUD, that'd be great to know as well. Again, sorry for the inconvenience!


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