: Login Error
Hey everyone, My colleagues and I have been working with players who reported this issue through the Support Site. From the information we've gathered, we collaborated with our network engineers and they identified an issue that might be responsible for this. After resolving the issue, I verified with the players I was working with that they were able to log in successfully again. For those who had issues logging in earlier today, are you able to log into the League Client now? If not, please [reach out to my colleagues through the Support Site](https://support.riotgames.com/hc/en-us/requests/new) so we can further assist you--if you haven't already.
  Rioter Comments
drako147 (NA)
: I'm trying to send a request but it says I have to login. But as you can see by my summoner name I am logged in. It just won't let me send. Why?
> [{quoted}](name=drako147,realm=NA,application-id=osqw6G4M,discussion-id=5ViGPsxm,comment-id=00000000,timestamp=2018-03-10T02:47:05.218+0000) > > I'm trying to send a request but it says I have to login. But as you can see by my summoner name I am logged in. It just won't let me send. Why? It seems there's a bug where the login from the League of Legends website is separate from the Support Site. Can you log out of the website and go to the Support Site to log in there? You should be able to submit your request that way. I've submitted that bug to our engineers to investigate why that's happening.
drako147 (NA)
: The support system isn't working
EDIT: Nevermind, I saw you had another post which outlined what you saw. It seems there's a bug where the login from the League of Legends website is separate from the [Support Site](https://support.riotgames.com/hc/en-us). Can you log out of the website and go to the Support Site to log in there? You should be able to submit your request that way. I've submitted that bug to our engineers to investigate why that's happening. Hey Drako, I just submitted a test ticket to see if there might be something going on with the Support Site, but it submitted just fine. What kind of error you are seeing when you attempt to submit a ticket through the Support Site?
exfozil (EUW)
: [CLIENT] Last Patch(07/03/2018) need to dowload 10 000 Mo instead of 2000
Hey everyone, Sorry for the confusion! The patch is definitely [larger than normal](https://na.leagueoflegends.com/en/news/riot-games/editorial/some-larger-patches-incoming), but it's not THAT big; patch 8.5 should be around 1.25GB, not 10GB. The 7 - 11GB some players have been seeing from the patcher is an indicator of all the files it has to go through; so 1.25GB of the total would be downloading, while the remainder is for local-side patching stuff like verifying files and writing onto disk.
VerSyn (NA)
: This has been an issue for months with not just Discord. The only fix is completely logging out of league as fast as you can relogging. Normally is fine after. So this certainly isn't just Discord, It's been happening for months. Good try though Riot. -___________-
> [{quoted}](name=VerSyn,realm=NA,application-id=cBWEdEZ4,discussion-id=F1goweJo,comment-id=001e,timestamp=2018-03-02T05:49:17.641+0000) > > This has been an issue for months with not just Discord. The only fix is completely logging out of league as fast as you can relogging. Normally is fine after. So this certainly isn't just Discord, It's been happening for months. Good try though Riot. -___________- It might be happening with other overlays as well from our experience troubleshooting with players--although more infrequently (or maybe they're not as commonly used as Discord). If you're using Overwolf, GeForce Experience, the Xbox app (via Windows 8 and higher), or another app with an in-game overlay, try turning their respective overlay off. We have been working with Discord since the frequency has ticked up a bit again; note that it was fixed temporarily with a [patch they pushed out back on February 15](https://blog.discordapp.com/its-thyme-four-updates-f66dbf1266e6) But the bug re-emerged around February 27. > **Overlay should no longer cause lockups **or issues on League of Legends or Overwatch. We got word from the Discord team that they pushed out a potential fix early this morning, but it won't auto-update. So players affected by this will need to shut down Discord--not just minimize it onto the system tray--and then restart Discord. Try a few Custom Games to see if you're still experiencing issues, but be ready to disable overlays again if it causes issues with a matchmade game.
: How would I go about sending you things through the support site? Comcast told me I could give a nearby store all the information and they would give it to there IT team
> [{quoted}](name=efevretis,realm=NA,application-id=osqw6G4M,discussion-id=utuxTojn,comment-id=00000000,timestamp=2018-02-17T01:04:47.148+0000) > > How would I go about sending you things through the support site? Comcast told me I could give a nearby store all the information and they would give it to there IT team You can submit a ticket through the Support Site here: https://support.riotgames.com/hc/en-us/requests/new
: One of the servers Riot uses for traffic is causing severe lag/jitter (with pictures)
Hey there Efevretis, Thanks for reaching out regarding this. When there are network jitters and stuff that might be on Riot Direct's network, I try to check it out with the Riot Direct Team to make sure something isn't happening under the radar. Looking at the tracerts you've provided though, I think it tells a different story. For instance hop 5 (68.87.189.153) is still within Comcast's realm of influence. In fact, it's not even until hop 8 that it reaches Riot Direct at 104.160.131.1. I'd definitely ping Comcast about it with the tracerts you have as there may be some disruptions going on. It could be a maintenance or disruptions and they had to reroute temporarily, something flying under their radar which they're unaware of, or just a hiccup within their network (depending on how long this has been affecting you and the Twitch streamers). If you think that's not the case, feel free to hit up my colleagues through the Support Site so we can take a further look into your logs and stuff. We'll be happy to help as much as we can so you can enjoy the game without latency issues.
: Cool :D
Should've been up and running a couple of hours ago--sorry for the delay, looking into another issue--can you see if the page loads properly now?
Røasted (NA)
: High ping after 8PM CT
Hey Røasted, Well that's no fun, I had to test something on the OCE server just last night and playing with high ping sure is a bummer--don't worry, I played a Coop v AI Game and still managed to win. It definitely sounds like an ISP or routing issue; since you don't have issues with other games, more likely a routing issue where a certain hop is being congested or rerouted after 8:00pm CT. Can you [send a support request through the Support Site](https://support.riotgames.com/hc/requests/new) and give us all the details you've noticed along with 2 [tracerts](https://support.riotgames.com/hc/en-us/articles/201752674#wq2) to the NA server? 1. The first one should be before 8:00pm CT so we know what "good" looks like. 2. The second one should be after 8:00pm CT so we know what "bad" looks like. This will help us determine where things seem to be broken and provide some solutions as to how we might be able to resolve it--whether it requires contacting your ISP, having your ISP reach out to a partner, or something we need to escalate on our side.
: WHy
Hey OmegaSneff, It sounds like your installation was somehow corrupted and one of the .dll files is preventing the League client from properly launching. Can you [reach out to us through the Support Site](https://support.riotgames.com/hc/requests/new) so we can take a look and try something that doesn't require deleting the entire installation and reinstalling?
: Can't manage my account. ????
Thanks for the report guys, we've seen some players reporting this to us through the Support Site too. We're investigating this and will hopefully get it back up and running soon!
: Thank you so much for the reply!
> [{quoted}](name=SpaghettiVase,realm=NA,application-id=osqw6G4M,discussion-id=bABv1IaU,comment-id=00000000,timestamp=2017-06-28T18:51:40.350+0000) > > Thank you so much for the reply! Hey Spaghetti Vase, Sorry about that, can you give it a try and see if you can use the "request a human" button successfully? I've been working with one of our engineers and my test tickets seem to be interacting with that feature properly now.
MrSmid6 (NA)
: I am seeing just quarter of screen does anyone know what I should do about it ?
> [{quoted}](name=MrSmid6,realm=NA,application-id=osqw6G4M,discussion-id=4YAFyi4P,comment-id=0105,timestamp=2017-05-03T19:03:36.986+0000) > > I am seeing just quarter of screen does anyone know what I should do about it ? Hey Mr Smid, Are you playing on macOS? This sounds similar to an issue that players and Porocles have been troubleshooting together to resolve. Can you see if their solution in [this thread](https://boards.na.leagueoflegends.com/en/c/help-support/nxyEq9WA-532017-14-screen-directx-error-issues) helps? If not, please add additional context so we can continue digging into this bug.
: i have the same issue on my mac... someone please help
> [{quoted}](name=rellim3232,realm=NA,application-id=osqw6G4M,discussion-id=4YAFyi4P,comment-id=01060000,timestamp=2017-05-03T19:36:36.343+0000) > > i have the same issue on my mac... someone please help This sounds like an issue that players and Porocles have been troubleshooting together to resolve. Can you see if their solution in [this thread](https://boards.na.leagueoflegends.com/en/c/help-support/nxyEq9WA-532017-14-screen-directx-error-issues) helps? If not, please add additional context so we can continue digging into this bug.
V0IDX (NA)
: yeah question why does the new client have 2 clients open all the time. the game client and then the client that gets me into games?, it lowers my fps from 60 to 8 when there both open and i cant really play league at all because of it. also the client is so laggy that i cant edit my masteries in game and its kinda terrible
> [{quoted}](name=V0IDX,realm=NA,application-id=cIfEodbz,discussion-id=uTqoJzoE,comment-id=01e4,timestamp=2017-04-23T02:50:22.533+0000) > > yeah question why does the new client have 2 clients open all the time. the game client and then the client that gets me into games?, it lowers my fps from 60 to 8 when there both open and i cant really play league at all because of it. also the client is so laggy that i cant edit my masteries in game and its kinda terrible Hey Void X, I think there's a misunderstanding that only the new client is two separate clients--the game client and the "everything else" client. This has been true of the legacy client since... well since the legacy client has been in existence. You can check it out yourself by going into a Custom Game while on the legacy client and pressing Ctrl + Shift + Esc. That should open the Task Manager and show you your processes; if you're in Windows 10, you'll need to go to the "Details" tab to see this. Once there, you'll see that the legacy client has 3 processes driving it--**_LolClient.exe_**, **_LoLLauncher.exe_**, and **_LoLPatcher.exe_**. On top of that, you'll see a separate **_League of Legends.exe_**--the client that drives the game itself. If you're seeing fps drops, I recommend using both Low Spec Mode and "Close client during game" features in the Settings menu on the new client and then trying a Custom Game or two to see if you notice any improvements. And if you continue seeing performance issues with either the new client itself or in-game while running the new client, please reach out to my colleagues through the Support Site so they help look into this further. If you can't play, that's a problem and we want to get to the bottom of it. You can create a support ticket here: [Link](https://support.riotgames.com/hc/requests/new)
: I've tried the new client for the past three days since the announcement was made that the legacy client was being removed, and it's on low spec mode, but it doesn't do much of anything. I generally have bad fps and ping, but for this client, it's just unplayable compared to the legacy client. And for a while, I thought it was just my PC, but I went back to the legacy client, and it works fine with that. It's still very slow, and I hate it.
> [{quoted}](name=nephoritie,realm=NA,application-id=cIfEodbz,discussion-id=uTqoJzoE,comment-id=000400000009,timestamp=2017-04-23T01:51:43.300+0000) > > I've tried the new client for the past three days since the announcement was made that the legacy client was being removed, and it's on low spec mode, but it doesn't do much of anything. I generally have bad fps and ping, but for this client, it's just unplayable compared to the legacy client. And for a while, I thought it was just my PC, but I went back to the legacy client, and it works fine with that. > > It's still very slow, and I hate it. Hey Nephoritie, It sounds like you've tried Low Spec Mode on the new client, but still see performance issues during games. You might have checked around the thread and seeing my colleagues recommending not using "Close client during game" due to it loading the End-of-Game screen more slowly. However, if you generally have bad fps and ping, I recommend checking the "Close client during game" option and trying a few Custom Games by yourself to see if you notice any improvements while you're in-game. If you continue experiencing issues with the new client or in-game while using the new client, I recommend hitting up my colleagues through the Support Site as dArtagnan mentioned: [Link](https://support.riotgames.com/hc/en-us/requests/new)
: I am using a TV for a moniter and cant use the new client because it wont fit my screen and i have been unable to adjust its size. If you could tell me how or fix it that would be nice also show all champs masteries thats super annoying that u cant do that now.
> [{quoted}](name=thebaronHD,realm=NA,application-id=cIfEodbz,discussion-id=uTqoJzoE,comment-id=01b7,timestamp=2017-04-21T22:28:11.555+0000) > > I am using a TV for a moniter and cant use the new client because it wont fit my screen and i have been unable to adjust its size. If you could tell me how or fix it that would be nice also show all champs masteries thats super annoying that u cant do that now. Hey Baron HD, When you say "it won't fit my screen," do you mean it won't fit it fully or is the new client's window too big and you're unable to see everything in it? Do you happen to know what screen resolution your TV is? The options to adjust your size is dependent on what screen resolution currently is. A 720p TV should have a screen resolution of 1280 x 720 which is about the default window size of the updated client. If you're unable to reach the Options menu to adjust the window size, you can also use [Ctrl + Up/Down Arrow] or [Ctrl and +/-]. If that doesn't work, you can try manually editing the file as well. You can check by going to **_C:\Riot Games\League of Legends\Config_** (default location, it might elsewhere if you installed League of Legends somewhere else on the computer) There's a file called **_LCULocalPreferences.yaml_** which you should be able to open with Notepad (or another text editor--I personally use Notepad++). Near the bottom, you should see the following: video: data: ZoomScale: 1.000000 When you change the Updated Client's window size, the file should change along with it. Here are the corresponding numbers to the window sizes. * Default (1280 x 720): 1.000000 * Small (1024 x 576): 0.800000 * Large (1600 x 900): 1.250000 * Huge (1920 x 1080): 1.500000 _Note:_ Trying other values besides the ones listed reverts it to the default size. Note you'll need to restart the Updated Client to see the changes.
: When I updated to the new client beta last month, my game would freeze in the middle of a game with error msg, then had to restart game. I went back to legacy client and it stoped doing it. Hopefully it wont start again when I have to upgrade?
> [{quoted}](name=Stormrage34,realm=NA,application-id=cIfEodbz,discussion-id=uTqoJzoE,comment-id=01af,timestamp=2017-04-21T15:45:57.621+0000) > > When I updated to the new client beta last month, my game would freeze in the middle of a game with error msg, then had to restart game. I went back to legacy client and it stoped doing it. Hopefully it wont start again when I have to upgrade? Hey Storm Rage, That sounds like a super bad experience if it happened again. I'd definitely take this time to try out the updated client now in a few Custom Games or Coop v AI Games to see if it occurs again. If it does, you'll have this buffer to contact one of my colleagues through the Support Site and troubleshoot the issue before the legacy client is no longer an option. I recommend starting with this KB article if you haven't already: [Link (Windows OS)](https://support.riotgames.com/hc/en-us/articles/201761974-Bug-Splat-and-Game-Crashes#section-windows) or [Link (macOS)](https://support.riotgames.com/hc/en-us/articles/201761974-Bug-Splat-and-Game-Crashes#section-mac) If it doesn't resolve your issue, please send in a ticket so my colleagues can work with you to resolve it: [Link](https://support.riotgames.com/hc/requests/new)
: yo thanks for trying, but yeah, that fix is only for xsplit broadcaster not gamecaster, which has less functionality/less noob friendly. im bad at keeping up with stuff so gamecaster is easier for me. thanks again though.
> [{quoted}](name=Koi ni baka,realm=NA,application-id=cIfEodbz,discussion-id=uTqoJzoE,comment-id=013500000000,timestamp=2017-04-19T21:43:15.225+0000) > > yo thanks for trying, but yeah, that fix is only for xsplit broadcaster not gamecaster, which has less functionality/less noob friendly. im bad at keeping up with stuff so gamecaster is easier for me. thanks again though. Hey Koi, Sorry about that, as you can see I'm not super familiar with the differences between the XSplit Broadcaster and the Gamecaster. I reached out to their Support Team via email to see if I could obtain an answer for you and this was their response: > Hi > > Sorry but the current build of XSplit Gamecaster does not support the UI of the new client of League of Legends. We would advice the player that he needs to use XSplit Broadcaster to add screen capture source in order to capture the LOL client and add a Auto detect or add the game so both of them can be seen on the stream and/or recording. > > Thank You If you decide to try using the XSplit Broadcaster, I'll see if I can help or--at least--point you to the right resources so you can get it working and return to reviewing your games. For reference, XSplit's Support Team responded to my email inquiry by the end of the day if you choose to reach out to them via email for assistance setting up the Broadcaster. I believe OBS Studio is also another alternative that some of my friends uses stream; however, I cannot say if it's any more or less noob friendly than XSplit Broadcaster.
: Sorry if this was posted already as there were too many for me to look through, but in the new client, why are we not able to split mastery points, like for example, between RECOVERY and UNYIELDING. You were able to in the old client, but in the new one, it forces you to place all 5 points into one or the other. Will this be fixed in the future or is this how it is going to be?
> [{quoted}](name=thevinhchi,realm=NA,application-id=cIfEodbz,discussion-id=uTqoJzoE,comment-id=0173,timestamp=2017-04-20T06:20:44.614+0000) > > Sorry if this was posted already as there were too many for me to look through, but in the new client, why are we not able to split mastery points, like for example, between RECOVERY and UNYIELDING. You were able to in the old client, but in the new one, it forces you to place all 5 points into one or the other. Will this be fixed in the future or is this how it is going to be? Hey Thevinhchi, You most definitely can add just 1 point at a time on the Mastery page, I think it adds the max amount of points to reduce the amount of clicks needs to load up each mastery (reduces the click by 4 in average). To add one point at a time, Shift + click. If you've already added 5 points, you can also use the mouse scroll to reduce it down by 1 point at a time. P.S. Is your Summoner Name pronounced similarly to "Da Vinci?"
: sorry if someone has already asked this, but how can we get the new client to work with xsplit gamecaster? granted i suck and im not a popular streamer, but i use the recordings to try and improve and see what item build/ jungle pathing is working for me and why. but xsplit doesnt pick up the new client. {{champion:254}} {{sticker:zombie-brand-mindblown}}
> [{quoted}](name=Koi ni baka,realm=NA,application-id=cIfEodbz,discussion-id=uTqoJzoE,comment-id=0135,timestamp=2017-04-19T16:09:13.801+0000) > > sorry if someone has already asked this, but how can we get the new client to work with xsplit gamecaster? granted i suck and im not a popular streamer, but i use the recordings to try and improve and see what item build/ jungle pathing is working for me and why. but xsplit doesnt pick up the new client. > {{champion:254}} {{sticker:zombie-brand-mindblown}} Hey Koi, That's a pretty cool thing to do to review your games. Note that you can use the Replay system that exists within the Client for short-term reviews, but if xSplit works better for you; I can see the benefits with that too. I don't stream personally, but I did find a resource on the Twitch Reddit. Can you see if these instructions work for you? [Twitch Reddit Link](https://www.reddit.com/r/Twitch/comments/5da3vk/anyone_tried_streaming_the_new_lol_client_using/da3tygc/)
: Did you also try playing a game or 2 and then looking at the memory usage? Lol client has been known to continually eat more and more memory for me.
> [{quoted}](name=xMichaelx3,realm=EUW,application-id=cIfEodbz,discussion-id=uTqoJzoE,comment-id=00040001000000020000000000000000,timestamp=2017-04-18T22:33:46.733+0000) > > Did you also try playing a game or 2 and then looking at the memory usage? Lol client has been known to continually eat more and more memory for me. That's a great question, in the example, I definitely didn't do that. So when I got home, I booted up my notebook and started playing Coop v AI Games to see what results I got (and yes, I died in a few of those games... to bots). This is the test format I came up with: Clean Launch > Login > Wait 1-2 minutes > Played 1 Coop v AI Game > Home > Store > Clicked on each Store tab > Loot > Profile > Home > Played 1 Coop v AI Game > Home > Wait 1-2 minutes. Here are the results I got: **Legacy Client**: 3 processes - 640,208K + 848K + 2,272K = **643,328K** **Updated Client** (Normal Mode): 4 processes - 36,604K + 38,256K + 23,604K + 321,036K = **416,500K** **Updated Client** (Low Spec Mode): 4 processes - 40,924K + 37,772K + 16,388K + 310,016K = **405,100K** _Note:_ My notebook at home has different specs than the desktop I use at work. Interestingly, between my notebook at home and desktop at work, there's an increase in resource usage with the Updated Client in both Normal and Low Spec Modes, but they're still both lower than with the Legacy Client. I imagine there are quite a few variables besides just specs that go into play here.
: I dont know if this has been asked but like on the new client (lookin **clean** btw) after a game the stats screen to see everybody's builds and who did most damage doesnt appear or it takes like five minutes to appear, so like can this be fixed? {{sticker:slayer-jinx-catface}}
> [{quoted}](name=KawaiiCereal,realm=NA,application-id=cIfEodbz,discussion-id=uTqoJzoE,comment-id=00bc,timestamp=2017-04-18T19:48:30.669+0000) > > I dont know if this has been asked but like on the new client (lookin **clean** btw) after a game the stats screen to see everybody's builds and who did most damage doesnt appear or it takes like five minutes to appear, so like can this be fixed? > > > > {{sticker:slayer-jinx-catface}} Hey Kawaii Cereal, Can you check your General Options within the Updated Client? This happens as a side effect of the "Close client during game" option. This option utilizes less resources while the game client is running, but takes a little longer to bring up the Updated Client. If you're using Low Spec Mode, you can have that mode on while having "Close client during game" off. Try a few Custom Games to see if the End of Game screen continues to take a while to load after that.
Tskull1 (NA)
: I've been using the new client and it keeps changing the size of the window after each game, it will go to the smallest window size possible and it stays that way no matter if I save the changes or not. Is there any fix to this? Or since it's an unfinished client it doesn't let you keep your settings?
Hey Tskull, Your window size should save through even after a match. I just tried out a match and the client size setting saved at the end of the game. When you adjust the size of the client, do you use the Options setting or Ctrl + Up Arrow/Down Arrow? Also, when you make the client size change, can you see if the settings are actually saved in your local settings? I'm thinking it's possible that something is preventing the associated settings file from saving properly--perhaps something related to system privileges. You can check by going to **_C:\Riot Games\League of Legends\Config_** (default location, it might elsewhere if you installed League of Legends somewhere else on the computer) There's a file called **_LCULocalPreferences.yaml_** which you should be able to open with Notepad (or another text editor--I personally use Notepad++). Near the bottom, you should see the following: video: data: ZoomScale: 1.000000 When you change the Updated Client's window size, the file should change along with it. Here are the corresponding numbers to the window sizes. * Default (1280 x 720): 1.000000 * Small (1024 x 576): 0.800000 * Large (1600 x 900): 1.250000 * Huge (1920 x 1080): 1.500000 _Note:_ Trying other values besides the ones listed reverts it to the default size. If the window size isn't sticking, can you try filling one of the values and saving the file to see if it remembers the settings properly? Note you'll need to restart the Updated Client to see the changes.
: That's nice for the developers, but if the users can't deal with running it, then it's a failure. It's like what happened with Skype. I used to have that running all the time. Now, it's so bloated that it slows things down. It's not by much, but it's certainly enough to make me close the program and never open it again unless someone asks me to use it. Now, it's been replaced by a lot of programs that offer more and cost fewer resources.
> [{quoted}](name=MicManGuy,realm=NA,application-id=cIfEodbz,discussion-id=uTqoJzoE,comment-id=000400010000000200000000,timestamp=2017-04-18T06:21:26.550+0000) > > That's nice for the developers, but if the users can't deal with running it, then it's a failure. > > It's like what happened with Skype. I used to have that running all the time. Now, it's so bloated that it slows things down. It's not by much, but it's certainly enough to make me close the program and never open it again unless someone asks me to use it. > > Now, it's been replaced by a lot of programs that offer more and cost fewer resources. Hey Mic Man, It sucks to hear that, I've tried out the Updated Client since... well for a bit now and there has been rough patches when it came to resources, but our developers definitely did a lot to optimize it. I understand that you want a smaller footprint on your computer's resources; just because something is new doesn't mean it's better unless it delivers something worth upgrading towards--like features and utilizing less resources. I've tested this on my system at home, at work, and even one of the test machines we have, but they've all told roughly the same story (just launched, logged in, waited ~5 minutes, no games played): * **Legacy Client**: 3 processes - 678,564K + 2,948K + 5,772K = **687,284K** * **Updated Client** (Normal Mode): 4 processes - 66,268K + 47,436K + 234,536K + 61,468K = **409,708K** * **Updated Client** (Low Spec Mode): 4 processes - 65,612K + 58,912K + 59,088K + 217,704K = **401,316K ** If you're seeing something drastically different, I definitely want to know what you're on your Task Manager and get down to why it's taking up resources differently than we expected; we can pass what you're seeing along so we can get to the bottom of it.
: Are champion mastery tokens earnable on Aram yet?
No, Champion Mastery Tokens cannot be earned on Howling Abyss. As indicated in the [Champion Mastery Guide](https://support.riotgames.com/hc/en-us/articles/204211284-Champion-Mastery-Guide#h1q5), the Mastery 6 and 7 tokens can only be earned on Normal and Ranked Summoner's Rift games.
: Is it legal for verizon to purposefully use old bandwidth technology?
What an interesting question on our Boards. I'm guessing you're asking this because you're using the hotspot to play League of Legends. Luckily, I use Verizon Wireless too so I know a little bit about what technology they've implemented (I did some research when I was looking for a mobile network provider), but first of all I'd like to point out that playing via hotspot has its own challenges. If wi-fi can be prone to packet loss and higher latency, then hotspots definitely increases the riskiness. The reason being you're using a wireless connection that is also wireless connected to cell towers instead of wirelessly connecting to a router which is physically connected to a modem that's hard wired. So even if you fix the dropped data when calls come in, you might still experience network problems that will cause frustration on the Fields of Justice. With that out of the way, a short history on Verizon Wireless' technology. There's two type of wireless technologies for mobile phones back in the day, CDMA and GSM. CDMA was used by Sprint and Verizon and one of the limitations of it is the inability to transmit both data and handle voice calls. Fast forward to now and we're basically all using LTE technology for our mobile phones now and it can handle both voice and data, so... why is your hotspot still dropping when you receive a phone call? Well it's because--as a fail over--it has to go to their CDMA-based network when their LTE-based network has a hiccup or the coverage isn't as good. So it elects to use the legacy voice technology by default. However, you can use their VoLTE (Voice over LTE) technology which they call "HD Voice." More information can be found on their website here: http://www.verizonwireless.com/support/hd-voice-for-android-faqs/ Definitely check it out if you want to know more about simultaneous voice and data on Verizon Wireless' network and keep in mind the warning I mentioned earlier because you definitely don't want to find yourself with high packet loss, rubberbanding throughout Summoner's Rift. As for the legality of it... I don't know enough about our legal system to know one way or the other, but I imagine a some people would be miffed if their 3G network went down prematurely lowering their overall coverage or making older mobile phones obsolete.
Jimpour2002 (EUNE)
: Unkown error DirectX Driver Graphic Card
Hey Jimpour2002, It sounds like you're running into an issue when getting from Champion Select to the loading screen. Depending on when this issue started (eg. after a patch, after reformatting your hard drive, or after initiating System Restore), it could be various things. Most of the time, this problem is caused by the computer not having the proper video drivers; as such, the system isn't able to utilize its hardware while loading the game client. I recommend updating your video card drivers. We have a steps in our Support Site here that will help you accomplish that: https://support.riotgames.com/hc/en-us/articles/201761974-Bug-Splat-and-Game-Crashes#wq2 Try loading into Custom Games by yourself afterwards to see if the problem has been resolved. If you still have issues loading into games, I recommend contacting my colleague through the Support Site here: https://support.riotgames.com/hc/requests/new
Waxaoros (NA)
: Transfering Account
Hey there Waxaoros, It sounds like you can't find the account transfer option within the Store after the visual update. You should be able to find the option to do so within the Account option in the Store. Once logged in and viewing the Store, there's a button on the top right which looks like a person's silhouette and a cog behind it. Once you click that, you should see the options to transfer to other regions. I hope that helps!
ZenaKouu (NA)
: Gifted Galaxy Shyvana to my friend but he never got it.
Hey ZenaKouu, I'm sorry to hear that, I like gifting my friends as well and I fully expect them to have the content I send them. As far as I can tell, you did gift someone and it went through successfully. Since it's an account-level issue, we want to look into the account with your friend and see why the content isn't available. Please have your friend contact my colleagues through the Support Site so we can get to the bottom of it: https://support.riotgames.com/hc/requests/new
: 22136412 this is my ticket number i made the request under tech difficulties and not recovering my account bcuz i couldnt get it to go thru that way please if you really can help me stay in touch i really really want my league account back i want to enjoy league again.
Hey again, I see that you submitted a ticket yesterday under technical difficulties, but we'll need you to submit it through "I need help recovering my account." It'll start gathering relevant information and pass it along to my colleagues. Once you've selected that option, make sure to select "Yes" under "Do you remember the account signup info?" Be sure to fill out as much information you remember so my colleagues can verify ownership of the account. If you ever purchased anything on the account and remember any details be sure to select "Yes" under "Do you remember the store information?" as it provides us more context. I know it's a lot of information to submit, but the last thing we want to do is recover the account to the wrong person.
: Directx Error
Hey Sleepwalker, With fresh re-installs, sometime the proper video drivers aren't properly installed. This can happen if your HP laptop is running an older version of Windows, if part of the re-install is updating to a newer version of Windows that it didn't originally ship with, or if you're required to use a separate driver loaded disc after reinstalling your copy of Windows. It's hard to tell what may be missing from your computer without adequate information, but I'd definitely start with [updating your video drivers using our guide](https://support.riotgames.com/hc/en-us/articles/201761974-Bug-Splat-and-Game-Crashes#wq2) and [updating DirectX](https://support.riotgames.com/hc/en-us/articles/201761974-Bug-Splat-and-Game-Crashes#wq3). Afterwards, try starting a Custom Game by yourself to see if you continue to crash out. If so, please [contact my colleagues through the Support Site](https://support.riotgames.com/hc/requests/new) so we can go through your logs and system settings and determine what might be the problem.
: are you guys f*king serius?
Hey Drius of Heart, That sucks to hear; it sounds like you were possibly waiting for a queue dodging cool down, but it expired when we started deploying the patch to the server. We should have a ticker and an update to the [Server Status Page](http://status.leagueoflegends.com/?en_US#na) to tell you it is going on. We shut off game creations at a certain point so players do not get kicked out while the patching is taking place. As for your FPS dropping slowly to 0, that's not common either. I just tried a Custom Game and it's not exhibiting the same behavior. Usually dropping to 0 FPS mean your game client has frozen, but when the game client crashes or freezes; it doesn't normally go down 1-by-1 it's usually more catastrophic. If it's only happening after the patch, you might need to re-download the patch, if it's happened to some degree before, you might want to [update your video drivers](https://support.riotgames.com/hc/en-us/articles/201761974-Bug-Splat-and-Game-Crashes#wq2) or [drop the graphical settings in-game](https://support.riotgames.com/hc/en-us/articles/201761974-Bug-Splat-and-Game-Crashes#wq9). If you continue to have difficulties with your FPS, please reach out to my colleagues through the Support Site and we'll take a further look into what may be causing your in-game performance woes: https://support.riotgames.com/hc/requests/new
: Riot
Hey WannaPlayaGame, Sorry to hear that you've had trouble after trouble with your accounts. After taking a look at your thread, I attempted to look for your support request to see if there's anything we can do to help, but I can't find any support tickets regarding your old account or from your new account. Can you give me the ticket number so I can further look into this? As for your new account's player behavior, I'm afraid that's out of my territory, but our system should give you a brief summary of what's going on regarding why your fellow players on the Fields of Justice reported you. If you have further questions or inquiries regarding either of your accounts (eg. recovering your old account or seeing what you can do regarding the behavior regarding your new account), be sure to reach out to my colleagues on our Support Site: https://support.riotgames.com/hc/requests/new
RANKOOK (NA)
: Whenever I try and make a Ranked/Draft pick game, it's stuck on "Please Wait", what should I do?
Hey there Rankook, I understand that you're having issues queuing into a Normal/Ranked Draft game. I've been tracking this issue for a few days from player reports through our Support Site. As far as I can tell, this is an issue associated with certain accounts rather that something happening on the local-end. I'm in contact with some of our engineers currently to get it fixed and we're still investigating the bug. If you haven't already, please send us a ticket through the [Support Site](https://support.riotgames.com/hc/requests/new). When you do--or if you already have a ticket opened with us--please include your [LolClient logs](https://support.riotgames.com/hc/en-us/articles/201752674#wq8) in the ticket (make sure to try queuing up into the affected matches and then closing the League of Legends client so it's logged properly into the .log file). This will help with our investigation. In the meantime, you should still be able to queue up for Blind Pick and Howling Abyss matches if you're looking to get some League action in.
Raksha (NA)
: sooo, wheres the codes section in the store now?
Hey Raksha, I hear you, I've had to check out the new store to understand where everything is. Once you log in and go to the Store, click on the top-right corner Account button (it'll look like a person with a cog in the back). From there, choose "Redeem Codes" under Categories on the left-side navigation. A window will appear and you should be able to input your code!
: 'Summoner Name Clean Up' Is wrong/misleading/inacurate
Hey Ill, Thanks for reaching out here. As far as I'm aware, the system should be working properly, but I'm working with a colleague to look into this further in case there's a hiccup in it that we weren't aware of. Just so I have all the context on this interaction with the Summoner Name Clean Up system; when you gave the Summoner Name, how did you do so? Also, when you tried to reclaim the Summoner Name, did you try to do it by getting a Name Change or by trying to claim it on a new account? Keep in mind that new accounts cannot claim cleaned up Summoner Names.
BigLobes (NA)
: still not letting me login this is all i get https://gyazo.com/de0d45a42e6a72550d4ac1c26165e004
> [{quoted}](name=BigLobes,realm=NA,application-id=6WpmgL9O,discussion-id=fuaNAmfY,comment-id=00af00000000,timestamp=2016-04-28T17:51:23.795+0000) > > still not letting me login this is all i get https://gyazo.com/de0d45a42e6a72550d4ac1c26165e004 Hey BigLobes, If you're just getting a black screen, it might not be related to the live issue--although it's possible you have this black screen issue on top of the login issues (it's hard to tell since one hides the other). Is this happening right after you click "Launch" in the patcher or after you enter your credentials and log into the game client? If the former, I recommend trying to re-patch the game client. You can do so by following the instructions here: - https://support.riotgames.com/hc/en-us/articles/202969434-Patching-Issues#wq4 If the latter, hit us up through the [Support Site](https://support.riotgames.com/hc/requests/new) and provide your Dxdiag, Process List, LolClient log, and Network Analysis. You can get that stuff through the following page: - https://support.riotgames.com/hc/en-us/articles/201752674-Network-System-and-League-of-Legends-Logs It might be something that's causing the PVP.net client to not load any of the assets properly. We'll need the information to track down what's failing to load.
: my skin was lost
Hey Y to Y, It sucks to hear that you're unable to use your Udyr skin. Usually when this happens, there must be something account-related that we need to investigate. Please contact us through the Support Site so we can look into the reasoning as to why you're unable to use your gifted content. You can create a support ticket here: https://support.riotgames.com/hc/requests/new
: Hextec
Hello KhianDaMan, That doesn't sound good if you can't use your skin. First of all, I recommend verifying that you got a Skin Permanent or a Skin Shard. If the latter, you'll need to use Orange Essence to Upgrade it to a Skin Permanent. Second, you'll need to own Poppy before you can redeem the Lollipoppy skin. If you're still having issues redeeming it or having issues using the skin after redeeming it, please contact my colleagues so they can help you further: https://support.riotgames.com/hc/requests/new
: How do I recieve my RP?
Hello there FuseStorm, It sounds like you're referring to the 400 RP awarded to new players that we used to do after someone reaches Summoner Level 3. If that's the case, new players no longer receive 400 RP for reaching Summoner Level 3, but instead receive the New Player Chest for reaching Summoner Level 5. More context about this change can be found in Riot Socrates' post here: http://boards.na.leagueoflegends.com/en/c/miscellaneous/ZGErnvY4-hextech-crafting-new-player-chests-to-replace-400-rp
: my LOL launcher is stuck at 33%
Hey JoyfulAlligator, It sucks to hear that you're stuck within the patcher when you just want to get into a game and play. Usually when the patcher is at 33%, it's still verifying your files before it requests the proper files to update the game client files. If it's still scanning files, let it continue doing so and it'll eventually start up (although it's been 3 hours since your original post so maybe it has already gone over that hurdle) At other times, it might just be faster to force the patcher to download all the necessary files instead of checking which parts need to be updated (especially if the scanning process is taking a long time). First of all, try running the game as Administrator in case it doesn't have enough privilege to run properly. Afterwards, follow the instructions here: https://support.riotgames.com/hc/en-us/articles/202969434-Patching-Issues#wq4 If you continue having issues with the patcher or aren't sure how to perform the steps outlined in the knowledge base article, please contact my colleagues through the Support Site so we can further assist you: https://support.riotgames.com/hc/requests/new
REVAZI26 (EUNE)
: aram key fragments
Hey REVAZI26, Yep, you can earn a Key Fragment after a matchmade game on Howling Abyss if you win. Just remember that it's not guaranteed; with each fragment you earn, the chance to earn your next one goes down slightly. This number resets roughly every thirty days after you earn your first key fragment. For further context, please check out our Hextech Crafting Guide: https://support.riotgames.com/hc/en-us/articles/207884233-Hextech-Crafting-Guide
(NA)
: lol will not open after installation on mac
Hello there, I think I noticed the issue you're having which is preventing League of Legends from running. You're attempting to run the League of Legends.app from the window that pops up, however, OSX requires that applications (the .app) be dropped into the Applications folder in order to run. Please drop the League of Legends.app file into the Applications folder and then run it from the Applications folder. More information can be found here in our KB article: https://support.riotgames.com/hc/en-us/articles/202539040-Reinstalling-League-of-Legends#section-mac If you're still having trouble running League of Legends, please reach out to my colleagues through the Support Site here: https://support.riotgames.com/hc/requests/new
: skin doesn't work
Hey Sallyxruby02, From what you've described, it sounds like you haven't upgraded the skin to a permanent yet. When you have a Skin Shard, you have 4 options: 1. **Re-roll** - Use 3 Skin Shards and Re-roll them into 1 random Skin Permanent. 2. **Disenchant** - Convert your Skin Shard into (Orange) Essence which you can use to Upgrade another Skin Shard. 3. **Activate** - Consume your Skin Shard and rent the skin for 7 days. 4. **Upgrade** - Consume your (Orange) Essence to convert your Skin Shard into a Skin Permanent. If you receive a Skin Shard from a Hextech Chest that you really want, you'll need to Upgrade it into a Skin Permanent and redeem it onto your account. More information regarding how Hextech Crafting works can be found in our Knowledge Base article here: https://support.riotgames.com/hc/en-us/articles/207884233-Hextech-Crafting-Guide If you believe you've already done this and still cannot use the Badger Teemo skin, please contact my colleagues through the Support Site so we can look into this further: https://support.riotgames.com/hc/requests/new
: I can't login to Riot Games Support center - I've been automatically signed out
Hey Grandmaster IV, I reported this to one of our devs and he believes that he located and resolved the problem that's causing some players to sign off of the Support Site. Can you try again to see if you're able to check your ticket status? Make sure to clear your cookies and cache first just in case. We have a KB article showing you how to do this one whichever browser you're using: https://support.riotgames.com/hc/en-us/articles/201752694-Clearing-Browser-History-and-Cookies
Kadoffe (EUW)
: Hi Son Goblin, any plans to make a "web version" of that thing? So we have one single site to access all the cool stuff the art department releases and also download them with different sizes (1920x1080, 1280x720 etc.)
Hey Kadoffe, I don't know if there's a web version that will allow the download of art work in the future, I'd keep an eye out on the Announcement page to see if anything like that comes to fruition. But if you're mainly looking for splash art, you can find them in your League of Legends game directory. Assuming you've installed it into the default location, you can find them here: C:\Riot Games\League of Legends\RADS\projects\lol_air_client\releases\[LATEST RELEASE]\deploy\assets\images\champions They're only available in one size, but they scale pretty well; in fact, that's what I use for my desktop backgrounds.
: This new League Screensaver..
Hey Iscira, The League Screensaver application basically lets you change your screensaver so it features champion splash art (some of them are animated), other login screen art, and screen caps from some of our videos. Additionally, it lets your cycle through different artwork. As for what it's for, it's just a fun way for you to have your favorite champion or League art piece sit on your computer while you're idle. For instance, I have a bunch of support champion artwork as my screensaver because I main that role, but I threw in Kennen because... he's the best. {{champion:85}}
Ekko Fox (EUNE)
: Didn't recieve 400rp at lvl 3, neither did i get chest with ashe and garen shards at lvl 5 on EUNE.
Hello Ekko Fox, No and yes respectively. After the Hextech Crafting system was launched, new players now get a New Player Chest instead of the 400 RP award. More context can be found in Riot Socrates' post here: http://boards.na.leagueoflegends.com/en/c/miscellaneous/ZGErnvY4-hextech-crafting-new-player-chests-to-replace-400-rp There may have been a delay in the New Player Chest being awarded, but it should be in your inventory by now. If it's still missing, please contact my colleagues through the Support Site and we'll happily look into it further: https://support.riotgames.com/hc/requests/new
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Son Golin

Level 69 (NA)
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