ToenaiI (OCE)
: this isnt related but i feel like riot NEED to know because a lot of people are having this issue including me, we cant craft world orbs or golden chromas/borders... this error comes up http://prntscr.com/l0h4j1 please address the issue <3
> [{quoted}](name=ToenaiI,realm=OCE,application-id=yrc23zHg,discussion-id=WPAAYp44,comment-id=000c0003,timestamp=2018-10-01T14:42:26.086+0000) > > this isnt related but i feel like riot NEED to know because a lot of people are having this issue including me, we cant craft world orbs or golden chromas/borders... this error comes up http://prntscr.com/l0h4j1 > > please address the issue &lt;3 *UPDATE* I just got confirmation that a fix was pushed out, can you try again? *ORIGINAL* Hey there ToenaiI, can you shoot my colleagues a [support ticket](https://support.riotgames.com/hc/en-us/requests/new) so we can get your logs and investigate what's going on with the Worlds crafting stuff?
: Guys I did it! I pirated league of legends!
A fair warning because I care, I'm going to tell a tale about piracy... {{champion:21}} {{summoner:14}} {{summoner:11}} {{champion:41}} {{summoner:21}} {{summoner:6}}
PaladinNO (EUNE)
: _I stopped what I was doing - watching a Linus video - to read that one properly. Well played, sir/ma'am._ Question: Do you have any plants or brush in your server room? I know that isn't standard, but in this case, it might be helpful dealing with those pests. http://www.massivepwnage.com/comics/2010-10-25.jpg DISCLAIMER: The Garen might be hostile. Incorrect team siding is NOT covered by warranty, so double-check your map position before finalizing your order. https://orig00.deviantart.net/45f9/f/2011/278/c/c/garen_in_the_bushes_by_riotforquiet-d4ay7ag.jpg
Interesting suggestion, we keep plants away from the servers since it'd require watering and we don't want mishaps to happen. And in the off chance Garen goes rogue... we don't want the second comic to happen to one of our fine network engineers when they walk into the room. As a side note, I do watch some Linus videos as well; I like his Tech Quickie series.
: > [{quoted}](name=Son Golin,realm=NA,application-id=LqLKtMpN,discussion-id=UqXnsKVt,comment-id=00080000000000000000,timestamp=2018-09-18T19:40:19.534+0000) > > If you believe and put in the work, I believe you can do it! > > {{sticker:slayer-pantheon-thumbs}} Is OCE fix being pushed? Or if it is too early for the tech department here to work? It's like 6:00 AM in the morning here.
Not at all, we have presence in more than just one timezone so we're able to work on platform issues around the clock. It's also not restricted by region so we have people working on the OC server right now. Can you try relaunching the League Client and logging on now?
: maybe ill actually pass a test for once lul
If you believe and put in the work, I believe you can do it! {{sticker:slayer-pantheon-thumbs}}
: Bro im in the same boat with you. My day off and i cant even play my games. I dont get why the server status says online when its clearly not.
Yeah, I'm not sure that was the case either. I verified with my colleagues that a server status page update was pushed out prior; it couldn't been an old cache. In any case, can you retry logging in? We want to make sure you're able to play League on your day off today!
: The login queue is experiencing heavy traffic. Stuck there for half an hour. OCE Server
Hey there, this issue does affect OCE as well. I think the same fix is being pushed out over there as we speak, but it'll have to go through a few test passes so we're confident in the stability of the server.
Amrase (NA)
: Log in: Successful.
: Do you guys know about how long? Aslo for those of us that have league open trying to log in should we close out and re open??
As edutard321 mentioned, it wouldn't hurt to restart the League Client. Can you try logging in again?
01nana (NA)
: please hurry, i wanna play one game before i have to go out and see people ugh
Try reloading the League Client and making another log in attempt.
: still having trouble logging in
Can you try again and see if you're able to successfully log in now?
spiirou (EUW)
: Not fixed yet ? {{sticker:sg-janna}}
Just verifying if you're having issues too because this login problem doesn't affect anyone playing on EU West.
: I was trying to avoid hw too :( RIOTO PLZ FIX FOR ME :D <3
I recommend doing your homework now so you don't have to worry about it later! But you might not have too much time to jump onto homework atm. I've been informed we pushed out a fix, but we're going to give it a few test passes to see if everything is good to go.
: I've been stuck trying to login for about 10 minutes now, guess im stuck doing homework now.
> [{quoted}](name=elo trash,realm=NA,application-id=LqLKtMpN,discussion-id=UqXnsKVt,comment-id=00080000,timestamp=2018-09-18T17:57:31.123+0000) > > I&#x27;ve been stuck trying to login for about 10 minutes now, guess im stuck doing homework now. On the bright side, you won't have to worry about homework later!
: Anyone else having trouble logging in?
Thanks for reporting it here, we're looking into it and put up a [Server Status message](https://status.leagueoflegends.com/#na) up. Edit: When the server goes down and you go into the server room (because you have physically go to a server room whenever there's an issue *joke*) and you see something lurking about... shifting here and there... Then you see it trapped in a corner, you slowly approach it and... . .. ... .... ..... ...... ....... ........ ......... {{champion:17}} AHHH!!!!! Then you feel a sting, black out, and then collapse.
: I cant submit a ticked im not sure if thats cuz I got banned cuz I dont know how this works?{{sticker:slayer-jinx-catface}}
> [{quoted}](name=GoldSmurf35,realm=NA,application-id=cBWEdEZ4,discussion-id=IiU4rJdY,comment-id=0012,timestamp=2018-04-07T08:30:34.493+0000) > > I cant submit a ticked im not sure if thats cuz I got banned cuz I dont know how this works?{{sticker:slayer-jinx-catface}} You should still be able to submit a ticket if your account is banned. Are you running into a similar issue as described in https://boards.na.leagueoflegends.com/en/c/player-support/IiU4rJdY-issue-submitting-support-ticket?comment=0008000000000000 ?
: not to be mean , but I was on red tracker and quickly read (or misread is the better term) your name and thought it said Sion Groin and I thought what a great riot user name.
> [{quoted}](name=nosafterburn,realm=NA,application-id=cBWEdEZ4,discussion-id=IiU4rJdY,comment-id=001100000000,timestamp=2018-04-06T23:08:43.841+0000) > > not to be mean , but I was on red tracker and quickly read (or misread is the better term) your name and thought it said Sion Groin and I thought what a great riot user name. {{sticker:zombie-brand-facepalm}}
: Its been 22 days, still looking at what the problem is?
> [{quoted}](name=NG ToXic MächiñX,realm=EUW,application-id=cBWEdEZ4,discussion-id=IiU4rJdY,comment-id=0011,timestamp=2018-04-06T08:53:10.905+0000) > > Its been 22 days, still looking at what the problem is? It should've been fixed on Monday, 2018-04-02, are you still having problems logging onto the Support Site to submit a ticket?
kczingx (EUW)
: please balance all champions and roles ty
> [{quoted}](name=kczingx,realm=EUW,application-id=cBWEdEZ4,discussion-id=IiU4rJdY,comment-id=000b,timestamp=2018-04-01T12:00:11.226+0000) > > please balance all champions and roles ty I assure you that you do not want me balancing champions and roles. :-) There will be a lot of personal biases toward a few Ionian champions and support champions. ;-)
Reziztor (NA)
: Never mind the support site still doesn't work, after logging back in using your loophole it says that i've been logged out and it later shows the error page
> [{quoted}](name=PritchiePlayz,realm=NA,application-id=cBWEdEZ4,discussion-id=IiU4rJdY,comment-id=00080000,timestamp=2018-03-24T03:27:04.519+0000) > > Never mind the support site still doesn&#x27;t work, after logging back in using your loophole it says that i&#x27;ve been logged out and it later shows the error page Can you show me a screenshot of the error you're seeing after trying to log into the Support Site with the workaround?
: Login Error
Hey everyone, My colleagues and I have been working with players who reported this issue through the Support Site. From the information we've gathered, we collaborated with our network engineers and they identified an issue that might be responsible for this. After resolving the issue, I verified with the players I was working with that they were able to log in successfully again. For those who had issues logging in earlier today, are you able to log into the League Client now? If not, please [reach out to my colleagues through the Support Site](https://support.riotgames.com/hc/en-us/requests/new) so we can further assist you--if you haven't already.
  Rioter Comments
  Rioter Comments
drako147 (NA)
: I'm trying to send a request but it says I have to login. But as you can see by my summoner name I am logged in. It just won't let me send. Why?
> [{quoted}](name=drako147,realm=NA,application-id=osqw6G4M,discussion-id=5ViGPsxm,comment-id=00000000,timestamp=2018-03-10T02:47:05.218+0000) > > I&#x27;m trying to send a request but it says I have to login. But as you can see by my summoner name I am logged in. It just won&#x27;t let me send. Why? It seems there's a bug where the login from the League of Legends website is separate from the Support Site. Can you log out of the website and go to the Support Site to log in there? You should be able to submit your request that way. I've submitted that bug to our engineers to investigate why that's happening.
drako147 (NA)
: The support system isn't working
EDIT: Nevermind, I saw you had another post which outlined what you saw. It seems there's a bug where the login from the League of Legends website is separate from the [Support Site](https://support.riotgames.com/hc/en-us). Can you log out of the website and go to the Support Site to log in there? You should be able to submit your request that way. I've submitted that bug to our engineers to investigate why that's happening. Hey Drako, I just submitted a test ticket to see if there might be something going on with the Support Site, but it submitted just fine. What kind of error you are seeing when you attempt to submit a ticket through the Support Site?
exfozil (EUW)
: [CLIENT] Last Patch(07/03/2018) need to dowload 10 000 Mo instead of 2000
Hey everyone, Sorry for the confusion! The patch is definitely [larger than normal](https://na.leagueoflegends.com/en/news/riot-games/editorial/some-larger-patches-incoming), but it's not THAT big; patch 8.5 should be around 1.25GB, not 10GB. The 7 - 11GB some players have been seeing from the patcher is an indicator of all the files it has to go through; so 1.25GB of the total would be downloading, while the remainder is for local-side patching stuff like verifying files and writing onto disk.
VerSyn (NA)
: This has been an issue for months with not just Discord. The only fix is completely logging out of league as fast as you can relogging. Normally is fine after. So this certainly isn't just Discord, It's been happening for months. Good try though Riot. -___________-
> [{quoted}](name=VerSyn,realm=NA,application-id=cBWEdEZ4,discussion-id=F1goweJo,comment-id=001e,timestamp=2018-03-02T05:49:17.641+0000) > > This has been an issue for months with not just Discord. The only fix is completely logging out of league as fast as you can relogging. Normally is fine after. So this certainly isn&#x27;t just Discord, It&#x27;s been happening for months. Good try though Riot. -___________- It might be happening with other overlays as well from our experience troubleshooting with players--although more infrequently (or maybe they're not as commonly used as Discord). If you're using Overwolf, GeForce Experience, the Xbox app (via Windows 8 and higher), or another app with an in-game overlay, try turning their respective overlay off. We have been working with Discord since the frequency has ticked up a bit again; note that it was fixed temporarily with a [patch they pushed out back on February 15](https://blog.discordapp.com/its-thyme-four-updates-f66dbf1266e6) But the bug re-emerged around February 27. > **Overlay should no longer cause lockups **or issues on League of Legends or Overwatch. We got word from the Discord team that they pushed out a potential fix early this morning, but it won't auto-update. So players affected by this will need to shut down Discord--not just minimize it onto the system tray--and then restart Discord. Try a few Custom Games to see if you're still experiencing issues, but be ready to disable overlays again if it causes issues with a matchmade game.
: How would I go about sending you things through the support site? Comcast told me I could give a nearby store all the information and they would give it to there IT team
> [{quoted}](name=efevretis,realm=NA,application-id=osqw6G4M,discussion-id=utuxTojn,comment-id=00000000,timestamp=2018-02-17T01:04:47.148+0000) > > How would I go about sending you things through the support site? Comcast told me I could give a nearby store all the information and they would give it to there IT team You can submit a ticket through the Support Site here: https://support.riotgames.com/hc/en-us/requests/new
: One of the servers Riot uses for traffic is causing severe lag/jitter (with pictures)
Hey there Efevretis, Thanks for reaching out regarding this. When there are network jitters and stuff that might be on Riot Direct's network, I try to check it out with the Riot Direct Team to make sure something isn't happening under the radar. Looking at the tracerts you've provided though, I think it tells a different story. For instance hop 5 (68.87.189.153) is still within Comcast's realm of influence. In fact, it's not even until hop 8 that it reaches Riot Direct at 104.160.131.1. I'd definitely ping Comcast about it with the tracerts you have as there may be some disruptions going on. It could be a maintenance or disruptions and they had to reroute temporarily, something flying under their radar which they're unaware of, or just a hiccup within their network (depending on how long this has been affecting you and the Twitch streamers). If you think that's not the case, feel free to hit up my colleagues through the Support Site so we can take a further look into your logs and stuff. We'll be happy to help as much as we can so you can enjoy the game without latency issues.
Breaku (NA)
: New bug: logging in just does this http://prntscr.com/hdgb91 EDIT: i was logged in, played a couple matches, and wanted to look at the skins tab on a different account EDIT2: after sitting on that empty patch, this eventually popped up http://prntscr.com/hdgc1g
> [{quoted}](name=Breaku,realm=NA,application-id=LqLKtMpN,discussion-id=bfZAENE3,comment-id=002300170004000700000001000000000000,timestamp=2017-11-21T19:22:00.641+0000) > > New bug: logging in just does this > > http://prntscr.com/hdgb91 > > > EDIT: i was logged in, played a couple matches, and wanted to look at the skins tab on a different account > > EDIT2: after sitting on that empty patch, this eventually popped up http://prntscr.com/hdgc1g Roger, roger, I appreciate the report. It's something that Riot Chesties is looking into in his [Live Incident thread](https://boards.na.leagueoflegends.com/en/c/live-incident-breakdown-na/HLBQzvEa-1121-patching-issues). We'll keep you posted there.
: Yep, forced to log out so that League can restart, and it's trying to download a 0.0 MB patch and throwing error 003.
> [{quoted}](name=FancyKiddo,realm=NA,application-id=LqLKtMpN,discussion-id=bfZAENE3,comment-id=002300170004000700000001000000000001,timestamp=2017-11-21T19:34:25.378+0000) > > Yep, forced to log out so that League can restart, and it&#x27;s trying to download a 0.0 MB patch and throwing error 003. This looks like a separate issue we're looking into. Riot Chesties will keep everyone in the loop while we troubleshoot the Error 003 patching issue in this [Live Incident thread](https://boards.na.leagueoflegends.com/en/c/live-incident-breakdown-na/HLBQzvEa-1121-patching-issues).
: Is there a reason why Zeo has been disabled after the maintenance?
> [{quoted}](name=SmashYoMoM,realm=NA,application-id=LqLKtMpN,discussion-id=bfZAENE3,comment-id=0023001700040007000000010000,timestamp=2017-11-21T18:13:14.111+0000) > > Is there a reason why Zeo has been disabled after the maintenance? She shouldn't be disabled, I see her in the Store and someone was playing her in a Coop v AI match with me a few minutes ago.
: > [{quoted}](name=Son Golin,realm=NA,application-id=LqLKtMpN,discussion-id=bfZAENE3,comment-id=0023001700040007,timestamp=2017-11-21T18:01:22.339+0000) > > [Update] We restarted the platform. Can anyone who had issues earlier try re-logging onto the server? > > Note: Oops, didn&#x27;t correctly thread my original update (wasn&#x27;t using discussion mode) I got in! {{sticker:sg-miss-fortune}}
> [{quoted}](name=uncorkedchief3,realm=NA,application-id=LqLKtMpN,discussion-id=bfZAENE3,comment-id=00230017000400070000,timestamp=2017-11-21T18:04:50.407+0000) > > I got in! > > {{sticker:sg-miss-fortune}} {{sticker:slayer-pantheon-thumbs}}
Chesties (NA)
: [Update] We know that some accounts are able to log in while others can't, but we still don't know what the defining difference with those accounts are. Not much to say here, but we're following any lead that makes sense at the moment. I hope to have more of an update in the next post.
[Update] We restarted the platform. Can anyone who had issues earlier try re-logging onto the server? Note: Oops, didn't correctly thread my original update (wasn't using discussion mode)
: Can't log in after patch.
[Update] The fix for login issues will require a platform restart. We're shutting down the ability to queue into ranked games as we prepare to restart it.
: Cool :D
Should've been up and running a couple of hours ago--sorry for the delay, looking into another issue--can you see if the page loads properly now?
Røasted (NA)
: High ping after 8PM CT
Hey Røasted, Well that's no fun, I had to test something on the OCE server just last night and playing with high ping sure is a bummer--don't worry, I played a Coop v AI Game and still managed to win. It definitely sounds like an ISP or routing issue; since you don't have issues with other games, more likely a routing issue where a certain hop is being congested or rerouted after 8:00pm CT. Can you [send a support request through the Support Site](https://support.riotgames.com/hc/requests/new) and give us all the details you've noticed along with 2 [tracerts](https://support.riotgames.com/hc/en-us/articles/201752674#wq2) to the NA server? 1. The first one should be before 8:00pm CT so we know what "good" looks like. 2. The second one should be after 8:00pm CT so we know what "bad" looks like. This will help us determine where things seem to be broken and provide some solutions as to how we might be able to resolve it--whether it requires contacting your ISP, having your ISP reach out to a partner, or something we need to escalate on our side.
: WHy
Hey OmegaSneff, It sounds like your installation was somehow corrupted and one of the .dll files is preventing the League client from properly launching. Can you [reach out to us through the Support Site](https://support.riotgames.com/hc/requests/new) so we can take a look and try something that doesn't require deleting the entire installation and reinstalling?
Kadranos (NA)
: Never received rewards for winning tournament.
Hey Kadranos, Congrats on winning a tournament, Triumphant Ryze has still managed to elude me! Did you win a tournament set up through the [Community Events site](https://events.na.leagueoflegends.com/)? If so, you can see if your event has been prized out by looking at the “Events I’m Attending” link and checking the current status of your event. Once a tournament is over, the organizer must provide Riot with the information about the winners. Then we verify the results and distribute prizes. If you feel prize distribution is taking longer than it should, please contact the tournament organizer so they can reach out to us. If you’ve already attempted to contact the event organizer and feel like you’re out of options, send an email to tournaments@riotgames.com with the following information: * The name of the Event * The Event ID. This is listed in the Events Details page, and is also in the URL for the event. * The server your team competed on (North America, Europe West, Europe Nordic & East) * The date of the tournament * Your summoner name * The tournament organizer name or summoner name * The prize you were supposed to get (example: 1500 RP) I hope you can get the assistance you need and rock out with Ryze!
: Can't manage my account. ????
Thanks for the report guys, we've seen some players reporting this to us through the Support Site too. We're investigating this and will hopefully get it back up and running soon!
: Thank you so much for the reply!
> [{quoted}](name=SpaghettiVase,realm=NA,application-id=osqw6G4M,discussion-id=bABv1IaU,comment-id=00000000,timestamp=2017-06-28T18:51:40.350+0000) > > Thank you so much for the reply! Hey Spaghetti Vase, Sorry about that, can you give it a try and see if you can use the "request a human" button successfully? I've been working with one of our engineers and my test tickets seem to be interacting with that feature properly now.
MrSmid6 (NA)
: I am seeing just quarter of screen does anyone know what I should do about it ?
> [{quoted}](name=MrSmid6,realm=NA,application-id=osqw6G4M,discussion-id=4YAFyi4P,comment-id=0105,timestamp=2017-05-03T19:03:36.986+0000) > > I am seeing just quarter of screen does anyone know what I should do about it ? Hey Mr Smid, Are you playing on macOS? This sounds similar to an issue that players and Porocles have been troubleshooting together to resolve. Can you see if their solution in [this thread](https://boards.na.leagueoflegends.com/en/c/help-support/nxyEq9WA-532017-14-screen-directx-error-issues) helps? If not, please add additional context so we can continue digging into this bug.
: i have the same issue on my mac... someone please help
> [{quoted}](name=rellim3232,realm=NA,application-id=osqw6G4M,discussion-id=4YAFyi4P,comment-id=01060000,timestamp=2017-05-03T19:36:36.343+0000) > > i have the same issue on my mac... someone please help This sounds like an issue that players and Porocles have been troubleshooting together to resolve. Can you see if their solution in [this thread](https://boards.na.leagueoflegends.com/en/c/help-support/nxyEq9WA-532017-14-screen-directx-error-issues) helps? If not, please add additional context so we can continue digging into this bug.
V0IDX (NA)
: yeah question why does the new client have 2 clients open all the time. the game client and then the client that gets me into games?, it lowers my fps from 60 to 8 when there both open and i cant really play league at all because of it. also the client is so laggy that i cant edit my masteries in game and its kinda terrible
> [{quoted}](name=V0IDX,realm=NA,application-id=cIfEodbz,discussion-id=uTqoJzoE,comment-id=01e4,timestamp=2017-04-23T02:50:22.533+0000) > > yeah question why does the new client have 2 clients open all the time. the game client and then the client that gets me into games?, it lowers my fps from 60 to 8 when there both open and i cant really play league at all because of it. also the client is so laggy that i cant edit my masteries in game and its kinda terrible Hey Void X, I think there's a misunderstanding that only the new client is two separate clients--the game client and the "everything else" client. This has been true of the legacy client since... well since the legacy client has been in existence. You can check it out yourself by going into a Custom Game while on the legacy client and pressing Ctrl + Shift + Esc. That should open the Task Manager and show you your processes; if you're in Windows 10, you'll need to go to the "Details" tab to see this. Once there, you'll see that the legacy client has 3 processes driving it--**_LolClient.exe_**, **_LoLLauncher.exe_**, and **_LoLPatcher.exe_**. On top of that, you'll see a separate **_League of Legends.exe_**--the client that drives the game itself. If you're seeing fps drops, I recommend using both Low Spec Mode and "Close client during game" features in the Settings menu on the new client and then trying a Custom Game or two to see if you notice any improvements. And if you continue seeing performance issues with either the new client itself or in-game while running the new client, please reach out to my colleagues through the Support Site so they help look into this further. If you can't play, that's a problem and we want to get to the bottom of it. You can create a support ticket here: [Link](https://support.riotgames.com/hc/requests/new)
: I've tried the new client for the past three days since the announcement was made that the legacy client was being removed, and it's on low spec mode, but it doesn't do much of anything. I generally have bad fps and ping, but for this client, it's just unplayable compared to the legacy client. And for a while, I thought it was just my PC, but I went back to the legacy client, and it works fine with that. It's still very slow, and I hate it.
> [{quoted}](name=nephoritie,realm=NA,application-id=cIfEodbz,discussion-id=uTqoJzoE,comment-id=000400000009,timestamp=2017-04-23T01:51:43.300+0000) > > I&#x27;ve tried the new client for the past three days since the announcement was made that the legacy client was being removed, and it&#x27;s on low spec mode, but it doesn&#x27;t do much of anything. I generally have bad fps and ping, but for this client, it&#x27;s just unplayable compared to the legacy client. And for a while, I thought it was just my PC, but I went back to the legacy client, and it works fine with that. > > It&#x27;s still very slow, and I hate it. Hey Nephoritie, It sounds like you've tried Low Spec Mode on the new client, but still see performance issues during games. You might have checked around the thread and seeing my colleagues recommending not using "Close client during game" due to it loading the End-of-Game screen more slowly. However, if you generally have bad fps and ping, I recommend checking the "Close client during game" option and trying a few Custom Games by yourself to see if you notice any improvements while you're in-game. If you continue experiencing issues with the new client or in-game while using the new client, I recommend hitting up my colleagues through the Support Site as dArtagnan mentioned: [Link](https://support.riotgames.com/hc/en-us/requests/new)
: I am using a TV for a moniter and cant use the new client because it wont fit my screen and i have been unable to adjust its size. If you could tell me how or fix it that would be nice also show all champs masteries thats super annoying that u cant do that now.
> [{quoted}](name=thebaronHD,realm=NA,application-id=cIfEodbz,discussion-id=uTqoJzoE,comment-id=01b7,timestamp=2017-04-21T22:28:11.555+0000) > > I am using a TV for a moniter and cant use the new client because it wont fit my screen and i have been unable to adjust its size. If you could tell me how or fix it that would be nice also show all champs masteries thats super annoying that u cant do that now. Hey Baron HD, When you say "it won't fit my screen," do you mean it won't fit it fully or is the new client's window too big and you're unable to see everything in it? Do you happen to know what screen resolution your TV is? The options to adjust your size is dependent on what screen resolution currently is. A 720p TV should have a screen resolution of 1280 x 720 which is about the default window size of the updated client. If you're unable to reach the Options menu to adjust the window size, you can also use [Ctrl + Up/Down Arrow] or [Ctrl and +/-]. If that doesn't work, you can try manually editing the file as well. You can check by going to **_C:\Riot Games\League of Legends\Config_** (default location, it might elsewhere if you installed League of Legends somewhere else on the computer) There's a file called **_LCULocalPreferences.yaml_** which you should be able to open with Notepad (or another text editor--I personally use Notepad++). Near the bottom, you should see the following: video: data: ZoomScale: 1.000000 When you change the Updated Client's window size, the file should change along with it. Here are the corresponding numbers to the window sizes. * Default (1280 x 720): 1.000000 * Small (1024 x 576): 0.800000 * Large (1600 x 900): 1.250000 * Huge (1920 x 1080): 1.500000 _Note:_ Trying other values besides the ones listed reverts it to the default size. Note you'll need to restart the Updated Client to see the changes.
: When I updated to the new client beta last month, my game would freeze in the middle of a game with error msg, then had to restart game. I went back to legacy client and it stoped doing it. Hopefully it wont start again when I have to upgrade?
> [{quoted}](name=Stormrage34,realm=NA,application-id=cIfEodbz,discussion-id=uTqoJzoE,comment-id=01af,timestamp=2017-04-21T15:45:57.621+0000) > > When I updated to the new client beta last month, my game would freeze in the middle of a game with error msg, then had to restart game. I went back to legacy client and it stoped doing it. Hopefully it wont start again when I have to upgrade? Hey Storm Rage, That sounds like a super bad experience if it happened again. I'd definitely take this time to try out the updated client now in a few Custom Games or Coop v AI Games to see if it occurs again. If it does, you'll have this buffer to contact one of my colleagues through the Support Site and troubleshoot the issue before the legacy client is no longer an option. I recommend starting with this KB article if you haven't already: [Link (Windows OS)](https://support.riotgames.com/hc/en-us/articles/201761974-Bug-Splat-and-Game-Crashes#section-windows) or [Link (macOS)](https://support.riotgames.com/hc/en-us/articles/201761974-Bug-Splat-and-Game-Crashes#section-mac) If it doesn't resolve your issue, please send in a ticket so my colleagues can work with you to resolve it: [Link](https://support.riotgames.com/hc/requests/new)
: yo thanks for trying, but yeah, that fix is only for xsplit broadcaster not gamecaster, which has less functionality/less noob friendly. im bad at keeping up with stuff so gamecaster is easier for me. thanks again though.
> [{quoted}](name=Koi ni baka,realm=NA,application-id=cIfEodbz,discussion-id=uTqoJzoE,comment-id=013500000000,timestamp=2017-04-19T21:43:15.225+0000) > > yo thanks for trying, but yeah, that fix is only for xsplit broadcaster not gamecaster, which has less functionality/less noob friendly. im bad at keeping up with stuff so gamecaster is easier for me. thanks again though. Hey Koi, Sorry about that, as you can see I'm not super familiar with the differences between the XSplit Broadcaster and the Gamecaster. I reached out to their Support Team via email to see if I could obtain an answer for you and this was their response: > Hi > > Sorry but the current build of XSplit Gamecaster does not support the UI of the new client of League of Legends. We would advice the player that he needs to use XSplit Broadcaster to add screen capture source in order to capture the LOL client and add a Auto detect or add the game so both of them can be seen on the stream and/or recording. > > Thank You If you decide to try using the XSplit Broadcaster, I'll see if I can help or--at least--point you to the right resources so you can get it working and return to reviewing your games. For reference, XSplit's Support Team responded to my email inquiry by the end of the day if you choose to reach out to them via email for assistance setting up the Broadcaster. I believe OBS Studio is also another alternative that some of my friends uses stream; however, I cannot say if it's any more or less noob friendly than XSplit Broadcaster.
: Sorry if this was posted already as there were too many for me to look through, but in the new client, why are we not able to split mastery points, like for example, between RECOVERY and UNYIELDING. You were able to in the old client, but in the new one, it forces you to place all 5 points into one or the other. Will this be fixed in the future or is this how it is going to be?
> [{quoted}](name=thevinhchi,realm=NA,application-id=cIfEodbz,discussion-id=uTqoJzoE,comment-id=0173,timestamp=2017-04-20T06:20:44.614+0000) > > Sorry if this was posted already as there were too many for me to look through, but in the new client, why are we not able to split mastery points, like for example, between RECOVERY and UNYIELDING. You were able to in the old client, but in the new one, it forces you to place all 5 points into one or the other. Will this be fixed in the future or is this how it is going to be? Hey Thevinhchi, You most definitely can add just 1 point at a time on the Mastery page, I think it adds the max amount of points to reduce the amount of clicks needs to load up each mastery (reduces the click by 4 in average). To add one point at a time, Shift + click. If you've already added 5 points, you can also use the mouse scroll to reduce it down by 1 point at a time. P.S. Is your Summoner Name pronounced similarly to "Da Vinci?"
: sorry if someone has already asked this, but how can we get the new client to work with xsplit gamecaster? granted i suck and im not a popular streamer, but i use the recordings to try and improve and see what item build/ jungle pathing is working for me and why. but xsplit doesnt pick up the new client. {{champion:254}} {{sticker:zombie-brand-mindblown}}
> [{quoted}](name=Koi ni baka,realm=NA,application-id=cIfEodbz,discussion-id=uTqoJzoE,comment-id=0135,timestamp=2017-04-19T16:09:13.801+0000) > > sorry if someone has already asked this, but how can we get the new client to work with xsplit gamecaster? granted i suck and im not a popular streamer, but i use the recordings to try and improve and see what item build/ jungle pathing is working for me and why. but xsplit doesnt pick up the new client. > {{champion:254}} {{sticker:zombie-brand-mindblown}} Hey Koi, That's a pretty cool thing to do to review your games. Note that you can use the Replay system that exists within the Client for short-term reviews, but if xSplit works better for you; I can see the benefits with that too. I don't stream personally, but I did find a resource on the Twitch Reddit. Can you see if these instructions work for you? [Twitch Reddit Link](https://www.reddit.com/r/Twitch/comments/5da3vk/anyone_tried_streaming_the_new_lol_client_using/da3tygc/)
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Son Golin

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