: > [{quoted}](name=Broporo,realm=NA,application-id=osqw6G4M,discussion-id=4OEGnkZo,comment-id=0000,timestamp=2018-01-26T05:47:51.402+0000) > > You certainly can ^_^! Hit us up with a quick sketch of that lux skin and we can help out with the 25 RP! Where would I send this drawing to. May I ask?
I'm covering for Bro' but you can actually just shoot us the sketch here; upload the image with imgur or gyazo and link it to me here and we'll shoot the RP your way. :)
: I just realized we could make a comment chain rainbow
My my look at the [**time**](http://bit.ly/2qSKaOj).
: Yeah the firewall troubleshooting didn't seem to help, I rebooted my system, and did a power cycle on the router, and still had a handful of low spikes, around 500 ping in an aram, I am going to contact the dude I rent from, see if he minds if I run a line from my living room to the box, through these walls, and try it that way as a last resort, obviously a "Aha, we found the glitch with your issue" is far more cost effective lol, as a general troubleshooting rule, I do the cheapest fixes first, and I do appreciate the assistance you have offered to this point, and the speed at which you have responded
As a fellow renter I completely understand prioritizing solutions monetarily. xD In that case I totally recommend that ticket then. An in depth look into those logs from Tech may yield something useful! :)
: League Displays Setup
HO boy, that's a confusing bunch of errors. x_x Unfortunately those aren't ones that I recognize, but I can imagine that this has something to do with the installation being blocked. You might want to _temporarily _ disable your firewall or run the installer as admin in order to make sure you don't get blocked by permissions. Le me know if this error still pops up after that!
: I want a full refund
It sucks to hear you're not happy with the current state of the game and how it's changed lately. Personally I've found that a lot of QOL and mechanics changes have made my gameplay much more interesting since S 4, but I can agree that as a Jungler I'm always fearful that a new Season will mean I have to relearn basically everything and a couple new Champs. But neither of us are everyone. There will always be differences in opinion, and the nature of an online game, especially a MOBA like League, is one of constant evolution. While I'd be happy to discuss feedback about those changes to a degree, be they related to mechanics or how we manage negative Behavior, this section is not the place for that. Further, I can't grant you a full refund on all your purchases made in LoL; there are limitations on what we can refund you and they are not often cash refunds. For an outline on what we can do with refunds, I implore you to check up our [**Refunds FAQ over here**](https://support.riotgames.com/hc/en-us/articles/201751864) for details on those rules or to [**ticket our Billing Support team in private**](https://support.riotgames.com/hc/en-us/requests/new ) if you have more questions that aren't answered there. As for the changes you're concerned about, I _really really_ want you to post any feedback you have where it has a good chance of being seen by developers, whether it be for [**gameplay**](http://boards.na.leagueoflegends.com/en/c/gameplay-balance) or for [**Player Behavior**](http://boards.na.leagueoflegends.com/en/c/player-behavior-moderation). In the end, I know this isn't exactly what you want to hear, but while a full refund is not feasible voicing your concerns for the game is, and very valuable to all of us. Especially those in charge of how it grows!
: Random moments of lag with good fps and ping???
Sounds like you might be suffering from packet loss, which is essentially just some data is getting lost in between you and us. Fortunately we got steps that might be able to stop it! For starters, if you're not already, use a hard line connection and get off Wifi. It's always gonna be more reliable in connecting you to us and keeping your gameplay smooth. Next, check and make sure that your firewall or AV is not interfering with LoL and blocking communication somehow. [**Follow this link**](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues#wq3) to find directions on what you can try to bypass that! Try both of those steps and let me know if they help after testing the result by playing a couple Custom Games. :)
: Runes refund
Kokua's got the gist of it; basically if you had a large sum of Runes purchased before a certain point, you would receive a mission that could be completed by playing one matchmade game. Doing that would give you Hextech Items that essentially gave the Runes-worth of Blue Essence to your account. The same was true for any Rune Pages your bought; you would receive Blue Essence for those bought with IP and Epic Skins for every 4 skins rounded up. Looking at your account, I can already see you completed and received the Hextech Items as well as 2 epic skins. You've actually not used the Orbs containing that Blue Essence yet, so open your Loot inventory from the home tab and do that to get your earnings! :)
: I got permanently banned.
Sad to say Tristan, I'm not sure if your account will be unbanned; checking your history it seems this is not the first time you've been flagged for negativity in game, and that repeat offense is what led to this permanent ban. As much as I respect your hard work and endeavors in LoL, no amount of time played or money can make Behavior Support or other players oversee the negativity that was displayed. <:T That said, you can still reach out to our Behavior Support to discuss the situation with them if you haven't yet by [**writing a ticket**](http://zitck). Doing so will let you make an appeal as well as potentially give you more context should you request it. I definitely suggest reaching out to them instead.
Oh wow, that does sound like trouble. :( If you're not able to logon to an account, some preliminary steps are to make 200% sure your login info is correct, and to also check that you're logging into the correct region as well. If you're certain you're in the clear with both of those, try another login, and take a screen shot of what error message you get if any. Upload it online to your preference of website and link the image here for me to check! I'll take a look and see if I can recognize what's going on. :)
iNyanC (NA)
: Why does my league client keeps on blurring out? Could anyone help! Thanks
Gross! Well let's see if we can find a solution to this together. Let's first start by making sure that your video drivers are up to date and aren't having trouble by [**hitting up this guide over here**](https://support.riotgames.com/hc/en-us/articles/201752684-Low-Frame-Rate-FPS-Troubleshooting#wq1). Those are imperative to making sure both the game and the client are displayed properly. Hit me back up with a response on whether or not that helps out!
: Chat ban Appeal
Without a doubt, I can understand you getting angry if you received a restriction after others were clearly being toxic to you. However, restrictions are only given to you for your behavior as Kokua and Modi stated earlier, not the other players'. That's why I fully support your plan to /mute all and not speak in game. If you feel that will help deflect players being negative to you and also help you in your goal to reform, go fo' it. Past that however, I can't take your appeal, I can't lift your ban, and I can't reveal what punishments those players will receive; that's private information for them. What I can do here is take a look at your punishment and the logs leading to it and give a brief synopsis, without quotes, of why you received your restriction with your blessing. To appeal to have the restriction lifted, or to have a more in depth discussion on what triggered it, you're in the wrong place. For that, you'll need to hit up Behavior Support by [**ticketing them over here**](https://support.riotgames.com/hc/en-us/requests/new). All in all, I hope that you find whatever context you're looking for and you don't encounter more toxic scenarios in your games that lead to points like this. <:)
: picture of Garen Skill set for 38 RP
Indeed we are pleased with this! {{sticker:sg-miss-fortune}} I went ahead and added the 38 RP for your masterful rendition of Garen's skill-folio. You should be seeing it in your account now. Hope you enjoy that skin!
BElgy (NA)
: Installer Really Slow
I do want to caution that sometimes the installation or even patches can LOOK like they're going nowhere when they're really just taking their time and doing their job. I am a little less willing to believe everything's fine though given you said it got interrupted before and it's taken 4 hours. I do have some solutions to try if your patch is still taking a bit too long. First, I implore you to hook up a wired connection over wifi in case you aren't already since that's going to make things faster and more consistent. Next, you should make sure that your firewall or AV program isn't getting freaked out and tries to block LoL. [**Follow this link**](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues#wq3) for some direction on how to bypass that potential block, then try to reinstall again! Let me know if it still took forever or got interrupted. :)
: Good score no S
Yoona and Kokua both make excellent points, so much so that I won't bear repeating their words and stealing their thunder. Another thing to keep in mind that I can think of is that, until just recently, Lulu was one of the most meta Support Champions during the 'Rush Ardent Support' meta. With that said a lot of players will try to use her with that in mind, and thus that means you'll have more players to compete against in order to prove your skill. I can say though from what I see your Lulu games aren't too shabby, so keep up the pressure and I'm sure you'll nab a solid S in no time! {{sticker:slayer-jinx-wink}}
Mångata (NA)
: Draft Pick Trolls
'Wow, what a helpful and Supporting Fizz' said no one ever. {{sticker:zombie-nunu-bummed}} Trolls like that are not what anyone wants to see, and I'm really bummed it happened to you dood. I know I hate it. Fortunately, that kind of behavior doesn't go unnoticed; there are systems in place that help our Behavior Support Team detect and reform (or remove if necessary) that behavior. Remember that you can always mute trolls if they're abusing chat; that's the single best defense to stop that. After the game, hit them with a report and leave details in it, and that will assist our Behavior team further. With your help their trolling days (and hopefully Fizz Support days, plz) will be numbered. :)
Dreamcast (OCE)
: NEED HELP! Game keeps reverting to old patch?
EW. {{sticker:sg-ahri-1}} I can imagine having to download that over and over being really obnoxious, but it's also a tell tale sign that something might be interfering with your installs in the first place, namely any firewalls or AV programs. Sometimes they will filter or even block necessary files the game needs. Let's make sure that they're not by [**checking this guide over here**](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues#wq3); it can direct you to some steps for whitelisting LoL or _temporarily _ disabling them. After you do that, try a clean reinstall using our handy-dandy [**Hextech Repair Tool**](https://support.riotgames.com/hc/en-us/articles/224826367) to assist you. Let me know if you're still having to install that 1.6 GB update after this. :)
: > [{quoted}](name=DatFatRaccoon,realm=NA,application-id=osqw6G4M,discussion-id=AXavlkIp,comment-id=0000,timestamp=2018-01-05T02:12:30.542+0000) > > Shoot, terrible timing for a Bugsplat; I wish I could say I could reinstate that promo but it sadly isn&#x27;t possible. However, what is possible is assuring that bugsplats like that don&#x27;t happen again. > > Some good initial troubleshooting we can try is making sure that both your [**graphics card drivers**](https://support.riotgames.com/hc/en-us/articles/201761974-Bug-Splat-and-Game-Crashes#wq2) and your **[Direct X](https://support.riotgames.com/hc/en-us/articles/201761974-Bug-Splat-and-Game-Crashes#wq3)** are updated and functioning properly with these steps. Both of these are essentially tools that your computer uses to operate and communicate different parts of itself together in order to run the game, but if one or both fall short, it forces the game to crash. Try the steps and load up some Custom Games a few times to make sure things work better, and let me know the results! Thank you so much! Yes league is running more smooth than ever and there has been no problems with any crashes on or during games at all. Thank you :)
Excellent, so glad to hear it! {{sticker:sg-kiko}} Keep in touch if you catch another bugsplat for some reason or you need any more help with something else! :)
: Happened again tonight, one match completely fine, everything is perfect, the next match 10k ping spikes and DCs nonstop...its completely unpredictable, to the point I am not sure I can even bother playing ranked. Granted I live in a small rural town, and 26mps is by no means a super mega fast speed, but it is more than sufficient to run league, I checked on 3 different speed tests and got the same result, immediately after losing another ranked match to unplayable ping spikes...Is there a doc I can print to show you my computers logs of said events or what?
We do have a tool that can [**read your logs**](https://support.riotgames.com/hc/en-us/articles/209765743-Connection-Troubleshooting-Log-Reader), but unfortunately there's very little I can do with them on Boards. What you can do is use that to collect information for our Tech Support team and [**ticket them over here**](https://support.riotgames.com/hc/en-us/requests/new) for more in depth help using that info. I'm assuming that troubleshooting your firewall didn't help you out? :(
: Ping Spikes & Packet Loss Only Ever In League of Legends?!
There very well may be some kind of interference or something on either of our ends not cooperating with the other. We do have some steps to try out though. First, always gotta say it, I highly suggest being on a hard line connection. It will always be preferable to Wifi, so do it if you can! One thing I want to make sure of is that you have no firewall or AV that is not ok with LoL. Sometimes firewalls will filter or block files from LoL, and that will cause connections to go wonky. To counter that, you can temporarily disable your firewall and test your connection in games, or manually white list LoL. We have a guide that can help direct you to steps to do that [**over here**](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues#wq3), so check it out. Let me know if this helps out; if not, we can rule out the possibility and move on to other ideas. :)
: ping ricochet
If this is related to the ping spikes in NY that Broporo was talking about, it may be worth contacting your ISP to ask them if there are any routing problems that are still affecting you. There are some things that we can try out to start though. First, always make sure you are on a hard line connection if you can help it. It will always be more reliable and consistent than not being on one. Next, have you made sure your firewall is not trying to inhibit LoL? You can make double sure it's not by [**following these steps**](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues#wq3); you'd be surprised how much it can get in the way for something trying to help you. Try out the steps and let me know if you still see high ping by playing a could custom games!
ddoA (EUNE)
: Annoying black boxes in my client
Just checking in here; did you try any of the steps that Kokua offered prior, and did they help get rid of the black boxes?
Desirable (EUNE)
: Is there a problem with LoL servers in EUNE?
It sounds like you might be experiencing some issues with routing if it's only having timing out when reaching us. There could be a lot of different things that are blocking that, so let's start small and try some troubleshooting options to find a solution. To start, I'd suggest trying to power cycle your router, then follow it with manually forwarding any ports that LoL needs. Steps for that can be found [**on our guide over here**](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues#wq6). Go ahead and try some games and some speed tests if you prefer and see if your ping remains stable in each of them, and let me know the results!
: Beyond how terrible my name is...
It looks like this survey is for helping developers gauge player understanding with recent progression systems is all. It's meant to help them find areas where the systems are weak in either meeting player expectations or explaining how they work in the first place if I'm to understand it correctly. {{sticker:sg-ahri-2}}
nncrss3 (NA)
: Transfer Account
Agree with Kokua; sadly don't have a solid date yet, but it's still a big focus to get implemented asap. We know a lot of folks are still sitting in regions they either don't want to be in or aren't from. <:( Hopefully though we get an update soon, so keep an eye on [**the status page here**](http://status.leagueoflegends.com/#na)!
: "You have been disconnected", so enjoy your 20 minute queue time! For every game!
We noticed you replied to Kokua and said you had an antivirus software scanning but did not think that it was the cause given the frequency. From experience, we can say that's a hole a LOT of players fall into. Underestimate your AV or firewall's ability to interrupt you at your own peril, especially if your brother doesn't have it on his system for instance. Let's try troubleshooting to make sure it's not the cause to start. [**Follow the steps in our guide over here**](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues#wq3) if you haven't yet to ensure that isn't interfering. Test the results by opening a couple Customs and tinkering in them for a bit, and let me know if you encounter the problem again. :)
: Bugsplat kicked me out of my series
Shoot, terrible timing for a Bugsplat; I wish I could say I could reinstate that promo but it sadly isn't possible. However, what is possible is assuring that bugsplats like that don't happen again. Some good initial troubleshooting we can try is making sure that both your [**graphics card drivers**](https://support.riotgames.com/hc/en-us/articles/201761974-Bug-Splat-and-Game-Crashes#wq2) and your **[Direct X](https://support.riotgames.com/hc/en-us/articles/201761974-Bug-Splat-and-Game-Crashes#wq3)** are updated and functioning properly with these steps. Both of these are essentially tools that your computer uses to operate and communicate different parts of itself together in order to run the game, but if one or both fall short, it forces the game to crash. Try the steps and load up some Custom Games a few times to make sure things work better, and let me know the results!
LuCfer (NA)
: The post 7:22 patch fps/perfomance issues/ afk punishments and glitches
FPS issues are always a real pain in the rear so it sucks to hear you've been getting these since December, man. The leaverbuster looping is also... less than acceptable. {{sticker:zombie-nunu-tears}} I do have somethings that I can try to help fix your FPS troubles though. You mentioned how it always happens specifically around the 20 minute mark. What I'm thinking is that something is happening at 20 minutes that your game isn't carrying out properly, and that thing is most likely Baron spawning if so. Perhaps you have some files that are either corrupt or missing that make the game freak out when they load, so try a client repair from the settings menu if you haven't first and foremost. Second, I always suggest making sure that your drivers are up to date when someone is experiencing FPS trouble. [**Check out this guide** ](https://support.riotgames.com/hc/en-us/articles/201752684-Low-Frame-Rate-FPS-Troubleshooting#wq1)for steps to help walk you through that too, and let me know if any of that helps out. As for the Leaverbuster looping like that, it's likely a really irritating bug that I sadly can't fix from here. If it's still plaguing you, hit up our Behavior team [**in a ticket**](https://support.riotgames.com/hc/en-us/requests/new) to examine the penalty and see if they can fix it. :)
S 90 3 (EUW)
: switching server?
We're aware it's overshooting it again; really sorry there's no additional news or a hard date to share yet. {{sticker:sg-janna}} That said, we do hear things are making good headway, so with luck and patience we should be seeing an update to the transfers real soon! Keep your eyes peeled for one on [**the status page**](http://status.leagueoflegends.com/#na)!
: Recovering Password
To clarify, you're trying to change your password after your account was compromised right? If you're not getting an email, two very likely options are the message is landing in your spam folder, or you may be looking in the wrong email. Check your spam folder in your email for the message. If it's not there, be sure to look at [**your account settings** for a hint at what email is tied to your account.](https://account.leagueoflegends.com/na/en/protect) If you're definitely checking the right email, then something on our end might be wrong. In that case, we still got you covered but you'll need to open a ticket. Head over to our Support site, make sure you're logged out, and [**open a ticket for help recovering your account**](https://support.riotgames.com/hc/en-us/requests/new) to get in touch with the folks who can help reset the password for you. You'll likely need to prove ownership of your account, so work with them and answer any questions they ask you best you can! Hope things get cleared up fast. :)
GalaxyR (NA)
: so any Transfer Service Update 2018? 6 weeks has passed
Unfortunately we don't have a solid date yet, but we hear that the fix is making headway. We hope that we can get an update on it asap 'cuz we know a lot of you have been stuck for a while without em. Keep an eye on [**the status page**](http://status.leagueoflegends.com/#na) for more news and updates going forward!
: Strange lag - massive spike only on first game launch of the day, goes away for following games
You mentioned that there wasn't abnormal CPU usage but it's very strange that this only occurs just after you boot up the PC. Enabling 'Low Specs Mode' in settings is a good temporary fix since that can really help reduce processes and lag, but I want to [**try running a cleanboot**](https://support.riotgames.com/hc/en-us/articles/201761974#wq7) of your system to see if something might be interfering towards the beginning. Keep Low Specs Mode disabled, then follow the steps in that guide and see if you still get the slow or laggy client you had before. Let me know if it works out!
Hibeki (NA)
: Honestly the east coast server route makes this game mostly unplayable for so many people here
Gee, really sucks when the Tech Team has no further solution to offer. Often though it's because they've examined any possible solution that could apply and can't find none. Further, it typically means that we've got nothing in our pockets they haven't already tried. {{sticker:sg-zephyr}} I'm not sure about 'packet loss without packet loss', I've never heard of that before. But if you're concerned about your routing path, one thing you could try to improve this is [**reconfiguring your DNS**](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues#wq5). While we normally suggest this only for players outside the US/Region, you may find it could fix your own problem as well provided Tech Support hasn't already suggested it. If you're playing on Wifi, I'd also suggest using a hardline connection instead. We hope these help out, but if they don't in the end or Tech's already tried them, it may be time to discuss the trouble you're having with your ISP.
: Bronze 1 troubles only
I've not heard of anything like that from elsewhere unfortunately. {{sticker:sg-soraka}} There may be a common solution we can use to help you out if it's still affecting you though; typically repeating problems like this have a simple fix. I don't have a screenshot of your error (but if you do, I'd greatly appreciate seeing it), but from what you're saying it sounds like you're encountering a connection block just as you start to load into the map. There's a lot of transitions from the lobby to the actual game after all! For starters, I suggest using a hardline connection over wifi if possible. I also suggest taking a look at your router and manually forwarding any ports that LoL needs. We have steps that can help walk you through that [**right over here**](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues#wq8). Go ahead and follow those, and then test the game out by opening multiple custom games and connecting to them successfully. If you'd like, you can even test in a matchmade game afterwards, but I'd rather avoid risking you getting a Leaverbuster if possible. Let me know how things work!
: Hextech Keys
To further specify, Hextech Key shards are no longer tied to winning games but instead are purely based on Honorable behavior. I took a look at your account; right now it seems your Honor level is too low to receive Hextech Key shards. But if you're focusing on staying positive in game, then that will shoot back up in no time and you'll start receiving rewards again. {{sticker:slayer-pantheon-thumbs}}
: Was the Autofill protection system changed?
Kokua is almost right here, but it's a little off. Don't blame either of you though; surprisingly there's not a lot of places to research info on autofill. That's something that might need to be changed. x_x Anywho, to directly address your issue, right now there's a graphical bug that's causing the little flag in the lobby to incorrectly state Autofill is activated, even if you have protection. Like you said though, playing a game filled or as Support will protect you from autofill the next game (not 2, iirc). Even if the bug shows up, you still have protection and should be matched into game as such. What Kokua was likely thinking of is the chance you have of being autofilled each game if you haven't recently played Support or filled. For more info on that I'd recommend you read up on [**this Ask Riot article here**](https://nexus.leagueoflegends.com/en-us/2017/06/ask-riot-autofilled/). Hope this info is helpful!
: Reconnect Bug, No idea what to do.
Hey there, a little late with this response but I wanted to check in and see if you were still experiencing the trouble connecting to game like this. Bladenite had a good idea gather info and sending it to Tech Support to give it a look see. If it's still bothering you, I do have some suggestions you can try as well while we're here. First, you can try to manually forward any potentially closed ports on your router that LoL needs by following [**the steps here**](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues#wq8). I'd also suggest making sure your firewall isn't blocking LoL from connecting as well; on the same page you can find steps to bypass it if necessary [**right here**](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues#wq3). Run a Custom Game or 3 to test out the changes and let me know if you can consistently connect to the game afterwards. :)
: Build For Miss Fortune
Kokua leaves some good tips here; personally I'm not an MF or even an ADC player so it's hard for me to give accurate suggestions. What I do know is that MF is particularly good at bypassing/shredding resistances, so building to accommodate that with Lethality items can help, or with Black Cleaver to get the stacking armor reduction. Starting with something like Youmuus or BC, then going to Duskblade then Infinity Edge is something I'd try likely. For Runes, surprisingly we see a lot of MFs go Sorcery as their main tree to get Arcane Comet or Aery like Jhin does and the flat Bonus to AD. Getting Sorc runes that help you sustain, build damage over time, and stay mobile are suggested. For your second path, definitely go Precision since it helps ADCs the most, and take Triumph and Coup de Grace to help you win and stay alive in those low health duels in lane. Hope this helps out! Can't say I'm the best ADC but I think trying these suggestion could help. And like Kokua said, focus on staying alive and poking your enemy out of lane more than actually risking your life to secure a kill. {{sticker:sg-kiko}}
ZT Kaze (EUNE)
: Riot Games : Stepphen (Please Read it) (banned)
First, I want to acknowledge that we do appreciate your time playing with us, but neither time played nor money spent in game excuses or validates any negativity you displayed in game. All players are expected to be upstanding and positive sports and to avoid negative behavior. I can't say for certain whether that recently bought RP can be refunded or if the ban will be considered for a reduction, but I can say for certain I'm sadly unable to help you here on Boards. Instead, you'll want to [**open a ticket with us ASAP**](https://support.riotgames.com/hc/en-us/requests/new) if you haven't already to discuss the punishment in private with them. :(
3alouch (EUW)
: Problem joining the loading screen, unable to connect
Definitely looks like your game's connection is being blocked once it actually tries to connect you to the map. For starters, let's make sure that none of the ports on your router that LoL needs are closed by [**manually forwarding them**](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues#wq8). Try those steps out and test and see if you can connect over multiple Custom Games, and let me know if it helps. :)
: Massive FPS drops
Let's see if I can find an easy solution; you said you worked through FAQs, so you may have already done this, but my first thought is that a firewall may be 'unhappy' with something new in recent updates. I'd suggest going through [**firewall troubleshooting**](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues#wq3) as well to make sure nothing funky's going on there. Also, if you haven't, [**be sure that your Graphics drivers are updated **](https://support.riotgames.com/hc/en-us/articles/201752684#wq1)as well. I gotta say it's irritating when that happens to me too; happens for a lot of things lately when something updates and suddenly all the things are working differently. {{sticker:sg-shisa}}
: Slay belle kat bugged?
I can only see minor differences in the animations, but it might just be a design choice. Can you give me details on what you're seeing differently between the two specifically?
: hey... whats up. Thank you for your answer. But I was saison 4 Diamond and got a diamond ICON, and now this is gone... anyone knows why ? I was inaktiv since saison 4...
Looking at your account it looks like the account was punished for unfair methods being used on it, which can actually remove all ranked rewards. <:( If you were not the one playing your account, then it sounds like you've got a compromise on your hands! As soon as possible, without logging in, [**open a ticket for account recovery**](https://support.riotgames.com/hc/en-us/requests/new) on our Support site for EU to get this looked into or more context on the punishment.
: Borderless Fullscreen touble
Asalami has a good suggestion; if you change your desktop resolution to 1900x1080 for the duration of your gameplay that should assist when playing borderless fullscreen since it will be using your desktops resolution for that screen size. 4k support is still being worked on, but for now this is the most functional solution I can offer. Hopefully with a little more time we can tune the game up for 4k further! :)
Spungy (EUW)
: Account suspended untill yesterday (still cant log in)
Looking at your account this is a much larger ban that may extend past January 1st; I'm not sure where you received a message that said it would be lifted then, but lets definitely get you a ticket to our Game Support team to discuss this more in private. [**Hit them up over here**](https://support.riotgames.com/hc/en-us/requests/new)!
facemedeath (EUNE)
: Connection problems - can't connect to the server.
Could be that some ports are being blocked for some reason that aren't letting you communicate properly with LoL; let's try and manually forward them with the [**steps in our Connection guide over here**](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues#wq8). Try that out and play in a Custom Game, and get back to me and let me know if the test is successful and you don't have any connection trouble anymore.
: Can I run league?
A dedicated GPU can't hurt, that's for sure, but from the specs here I'd say you're in the clear compared to our [**minimum and recommended specs**](https://support.riotgames.com/hc/en-us/articles/201752654-Minimum-and-Recommended-System-Requirements#wq1). If you're still having FPS trouble it could indicate that your drivers are out of date perhaps. Let's make sure that yours are up to date to start with the steps in [**this guide here**](https://support.riotgames.com/hc/en-us/articles/201752684-Low-Frame-Rate-FPS-Troubleshooting#wq1). Try those steps and open a Custom Game to test the results. Let me know if it helped!
: Updated Chat Functionality
We've also had trouble with spacing screwing up the whisper function sometimes; I'm curious if trying to whisper to somebody by spelling the name WITHOUT spaces would maybe work consistently. All this said, this is excellent feedback for developers but it's in the wrong place. I'd suggest hitting up the [**Client Discussion boards**](http://boards.na.leagueoflegends.com/en/c/alpha-client-discussion) to discuss improving chat's accessibility as well! :)
: Client lag, but none in-game?
Think the best suggestion for a quick solution would indeed be to enable low specs mode; doing that will turn off most of the animations in client and reduce the amount of stuff that needs to be processed. For a long term solution, it may be worth checking that his graphics card drivers are updated. Perhaps they're having trouble. Have him [**run through these steps**](https://support.riotgames.com/hc/en-us/articles/201752684-Low-Frame-Rate-FPS-Troubleshooting#wq1) here and let me know if, while Low Specs Mode is off, the client is still laggy by testing the pick phase in a custom or training match.
: any one else haveing this directx bug?
Sorry for the late reply, but I wanted to check in with you and see if the DirectX update helped you out or if you're still getting the error! D:
: Internet connection
Sorry to hear it's cost you so many games dood. <:( To start, I want to echo Kokua's suggestion and make sure you're on a wired connection and not stressing your connection with other devices, downloads or programs. This, ensures that your connection will be stable for gaming period. But since this only seems to happen with League for you, it could be something unrelated to just inconsistent network. Since your ping seems to be at issue here, you could try making sure your routing to LoL isn't crazy by reconfiguring your DNS. Follow the steps in [**our guide here**](https://support.riotgames.com/hc/en-us/articles/201752664-Troubleshooting-Connection-Issues#wq5) and test the results in a couple customs. Let me know if you see any similar ping spikes!
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Son of Ornn

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