: No problem, I appreciate the help.
> [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=00010000000000000000000000010000000000000001000000000008,timestamp=2017-12-26T20:31:23.749+0000) > > Ok, I've applied the change - can you attempt another login in about 3 minutes? > > If it fails, we'll look at logs again - instead of telling you which exact file, based on what you've sent me, send me the fourth file from the bottom if your login fails, I think that'll be the one I want. IT WORKED! TY SO MUCH! I'm curious as what was the problem? Was it on my end? or my computer?
: No problem, I appreciate the help.
> [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=00010000000000000000000000010000000000000001000000000006,timestamp=2017-12-26T20:22:44.788+0000) > > It looks like the test change helped a lot from those logs, give me a few minutes to get approval for the final change and then I'll see where we're at. I'll let you know when to try again :) Tyvm appreciate everything you guys do!
: No problem, I appreciate the help.
> [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=00010000000000000000000000010000000000000001000000000004,timestamp=2017-12-26T20:10:01.207+0000) > > Thank you, could I get the contents of 2017-12-26T11-51-46_3210_LeagueClient.log please? https://pastebin.com/2TJKektw
: No problem, I appreciate the help.
> [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=00010000000000000000000000010000000000000001000000000001,timestamp=2017-12-26T19:58:33.573+0000) > > I think you sent me the wrong file, could you send me the list of all files in the folder like you did the first time, and then I'll tell you which one to paste? https://pastebin.com/QLMAftK7
: No problem, I appreciate the help.
> [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=0001000000000000000000000001000000000000000100000000,timestamp=2017-12-26T19:48:40.905+0000) > > No problem, I appreciate the help. https://pastebin.com/mH7Qy67N
: Ok, I have pushed through a test change - in 5 minutes I need you to try to log in again. I expect that it will still fail, but might fail a little differently. If it fails, I need the newest log file that it generates. In that same LeagueClient Logs folder, there will be a newer file that ends with the words LeagueClient (it should be the bottom most one). In 5 minutes give logging in a shot, and then give me a paste of that new file.
> [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=00010000000000000000000000010000000000000001,timestamp=2017-12-26T19:44:58.302+0000) > > Ok, I have pushed through a test change - in 5 minutes I need you to try to log in again. I expect that it will still fail, but might fail a little differently. > > If it fails, I need the newest log file that it generates. In that same LeagueClient Logs folder, there will be a newer file that ends with the words LeagueClient (it should be the bottom most one). > > In 5 minutes give logging in a shot, and then give me a paste of that new file. Will do! Thanks for everything!
: Those logs confirm you've got the problem I'm looking to solve - I'm going to work on making a change, hold on for a few minutes. I will send you another reply with instructions when we're ready for the next test (might be about 10 min)
> [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=000100000000000000000000000100000000,timestamp=2017-12-26T19:29:26.046+0000) > > Those logs confirm you've got the problem I'm looking to solve - I'm going to work on making a change, hold on for a few minutes. I will send you another reply with instructions when we're ready for the next test (might be about 10 min) Okay thank you so much! Been dying to play league all break haha
: Could you create a paste with the contents of 2017-12-26T10-09-16_3032_LeagueClient.log from that folder please?
> [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=0001000000000000000000000001,timestamp=2017-12-26T19:20:02.055+0000) > > Could you create a paste with the contents of 2017-12-26T10-09-16_3032_LeagueClient.log from that folder please? https://pastebin.com/GFJXjwh2
: For Mac, open your file browser (finder). On the left side click Applications. Scroll down to League of Legends. Right click League and choose "Show Package Contents". Now navigate through Contents->LoL->Logs->LeagueClient Logs and that should be the right place.
> [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=00010000000000000000,timestamp=2017-12-26T19:11:57.064+0000) > > For Mac, open your file browser (finder). > On the left side click Applications. > Scroll down to League of Legends. > Right click League and choose "Show Package Contents". > Now navigate through Contents->LoL->Logs->LeagueClient Logs and that should be the right place. Also I have downloaded the App and it won't let me sign on it keeps authenticating
: For Mac, open your file browser (finder). On the left side click Applications. Scroll down to League of Legends. Right click League and choose "Show Package Contents". Now navigate through Contents->LoL->Logs->LeagueClient Logs and that should be the right place.
> [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=00010000000000000000,timestamp=2017-12-26T19:11:57.064+0000) > > For Mac, open your file browser (finder). > On the left side click Applications. > Scroll down to League of Legends. > Right click League and choose "Show Package Contents". > Now navigate through Contents->LoL->Logs->LeagueClient Logs and that should be the right place. https://pastebin.com/s2pdcGpY
: Cool, lets get this show on the road :) To get started, could you get me your most recent LeagueClient log? It should here C:\Riot Games\League of Legends\Logs\LeagueClient Logs if you used the default league installation location. In that folder, sort your files to find the ones most recently created, and then find the file ending with LeagueClient (not LeagueClientUx). Throw that into a pastebin.com paste and send me the link. This will help me confirm you have the exact problem I'm looking for, and then we can try some changes. (also if you have the league friends mobile app, I sent you an invite, we can message quicker on that if it works).
> [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=000100000000,timestamp=2017-12-26T18:58:41.189+0000) > > Cool, lets get this show on the road :) > > To get started, could you get me your most recent LeagueClient log? > > It should here C:\Riot Games\League of Legends\Logs\LeagueClient Logs > if you used the default league installation location. > > In that folder, sort your files to find the ones most recently created, and then find the file ending with LeagueClient (not LeagueClientUx). > > Throw that into a pastebin.com paste and send me the link. This will help me confirm you have the exact problem I'm looking for, and then we can try some changes. > > (also if you have the league friends mobile app, I sent you an invite, we can message quicker on that if it works). Im on a MacBook Air how do I get to that location and I don't have messenger let me download it real quick
: If either of you are around, are still getting "Unable to connect to the authentication service", and have about 30 minutes to help me try something related to narrowing down this issue please let me know - There's something I'd like to try to get some more information, but I haven't had anyone I can work with who can help me reliably reproduce the problem.
> [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=L4h8kvoc,comment-id=0001,timestamp=2017-12-26T18:36:29.955+0000) > > If either of you are around, are still getting "Unable to connect to the authentication service", and have about 30 minutes to help me try something related to narrowing down this issue please let me know - There's something I'd like to try to get some more information, but I haven't had anyone I can work with who can help me reliably reproduce the problem. Im here!
: Unable to connect to the authentication service
Wombo Jax (EUW)
: Unable to connect to authentication
: Cant login
: Unable to connect to the authentication service
: > [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=4kxAW2GR,comment-id=0006,timestamp=2017-12-26T04:01:53.003+0000) > > Can everyone here list the version of windows they're using, all installed antivirus products, and the name of their ISPs? A couple people have reported this and we haven't changed anything on our authentication services, so we're trying to determine if it's due to a bad antivirus update. Im on a MacBook Air it was working fine last night and I logged in this morning and got this message saying unable to connect to authenticator
> [{quoted}](name=Spirit Seer Udyr,realm=NA,application-id=osqw6G4M,discussion-id=4kxAW2GR,comment-id=00060000,timestamp=2017-12-26T05:10:06.640+0000) > > Im on a MacBook Air it was working fine last night and I logged in this morning and got this message saying unable to connect to authenticator And im using Time Warner cable
: Can everyone here list the version of windows they're using, all installed antivirus products, and the name of their ISPs? A couple people have reported this and we haven't changed anything on our authentication services, so we're trying to determine if it's due to a bad antivirus update.
> [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=4kxAW2GR,comment-id=0006,timestamp=2017-12-26T04:01:53.003+0000) > > Can everyone here list the version of windows they're using, all installed antivirus products, and the name of their ISPs? A couple people have reported this and we haven't changed anything on our authentication services, so we're trying to determine if it's due to a bad antivirus update. Im on a MacBook Air it was working fine last night and I logged in this morning and got this message saying unable to connect to authenticator
: After getting a few more reports so far it seems like it's not the antivirus that matters, but may only be happening on some windows 10 installations. I need to look through some more reports to see if the trend continues. It's possible a new windows update went out that broke something.
> [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=FWtFX4Wl,comment-id=0000000000000000000000000000,timestamp=2017-12-26T04:24:27.938+0000) > > After getting a few more reports so far it seems like it's not the antivirus that matters, but may only be happening on some windows 10 installations. I need to look through some more reports to see if the trend continues. It's possible a new windows update went out that broke something. Its happening to me and im on a MacBook Air
DeltaTP (NA)
: Same i did the same thing
> [{quoted}](name=DeltaTP,realm=NA,application-id=osqw6G4M,discussion-id=4kxAW2GR,comment-id=00040000,timestamp=2017-12-25T23:41:27.171+0000) > > Same i did the same thing Did yours work?
DeltaTP (NA)
: Help me please
I uninstalled, I replugged my router, I allowed league to access firewall, I used hex tech tool, I troubleshooted nothing seems to work!!!!!!!!!!
DeltaTP (NA)
: Help me please
Im having the same issue been trying to figure it out for hours

Spirit Seer Udyr

Level 61 (NA)
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