: Hello, if you're still around and have 30 minutes to help me try something, send me a reply - there's something I'd like to try to narrow this issue down, but I need help from someone experiencing the issue so I can get logs each time I make a change.
> [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=vEXdFW5c,comment-id=000000000000,timestamp=2017-12-26T18:42:23.623+0000) > > Hello, if you're still around and have 30 minutes to help me try something, send me a reply - there's something I'd like to try to narrow this issue down, but I need help from someone experiencing the issue so I can get logs each time I make a change. i have already replied you
: Hello, I help maintain the authentication service that error message is talking about, we've gotten a few reports of this happening to various people. We are having a rough time finding anything wrong on our end that would cause this issue (it's only happening to a small number of players) - would you be able to tell me what antivirus programs you have installed on your computer? Could I also get what windows version you're using, as well as which ISP you use for internet?
> [{quoted}](name=Riot Daguava,realm=NA,application-id=osqw6G4M,discussion-id=vEXdFW5c,comment-id=0000,timestamp=2017-12-26T03:34:00.171+0000) > > Hello, I help maintain the authentication service that error message is talking about, we've gotten a few reports of this happening to various people. > > We are having a rough time finding anything wrong on our end that would cause this issue (it's only happening to a small number of players) - would you be able to tell me what antivirus programs you have installed on your computer? > > Could I also get what windows version you're using, as well as which ISP you use for internet? thanks for you to help me solving this question. I'm in Canada. So my ISP is Rogers I don't have any antivirus programs. my Windows version is Win 10 home & Pro
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