loveroo (NA)
: Wrongfully Banned
I received an email from Riot apologizing for incorrectly banning my account and for any inconvenience it has caused. It can happen, guys!
o Eon O (NA)
: You are probably screwed, just make a new account and move on. Nothing else you can do, take it from someone who's dealt with riot support many times.
I got my account back. Riot apologized for the mistake.
Nextazo (NA)
: I also got banned for the same reasons as you, I've also found 3 other people who have had this happen to their accounts
Did you get yours back?
o Eon O (NA)
: You know you put your real name in there right?
No problem with my real name. That's public information.
: There is no such thing as "100% accurate". Mistakes happen. I'm gonna guess, just based on the law of averages though, that this person cheated.
Got my account back. Riot apologized.
: You cannot be wrongfully banned for scripting. It's 100% accurate below pro level. Sorry, but you are busted.
Actually, you're wrong. My account is back. Riot apologized and said they wrongfully banned it.
: I think I'm in a similar boat as you. I logged on this morning and found out that I have been banned. Spent so much money on this game, only third party program I use is overwolf replay function. Perhaps we both got caught in the same buggy banwave?
Possible. I don't play anything else. I don't even know how to use a bot or anything like that. Never have used a cheat.
: ***
Except I don't play other games, or have ever used hacks/bots
AmazoX (EUW)
: > [{quoted}](name=loveroo,realm=NA,application-id=ZGEFLEUQ,discussion-id=fZVMIHgL,comment-id=00010000,timestamp=2017-04-10T21:52:25.011+0000) > > > My email accounts are constantly being compromised due to an internet stalker I have had for about ten years. I also mentioned that in my emails with Riot about the ban. I believe that person has made an account, added me, and then attempted to talk to me. He asked if he could send me money/buy me RP, and I would ignore him. You really need some help, This is so creepy, I would gladly capture this stalker if I could.
I know. I don't know what to do about it. I ignore it most the time, but then they do something. They got my facebook account deleted. That was upsetting only because one of my close friends passed away a few months before my profile got deleted, and now I can't even see her profile/messages anymore.
: It's good business to ban people. Then you come back and re-spend your money.
Except I won't. I will absolutely not cater to this type of injustice. The money spent on my account, figures, t shirts, events, anything. Forget it. And I have others who will do the same. I know it's a drop in the bucket to riots millions, but it's something I will raise a platform for. I was going to steam my league play. Guess what, I'm going to learn a new game. Get good at that. I'll make sure everyone who watches and knows me, understands the type of company riot is.
loveroo (NA)
: Wrongfully Banned
They didn't even acknowledge the fact that I have evidence of my harassment/emails being hacked. He said: Google+ Calendar Web more Primary [Riot Games Player Support] loveroo22 L League of Legends Player Support to me 3 days agoDetails ##- Please type your reply above this line -## Thanks for contacting our Player Support Team! We received your request (#29800843) . Looks like a response will take a little longer than normal due to a high volume of requests, sit tight and one of our specialists will answer you as soon as they can. Try not to bump your ticket unless you have additional information that we could use to help you since bumping your ticket repeatedly will increase your wait time. If you want to review your request or add additional comments, click the link below: http://support.riotgames.com/hc/requests/29800843 loveroo loveroo Apr 8, 19:13 PDT The email says i have used third party programs or modifications? I really have no idea how that could even have been a thing? I've been playing league for years, and know next to nothing about computers/modifications. I also pride myself on never being a toxic player. This was completely random, and got the pop up of the ban while i was playing custom games with a group of friends. Please help. In fact, there is an account that was harassing me that I believe to be somebody stalking me in real life. They kept asking to buy me RP and give me money, and I ignore them. They have had my facebook account deleted, and I believe they may be behind the banning of my league account. If i had access to my friends list/messages, I could tell you the username. This person has been harassing me for ten years. This email is a service from Riot Games Player Support. Sent by Riot Games. [NZQER5-PX8W] L League of Legends Player Support Hey loveroo, Just wanted to let you know that I’ve updated your request (#29800843). Just reply to this e-mail or click the link below to add any a... This absolutely was a mistake. I've been playing this game for years, and have never done anything to violate terms of service. I don't even have t... L League of Legends Player Support to me 23 hours agoDetails ##- Please type your reply above this line -## Hey loveroo, Just wanted to let you know that I’ve updated your request (#29800843). Just reply to this e-mail or click the link below to add any additional comments. http://support.riotgames.com/hc/requests/29800843 Best of luck on the Fields of Justice! Econetics Econetics (Riot Games Player Support) Apr 10, 11:27 PDT Hello, In situations like this, we only take action against accounts when we are absolutely sure of our evidence. We also personally review every case like this to make sure that we haven't made any sort of error and I personally looked into this situation. I understand that this isn't the answer you're looking for but given the evidence we have, we can't justify lifting the suspension on this account. Econetics Player Support Shuriman Acolyte Shurima? loveroo loveroo Apr 10, 11:06 PDT I was playing some custom games with friends in a League Facebook group, and my game started acting funny. I tried turning down my graphics as suggested by another player, and I had no other programs open. Not even my internet browser. I decided to restart my pc and see if that fixed the issue. When I got back, my account was locked and I had the email about scripting. This was absolutely, 100% a mistake. loveroo loveroo Apr 10, 09:15 PDT This absolutely was a mistake. I've been playing this game for years, and have never done anything to violate terms of service. I don't even have the know how to run programs or script. I can barely use my new smart tv. You mention there is proof, but refuse to share it. I'm convinced this is an automated response. When discussing with friends what the third party stuff even means, I was told it is cheating. Scripting. Using fake skins. Doing things to alter the client. I have NEVER done anything at all line this. The ban came randomly. And upping research, I found riot has been giving out false bands for this sane thing. And these false bans are also followed up with the same radome email you gave me. I am a 27 year old support main who is just trying to play the game. Riot had absolutely made a mistake, and I implore you to actually take a look at my account. You'll find nothing. 9 times out of ten I don't even use voice comms. While in game. Please, reevaluate and take a look. I've never done anything. Econetics Econetics (Riot Games Player Support) Apr 9, 16:40 PDT Hey there, I'm Econetics and I'm part of the Riot Support team. Our system has accurate evidence that your account was in violation of our Terms of Use due to the usage of scripts, hacks, exploits or unauthorized third-party programs in the game. After I double checked your account, it doesn't look like this was a mistake. For security purposes on our investigative methods, I will not be sharing more detailed evidence or specific details. We will not be lifting the ban on this account under any circumstances. Econetics Player Support Shuriman Acolyte Shurima? loveroo loveroo Apr 8, 19:13 PDT The email says i have used third party programs or modifications? I really have no idea how that could even have been a thing? I've been playing league for years, and know next to nothing about computers/modifications. I also pride myself on never being a toxic player. This was completely random, and got the pop up of the ban while i was playing custom games with a group of friends. Please help. In fact, there is an account that was harassing me that I believe to be somebody stalking me in real life. They kept asking to buy me RP and give me money, and I ignore them. They have had my facebook account deleted, and I believe they may be behind the banning of my league account. If i had access to my friends list/messages, I could tell you the username. This person has been harassing me for ten years. This email is a service from Riot Games Player Support. Sent by Riot Games. I refuse to give up on this. I am innocent, and have done nothing wrong. Would you expect an innocent man on death row to give up? As mentioned pre... On the boards, somebody had the idea that it might be from the guy who has been harassing me. The one I mentioned in the first email. He has hacked... L League of Legends Player Support to me 10 minutes agoDetails ##- Please type your reply above this line -## Hey loveroo, Just wanted to let you know that I’ve updated your request (#29800843). Just reply to this e-mail or click the link below to add any additional comments. http://support.riotgames.com/hc/requests/29800843 Best of luck on the Fields of Justice! Econetics Econetics (Riot Games Player Support) Apr 11, 10:36 PDT Hello, We don't want any player to be unfairly banned and it is exactly for that reason that we are very thorough when we do have to permanently suspend any account. After personally reviewing and investigating all aspects of your account, I am very confident in the results of our investigation. We will not be lifting or modifying your ban under any circumstances. Unless you have any other questions I'll be closing this out. Econetics Player Support Shuriman Acolyte Shurima? Again, I am a socially awkward, technology impaired gamer girl who had never used a cheat/mod in her life. I don't even know how to pirate a freaking movie. This is absolutely absurd.
Picanha96 (EUNE)
: https://boards.na.leagueoflegends.com/en/c/player-behavior-moderation/jPBZcV17-i-feel-i-am-being-abused-i-am-afraid?comment=0000000100000000000000000000
i meant, the hook overlay. I thought overlays had to do with streaming? and hook, as in, a thresh hook? A picture depiction? I am confused. I have a support ticket open, and I have posted the responses in my initial post.
Picanha96 (EUNE)
: Well do not try apologising. The onus probandi is on their backs. I can only say that I feel sorry for you...
The only thing I'm sorry for, is myself. Because i lack an understanding of a lot of terminology and what goes into things. But again, this is just further proof that I am not capable of doing something like scripting. I don't even download music/movies.
: .rofl files are replays of the spectator data for your matches, and you have to pull them up through the (updated) League client, or you can [perform the workaround explained here](http://boards.na.leagueoflegends.com/en/c/developer-corner/2JWmR6sF-replays-are-live-in-the-new-client-faq-pro-tips?comment=000a00000000). You don't need to show that to Riot though, they can see match data from their end in detail, and it wouldn't be needed for this anyway. Not really relevant to this case, but to .rofl replays, they can only be used during the patch they were recorded from. As for your email compromises, that could've had something to do with it. You might need some professional assistance to deal with a stalker if this has been going on for 10 years, but explaining some details to player support in your [ticket](https://support.riotgames.com/hc/en-us/requests/new) may be useful to them when handling your case.
I did tell them in my email. I mentioned that the messages are still up on my client, so they could identify the IGN of that person, and an email attached. I have tried to get authorities involved, but nobody will do anything about it because it is just online. This person hides their ip address. Makes new accounts constantly, let it be emails, skype names, facebook profiles, etc. They have never threatened my life. They have never made themselves known to me in person. They just harass me. If I am in a relationship, they harass my boyfriend. I have enlisted tech savvy friends to try and track this person down, but I keep getting told, "this guy is good" and that "he knows what hes doing". I'm at a loss.
Picanha96 (EUNE)
: I have done this for almost 3 years and I probably have been suspended from Riot Support itself!
I don't understand what this means..?
: You open them through the client, they have to be on the same patch as the client, and they would not contain any proof or evidence of scripting.
I tried to? This was a couple days ago. I never saw the feature. The client showed where my files were saved on my pc, so I double clicked them to try to watch. I couldn't. rofl files and what not. I have never scripted lol so nothing would have evidence of that. One of the two games I have on there is from this week.
Zelorxon (EUW)
: For a program that slides its tentacles in your pc searching for stuff i'd say they have a pretty shitty recognition system, oh well, it's riot after all.
it isn't fair. How can they say that this happened, when 100%, for an absolutely fact, it hasnt?
: Any sort of overlays that use a hook, skin mods, even stuff like lolreplay, can trigger false positives. As a rule, never use hooks in online games unless they are widely accepted as safe (ie by 99% of the community). Your only real chance is to open a support ticket and keep bugging riot until they explain the details.
what do you mean, overlay that uses a hook? and I have never used skin mods. I don't even know how people do that stuff.
: Right now, the best you can do is keep bugging support. It's not unheard of for Riot to get a scripting ban wave wrong. But the community itself has no information to judge your statements one way or another. Only you and Riot have information on this. And Riot is not going to release which program they thought you were using as that would sabotage their own efforts to keep scripters out of the game.
It is insanely frustrating. I know, my friends know, the people I play with.. everyone knows that I couldn't, and wouldn't do this. The fact that Riot is saying there is proof is absolutely ridiculous. That is like me saying I have proof that Harry Potter was a true story of previous events. It is just impossible.
loveroo (NA)
: I have my own pc, it is not shared. I barely go on it. The only reason why I go on my pc is to play League, or if there is something I NEED to use a desktop for. I don't understand what you mean by client files transferred? I have never used cheats in my life. Even on the old school systems like PS1. So, no. There is no program/cheat/code/anything on my pc that could be mistaken as such. The only game I currently play is League of Legends. My email accounts are constantly being compromised due to an internet stalker I have had for about ten years. I also mentioned that in my emails with Riot about the ban. I believe that person has made an account, added me, and then attempted to talk to me. He asked if he could send me money/buy me RP, and I would ignore him. All of my accounts have 2 step verification. I also have the LoLSumo app on my phone, and check it regularly. I do not see any games that could have been somebody else getting into my account. My log in information on League is not the same I use for anything else.
I didn't even know until recently you could download game. The other day I was poking around my profile, and saw you can upload highlights. I went to do so, but the games saved on my pc are called rofl files and they cannot be opened. It's the only access I have of game play that can potentially prove my innocence. I just have no idea how to open it.
: Do you know or believe someone else has had access to your League account, whether you authorized it or not? Do you play on a shared computer at any point? Did you get your client files transferred from someone else rather than downloading it from the website? Do you have any cheat programs used for other games, or have any program that modified League in any way at any point (including resolution adjustments)? Has your email account registered to this account been compromised before? Do you use the same or similar login information for League as you do elsewhere? Just a few reasons that could explain an account compromised which resulted in flagging a hack/mod/exploit you were unaware of.
I have my own pc, it is not shared. I barely go on it. The only reason why I go on my pc is to play League, or if there is something I NEED to use a desktop for. I don't understand what you mean by client files transferred? I have never used cheats in my life. Even on the old school systems like PS1. So, no. There is no program/cheat/code/anything on my pc that could be mistaken as such. The only game I currently play is League of Legends. My email accounts are constantly being compromised due to an internet stalker I have had for about ten years. I also mentioned that in my emails with Riot about the ban. I believe that person has made an account, added me, and then attempted to talk to me. He asked if he could send me money/buy me RP, and I would ignore him. All of my accounts have 2 step verification. I also have the LoLSumo app on my phone, and check it regularly. I do not see any games that could have been somebody else getting into my account. My log in information on League is not the same I use for anything else.
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loveroo

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