Why do trolls avoid bans with "having a bad day" but anyone who calls out them out aren't?

Why is it that trolls and feeders can avoid bans by just "having a bad day" yet someone who calls them out, or is insanely tilted from previous games, etc.. will not allow the excuse of "having a bad day". The reporting system in this game is a joke if they can't ban a troll. Yet someone who even remotely shows a hint of annoyance at the game or another play get banned? How it fair that trollers and feeders can get away with ruining 4 other people's game time and time again but someone who hurts 1 other player's feelings (or not even) gets a nice chat restriction or worse a ban. Loosing my fucking mind from it
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