Why does riot care about toxicity so much, there are more important problems

As we all know we can get banned for toxicity and we all know they have a harsh system, but tell me why they don't improve on banning people who disconnect and troll, for example, which hurts the game more, a person who disconnects and leaves the team to go on a 4v5 mission the whole game, or one singular person which is salty and is toxic in chat _**(which you can mute)?**_ I'm just trying to say, why can't Riot just stop making skins for ahri and take their head's out of their asses **_(like is it really that hard to employ more people to focus on the games state?)_** and look how scuffed their game is?
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