Ask us anything.
I was informed by Cammy White: I actually wanna take this up for review and convert this to a ticket for you and get you a response there. Hope you get that I wanna make sure that this was applied correctly and not wanting to be hasty on this
However there has been no update on my ticket which is absurd. I have waited longer than the provided time frame or 1-2 days.
Player Support BotHey! We’re getting a ton of new chats right now. It may take upwards of 30 minutes to get to your chat, but if you sit tight we’ll help you out as soon as we can. If you are writing in about a Permanent Suspension, please submit a ticket instead since we are unable to discuss these penalties in Chat.
Kaitlyn Trapkween joined the chat
Kaitlyn Trapkweenhey there
you said you had a ticket
and no one hs talked to you?
looks like you and i taked a few days ago
ive been neglected
Kaitlyn Trapkweenthe weird thing is
i dont see the ticket now
you waited long enoguh
ill review it here
NiccoiceThank You! :D
Kaitlyn Trapkweengive me a few minutes
NiccoiceOk TY Kaitlyn <3
so first thing i see
is that you JUST HAD CHAT RESTRICTIONS
NiccoiceBut i finished them
sorry for caps
the thing is though
the penalty system is escalating
so even if you weren't super bd
you got the two week cause you just had the other penalties
NiccoiceOk but i finished them, its not like i was in the middle of the other penalties and then got banned :(
Kaitlyn Trapkweeni konmw
but its an escalating path
10 game chat rest > 25 game chat reset > 2 week > perma
since you already got the other penalties
you got more
i didnt know thats how it goes
you can read about it there
so even though your chats might have not been terrible
but its because you already had penalties
NiccoiceOk but why arent those penalties listed then?
When I log in, it only shows 1 chat log
Your chat logs: Game 1
not Game 1, 2 and 3
Kaitlyn Trapkweenit only shows the current penalty
NiccoiceOk is it unbannable what I have done?
Kaitlyn Trapkweensadly, it is not
NiccoiceAre you able to delete accounts?
Kaitlyn Trapkweenyou can
NiccoiceIm sorry but I dont agree with this punishment system
Kaitlyn Trapkweenthen you lose the name forever
NiccoiceNo other game I have ever played works like this
Kaitlyn Trapkweenbut it is how we have it
NiccoiceIts as if a child put it together
alright im gonna go delete my account, if I wait the 14 days then i'm just showing that i agree with this system put into place
Who created this banning system?
Kaitlyn Trapkweeni dont know
if you want to dlete the account
'll need to make a ticket for the accounts team
they're not available right now wince live chat is over
NiccoiceIs there a satisfaction forum or a review i can fill out for this
you'll get an email
NiccoiceOk please inform your supervisor that I do not agree with the banning system please
Kaitlyn Trapkweenim sorry but we dont handle feedback here :S
you can post on the boards though if you'd like
NiccoiceIf i request your supervisor can they review this ticket in a more escalated fasion?
Kaitlyn Trapkweenthere is no supervisor
me and my team make up the Player Support team. No one above us handles tickets or chats, because we're perfectly equipped to do so. There is no one higher to appeal to : /
Niccoicelol this company is unbelieveable.
If there is no one above you, that means you can do what you wish
so you are not capable of unbanning my account?
Kaitlyn Trapkweeni am capable of doing it, but I won't because as I discussed, the ban was valid even though you disagree
NiccoiceWhat makes your opinion more valid than mine?
Kaitlyn Trapkweenwith all do respect, i work here and understand the policies. even though you don't agree, it is still how the system works.
i know its hard to get a penalty you don't feel is warrented
but there was negativity on the account many times.
NiccoiceBased on what policy and text do you not agree with my Game 1 Chat?
Kaitlyn Trapkweenthere was negativity in the chat
NiccoiceOk that wasn't my question, sorry. Let me try to rephrase the question for you. Based on the understood policies that you know, which part of my negativity in the chat broke those policies?
Kaitlyn Trapkweenthis is the thing
ill give you examples
but this won't be a debate
im going to state the pieces and why they're negative
Kaitlyn TrapkweenNiccoice: where is my jungler
Niccoice: u gank when u shouldnt man
Niccoice: what are you doing dude
Niccoice: im done
Niccoice: calling other players is negative
Niccoice: what are you doing?
Niccoice: u take my cs
Niccoice: then leave
Niccoice: every gank
Niccoice: what are you doing?
^arguing. talking about reports, talking about negativity. this all keeps it in the game going on and on about it.
Niccoice: this is a team game
Niccoice: you guys need to participate as a team
^not necessary, they know this. be more productive, call out objectives but also know that people dont always listen and you can only control wha tyou can control
Niccoice: why are you guys playing ranked
Niccoice: if ur not gonna play
Niccoice: im not toxic
Niccoice: im speaking
Niccoice: no swearing
Niccoice: or anything
Niccoice: review chat
Niccoice: we cant teamfight anymore
^more arguing, this doesn't help win the game at all. you're filling chat with stuff that doesn't belong. i know it doesn't seem super bad... but this isn't using chat as intended
NiccoiceYou stated earlier that this is not going to be a debate. So you are a judge of what I type in your perspective without hearing what the opposing party can explain what all that means? Correct?
Why do people go to court?
Why have a hearing?
Why are there witnesses
Why not just have 1 final judge who makes 1 call without hearing all sides of a story?
Why? Because its not fair
People play this game, therefore they use their time and energy to play it, it controls their lives
Kaitlyn Trapkweenthey thing is, it is negative, there's no other explantion needed
NiccoiceThe thing is, it was murder. There's no reason to have a hearing
thats your thinking?
How old are you katlyn?
Kaitlyn Trapkweenthis is a video game, we have rules, here they were broken
Niccoicenot everything is black and white
This is more than a video game
Kaitlyn Trapkweenmy age doesn't matter, dont need to make this personal
at this point
i told you it woudlnt' be a debate
i gave examples and told you why
unless there's something new, i'll need to close the live chat
Niccoicepeople's lives revolve around video games, that is incorrect
Your age does matter because you are immature in your thinking. You do not see things correctly, therefore you should not be judging my ticket
Kaitlyn Trapkweenat this point ive gone over this
NiccoiceYou are changing my life by not unbanning my account
Kaitlyn Trapkweenthis isn't my thinking
im here to provide context and information about policies
ive done so
if there's nothing new, ill be closing the chat
live chat ended 45 minutes ago
NiccoiceNo, you were here to provide judgement on my ban
Kaitlyn Trapkweenyour account was already judged
Niccoiceby a machine
Kaitlyn Trapkweennot be me, but us as a whole
im telling you why it was upheld
the machine has been taught to detect negativity and it has done so
im sorry but this is final
i'll be closing the chat now
NiccoiceWell maybe the machine needs to be re taught
or shouldnt be teaching to begin with
Kaitlyn Trapkweengood night
NiccoiceI would like to have this appealed please.
Kaitlyn Trapkween left the chat
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