Permanently banned for third party software??

The first time logging in since 2017 and was not able to due to a message popping up saying that I used third party software, I have never used third-party software. although I did have trouble trying to recover my password which resulting in getting multiple captchas wrong, could of this triggered a ban?
Reportar como:
Ofensivo Spam Mau comportamento Fórum incorreto