permabanning is the dumbest thing for this game

This game is free to play. EVERYONE knows when someone is "permabanned" they just either 1) buy another account 2) create another account. This creates an environment where people have multiple smurf accounts. Get rid of permabanning and chat restrictions and just do a scaling ban system that starts at one day and doubles from there or start linking accounts to phone numbers to prevent the amount of smurfing going on in this game.
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